Banister Ford of Marlow Heights - Service Center

100000 mile service I was able to get an appointment quickly and the service went smoothly. The wait time was much shorter than I expected it to be. I was able to get an appointment quickly and the service went smoothly. The wait time was much shorter than I expected it to be. More

Best Service Advisor Ever -- Benjamin C. Fuchs! I took my car in because because it was jerking/missing and also I needed brakes checked. I was expecting a very long stressful day waiting for servi I took my car in because because it was jerking/missing and also I needed brakes checked. I was expecting a very long stressful day waiting for service to be done. What I got was an extremely thoughtful, polite, professional advisor who not only explained in detail the work that needed to be done but made sure I got all discounts available to me. When the technician did not understand what the issue was, Ben had me drive with technician in car to show him. When Ben found out it was going to take most of the day for repairs he made sure I got a rental. Ben also gave me updates on status of work. When I picked up my car he thanked me and let me know that he would be there should I have any further auto issues. Best service experience ever! More

THE BEST EXPERIENCE EVER I called Kim (service writer) at 10am and asked if I could bring my car in for service. She replied absolutely. I drove it there and the shuttle took I called Kim (service writer) at 10am and asked if I could bring my car in for service. She replied absolutely. I drove it there and the shuttle took me back to work. 2 hours later she called to tell me my car was ready. Best Service Ever. Thank you Kim More

POOR CUSTOMER SERVICE from the Finance & General Manager I called the Finance Department this morning and spoke with Mr. DeWayne Smallwood regarding canceling my Vehicle Service Contract (VCS). He stated th I called the Finance Department this morning and spoke with Mr. DeWayne Smallwood regarding canceling my Vehicle Service Contract (VCS). He stated that he was not aware of how the process worked and that he needed to speak with the Finance Manager and he would call me back, but I never received a return call from. So I decided just to stop in after I got off the metro. I walked into the dealership today Sept 1, 2017 at 3:30 pm and asked to speak with someone in the Finance Department or the Finance Manager (Ms. Roxanne Wilson) regarding canceling my Vehicle Service Contract (VSC). The receptionist was very professional and polite and asked me to have a seat and someone would be with me in a few minutes. So about 30 minutes in, I asked the receptionist if the Finance Manager was going to be able to see me? She explained that Ms. Wilson was aware that I was waiting and apologized. So, about an 45 minutes into my wait, I asked to speak with the General Manager Mr. John Picts, who was sitting directly behind the receptionist in clear view from where I was standing. The receptionist walked one and informed Mr. Picts that I was waiting to speak with him and gave him my name, and I sat back down. About 60 minutes into my wait, I went back to the receptionist a 3rd time to ask in I would be able to speak with someone in Finance, the Finance Manager or the General Manager. The receptionist again apologized and walked over the the GM that was still sitting in the same spot as he was the last time that I asked to speak with him. Once again the receptionist apologized to me for my wait and said that someone would be with me soon. Not once did Mr. Picts ever speak t me nor did he even acknowledge me from where he was sitting. At 4:57 I went back to the desk and the receptionist informed me that the Finance Manager had just walked past as I saw her enter the ladies room. The Finance Manager exited the ladies room, walked over to the receptionist desk and the receptionist pointed in my direction and Ms. Wilson came over and asked can I help you? We entered her office and I informed her that I wanted to cancel my VSC. She asked why and I explained that I no longer needed it. She asked if I refinanced and I said no. She asked again, why I was canceling the VSC, and I informed her that GEICO provided the same VSC, and It was already included in my GEICO Plan. Ms. Wilson informed me that I was making a mistake by canceling the VSC, and that the GEICO VSC was a "piece of crap" and was a "2nd rate plan than theirs, because she used to work for GEICO". She stated she currently has GEICO, and that the "GEICO VSC was a $250.00 deductible, and it was not worth the money." I informed her that the VSC that I was canceling was also a $250 deductible, and informed het that my GEICO Agent went through their VSC with me on-line and it was comparable, and asked if she thought GEICO was such crap, why was she insured with them? She stated that she was just talking about GEICO VSC. She said, "but the decision was mine and to do what you want to do". I informed her that I was aware of that, thanked her for her opinion and asked her to continue with my cancelation. Ms. Wilson said "please note that the cancelations take 8 - 12 weeks to process". Once again, I thanked her, signed the form, received my copy and exited her office. The entire process took about 10 minutes, after waiting for over 90 minutes. From 3:30 - 5:05 pm for a 10 minute process was totally unacceptable, and I am a 3 time return customer with this location. I am 100% disappointed in the customer service at this location, with these mew employees, and will not buy another vehicle from this location. Professionally Charles A. McLeod More

