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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
918 Reviews

918 Reviews of Banister Ford of Marlow Heights - Service Center

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June 25, 2015

Poor Customer Service June 16th I visited FORD about repairing my sunroof. I was asked to bring my car back on 6/17/15 I took the day off formula car to be repaired. During More

by Tommy Totten
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
April 21, 2015

Niquie, It was a very good experience I was treated with Respect and Friendliness. My initial visit was to price tires, in route from the parking lot to the tire shop, here come Mr, Poi More

by Nuquies Infor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Pointdoxter, and the Finance person,, Shawn Allen
July 28, 2014

BACK AGAIN ITS TAKES SEVERAL REPAIR ATTEMPTS TO GET IT RIGHT,AFTER YOU PAY ALOT OF MONEY.WHEN YOU WALK IN I NEVER REALLY HEAR ANYONE SAY MAY I HELP YOU.THE SERVI More

by rfaxio1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
June 25, 2014

GETTING REPAIRS I am very satisfied with the service I received both for myself and my car. Les Ashburn explained to me everything I needed done after I told him of More

by shirleyvbriscoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 25, 2014 -

Banister Ford of Marlow Heights responded

We are happy to hear that Les was able to help you out. We hope your car is running great now. Thank you so much for the review and recommendation.

May 21, 2014

Parts Pick Up I am the Vehicle Fleet Manager for the DC Air National Guard. I regularly purchase parts from this dealership. Jerry was extremely helpful with gettin More

by ld187
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 22, 2014 -

Banister Ford of Marlow Heights responded

We do care and we will be sure to let Jerry know. Thank you for your continued business.

May 09, 2014

15 Years, and Counting. Our family has purchased 5 vehicles from your Marlow Heights Location. Our entire experience has been AWESOME! I drive 236 miles for your OUTSTANDING More

by kidcarey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Les Ashburn
May 15, 2014 -

Banister Ford of Marlow Heights responded

We appreciate your loyalty! Come see us again soon!

May 02, 2014

Mrs. Paulette Bland Gaines (Educator) Mr. Jenkins is truly a professional and a master of his craft. His pleasant personality lets you know right away that you are in good hands. A very e More

by PauletteBG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 02, 2014 -

Banister Ford of Marlow Heights responded

Thanks for giving Mike the shout out!

May 02, 2014

Great Customer Service I visited this location to have my oil changed. The service I received was top notch. The mechanic that I dealt with (Phil Armel) was very courteous More

by Beachbum2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Armel
May 02, 2014 -

Banister Ford of Marlow Heights responded

Thanks for taking the time to share your experience with Phil. We are glad to hear he took care of you!

May 01, 2014

services Phil did a great job with my car. He was fast professional and friendly. I will recommend Sheehy Ford in Marlow Heights to everyone I know. More

by s1speedyturtle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil
May 02, 2014 -

Banister Ford of Marlow Heights responded

We appreciate the kind words!

April 30, 2014

Service Experience I was very impressed with my service tech Gary Niner. He made me feel like I wasn't being taking advantage of and that my car would be in good hands. More

by lisa75839
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Niner
May 02, 2014 -

Banister Ford of Marlow Heights responded

Thank you for giving Gary the shout out he deserves!

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