Banister Ford of Marlow Heights - Service Center

Outstanding Service and Customer Service I recently came into Sheehy Ford for an oil change and was assisted by Mike Jenkins. I must commend Mike on his outstanding service and customer servi I recently came into Sheehy Ford for an oil change and was assisted by Mike Jenkins. I must commend Mike on his outstanding service and customer service that he displayed throughout my visit in the service center. I will highly recommend Sheehy Ford Marlow Heights and most definitely Mike Jenkins to my friends and family. Keep up the GREAT work!! See you soon More

"Sheehy and Les- Together they're the best" I took my truck by yesterday after work because I had "unfortunately " taken it to "Bob Bell Ford" in Glen Burnie, Md. at 6:45 a.m. on Saturday to hav I took my truck by yesterday after work because I had "unfortunately " taken it to "Bob Bell Ford" in Glen Burnie, Md. at 6:45 a.m. on Saturday to have the works done, and to use $29+ in rewards. I waited close to 2 hours to be told they could not get the wheel locks off so they did not rotate the tires. They said the lock lug nuts were on to tight from a previous "Works" visit. I told them I had to make a long 8 hour trip each way to go see my wife in the hospital and I wanted to insure the truck was sound and safe before going. Angry that I wasted my time going there to save money and not Sheehy, I went to the cashier who told me my rewards had just expired the day before and it would be $40.27. Again I was outraged at the poor customer service and told the cashier I had a card to get a $10 rebate at least. She said they couldn't honor it because technically I didn't have the "works" done since they couldn't get the wheel locks off because they are not allowed to use an air gun on wheel locks and apparently their guys aren't man enough to get the wheel locks off manually. (Insane) I called their service manager twice yesterday (Monday). I left messages on his voice mail and spoke to service advisors and left my name and number and asked that Rick Bolewski call me. He did not return my calls or messages. Very disheartening customer service. Terrible way to run a business. I went to see Les Ashburn at Sheehy in Marlow Heights and showed him the invoice form Bob Bell Ford and explained to him what happened and that I needed to insure the truck was sound and safe so I could travel 440 miles each way to go see my wife who is very ill in a hospital in Huntington, WV. Les I could see was busy and dropped everything to see to my needs. He had a technician take the truck back and check it out. A short time afterwards (20) minutes, they brought my truck out to me, tires rotated, brakes and under-carriage checked, air pressure and more. Fantastic job Guys! No problem with the wheel locks. Les said he would have his son Les Ashburn Jr. send in both invoices today and try to get me my $10 rebate. Wow what service. I told him that was not necessary because it was my fault for going to Bob Bell Ford to begin with. I've tried to be loyal to Sheehy Ford and I learned my lesson not to stray. True testimony to first class service and people. Les Ashburn, Jr. and his father Les Ashburn have always given me great service and it's truly obvious they are all about customer service and Ford Quality #1. Everyone at Sheehy treats me with respect and they are friendly, knowledgeable, and they stand behind their service and customer first. And to make sure people know just how great this dealership is, Les would not charge me for the service they performed. Even though I asked to pay my fair share for the tire rotation, he wouldn't hear of it. I am truly thankful to Sheehy Ford and all the wonderful people who work there for their dedication to the customer and their needs. I can now go see my wife at Cabell Huntington Hospital in West Virginia and feel safe in my truck on a long distance drive. I have always been a Ford man. Learned that from my dad. He was smart too and new quality. Thank you everyone at Sheehy Ford. Sincerely Kevin S. Edgington More

Sunshine on a Rainy Day Mr. Mike Jenkins made this the best service experience I have ever had. He responded in a timely manner, kept me informed on the status of my car, an Mr. Mike Jenkins made this the best service experience I have ever had. He responded in a timely manner, kept me informed on the status of my car, and very friendly while doing his job. He also worked with the price as well. Great Job Mike!!!! More

Great Service I am very pleased with the courteous, efficient service that I always received at Sheehy Ford. Car was ready when promised and I received a telephone I am very pleased with the courteous, efficient service that I always received at Sheehy Ford. Car was ready when promised and I received a telephone call afterwards to ensure that I was satisfied. Thank you . More

Client We brought our Ford F150 in for some repairs, unfortunately the repairs weren't completed to satisfaction. However, the management team was very effic We brought our Ford F150 in for some repairs, unfortunately the repairs weren't completed to satisfaction. However, the management team was very efficient and effective with resolving the matter to our satisfaction. More

I brought my truck in to Sheehy in early January 2014 for servicing due to the engine light that came on in the truck. After paying for the repairs to the part of the engine that was diagnosed, unfortunatel servicing due to the engine light that came on in the truck. After paying for the repairs to the part of the engine that was diagnosed, unfortunately, the engine light came back on 2 additional times within the same month causing me to return the truck to Sheehy's service department both times while the mechanic sighted additional problems and requested that I pay for the added repairs each time I brought it in. Although the truck is quite up in age (2001, w/190,000 miles), to say the least, I was concerned that I was being confronted with unexpected added charges and truck return inconveniences while stating to the Sheehy mechanics that the same engine light within the same month should not incur such ongoing fees and constant returns. While I have been a long standing customer with bringing my vehicle to the service department consistently since I purchased it, to say the least, I was beginning to feel a bit let down by Sheehy. After asking to speak to Derrick Pendergrass (GM), who returned my call promptly, he wasn’t having any of it. Mr. Pendergrass took the time to review the matter, explained my trucks situation and how he planned to resolve it, and he did it with reasoning that was easy for me to accept as a customer. He seemed appreciative of the fact that I had not only been a loyal customer to Sheehy, but he handled my circumstance with personable interest, understanding, and professionalism which I have to confess restored my confidence in Sheehy. Customer service skills are certainly one of his teachable talents in my opinion. Thanks Mr. Pendergrass. More

I don't typically write reviews but I wanted to share my great experience. I was on a very tight schedule and Les was very helpful in getting me in and out. He was very friendly and clear with what nee my great experience. I was on a very tight schedule and Les was very helpful in getting me in and out. He was very friendly and clear with what needed to be done. My experience with him and Sheehy was fantastic. More

Les Ashburn is the BEST and only sevice consultant I deal with when I have issues with my vehicle. He is very friendly and professional all the times. Thank you Les for providing GREAT service and being re with when I have issues with my vehicle. He is very friendly and professional all the times. Thank you Les for providing GREAT service and being reasonable. Buchanan = ) More

I purchased my new Tarus in October. I bought it in for service in February. As usual I received excellent customer service. Les and his team are excellent!!! Karen Nightengale service in February. As usual I received excellent customer service. Les and his team are excellent!!! Karen Nightengale More