worst experience of my life had a complete front brake job done on my f150 4x4. driving home from dealership, front wheel came apart from hub.they would not reimburst me for tow had a complete front brake job done on my f150 4x4. driving home from dealership, front wheel came apart from hub.they would not reimburst me for tow bill or rental car when vehicle was returned. truck stayed in shop for two months before finally repaired. my electronic four-wheel drive hubs are now manual hubs. upon further investigation, I learned the mechanic installed components backwards.I will never go back to this dealership again!! More

Bbbbbad customer service I have been getting my car serviced at Sheehy since 2012. The only reason I continued to deal with this unorganized place is because my oil changes I have been getting my car serviced at Sheehy since 2012. The only reason I continued to deal with this unorganized place is because my oil changes are free ! The wait times are always outrageous and I learned that if you aren't there by 6 am you are xxxx out of luck ! In all my years of coming here I was never told I needed an appointment to get my OIL CHANGED , however today I get there at 6:08am and at 7am I am told they only take appointments.. I asked the employees when did this change take place and how come I didn't receive notification and nobody had the answers. If I had received notice of the policy changes I would've made an appointment ! This was such a big Inconvenience and that is NOT how you run a business by making changes without informing the customers. Others were turned away also ,who weren't aware of this new process. Please get it together ! More

Impossible to get someone on the phone I spent 2 days trying to get an accurate update on the status of my vehicle's service. On Monday, i called about 8 different times. A few times i sp I spent 2 days trying to get an accurate update on the status of my vehicle's service. On Monday, i called about 8 different times. A few times i spoke with different people who did not know how to help me and told me to try someone else, and at least 4 times, i was transferred around, only to be left on hold for anywhere from 5-15 minutes, before being abruptly hung up on. On Tuesday, I called 3 times in a row, and each time, was put on hold for 10 minutes, then hung up on. When i called back to speak with a manager, i was blindly dumped into a mysterious unidentified voicemail box. Finally, on Tuesday afternoon, i was able to reach someone who advised me that the part that was supposed to be delivered first thing Tuesday morning was not actually there, even though i had been told that my vehicle would be ready by midday Tuesday). When i questioned this, the rep physically walked back to the parts department and found my part, and promised that my vehicle would be next up. From that point, it was only about 2 hours before i received a call that my vehicle was ready. Unfortunately, the hassle and the hours i wasted on the phones over those two days has assured me that i will NEVER be using Sheehy again. I will be finding another dealership for any future repairs or service that i need for my corporate vehicle. Emailed and Called GM Paula with no response to either. More

Poor Customer Service from Garland in Full Service Lane I took my car for service at the full service lane and the service manager Garland does not communicate what is going on with your vehicle and he was I took my car for service at the full service lane and the service manager Garland does not communicate what is going on with your vehicle and he was rude. An oil change took 5 hours. Managers above him bought them all lunch which took up the majority of the time. When I told the survey rep. No manager called me back because they obviously do not care. Do not take your car to the full service lane. More

Worse customer service. Wish I had never purchased a Ford!!! It never fells everytime I take my car to this dearlership they keep my car for two to three days. You can never reach anyone in the service departme It never fells everytime I take my car to this dearlership they keep my car for two to three days. You can never reach anyone in the service department and getting someone to call you with an update of your vehicle without you calling them first is unheard of. This will be the last time I go to this dearlership for service. I haven't even gone into detail of all the other issues I've experienced with this dearlership on several different occasions. My advice is to stay away from This dealership!!! More