Banister Ford of Marlow Heights - Service Center

My good good cousin helped me help get a new car he was very professional and he explained everything to me very well I’m very satisfied (Amir) very professional and he explained everything to me very well I’m very satisfied (Amir) More

My name is Phillip Hankins. I am not here to complain on my vehicle purchase, as I purchased a usable vehicle from Sheehy Ford Marlow Heights. I will, in fact, complain about the service that one will not f my vehicle purchase, as I purchased a usable vehicle from Sheehy Ford Marlow Heights. I will, in fact, complain about the service that one will not find and will lose patients over. Firstly when I purchased my 2016 ford mustang, I had a terrible customer service experience when trying to get items fixed on the vehicle after 4 days of ownership (they had promised to fix certain items). it took a whole 3 month of going back and forth with this location before they kept to their promise ( which wasn't totally honored). Too now I have been actively trying to get a loaner agreement from a previous loaner I had with Marlow Heights, and for 2 month I have called, left messages, etc. and no one is reaching out. If you want xxxx service do go here, but you can find better vehicles at more reasonable prices, with employees who care. When I purchased from Koon's of white marsh I got just that. believe me this dealership is not very custom to customer relationships and will leave a foul taste. Maybe not during the buying, but definitely with anything and everything else. More

Worst customer service! They're eager to sell you a car, but not eager to repair it under warranty. The service department has had my mother's car (6k mi) for over 3 weeks. They're eager to sell you a car, but not eager to repair it under warranty. The service department has had my mother's car (6k mi) for over 3 weeks. They don't know what's wrong with it, can't fix it, and won't return our calls. More

2013 Ford Escape Service Repairs were made faster than I thought and I'm completely satisfied with the service. Angel Suazo and Sharon Duvall were especially helpful. I had Repairs were made faster than I thought and I'm completely satisfied with the service. Angel Suazo and Sharon Duvall were especially helpful. I had had the car only three months but the problem was not one that could have been foreseen (in my estimation). Although pleased with the service and the car overall, I was not pleased with the salesman and would not recommend him to anyone. More

Good afternoon Mr. ShacklefordI am writing to you Good afternoon Mr. Shackleford I am writing to you because I am a little frustrated. I will give you a short history of my experience with your de Good afternoon Mr. Shackleford I am writing to you because I am a little frustrated. I will give you a short history of my experience with your dealership in case you are not aware I purchased a 2016 F150 Certified pre-owned vehicle from your dealership 9-19-19. In October the sunroof was not working properly so I dropped of my truck so the service department could make the repairs. They kept my truck for 6 weeks and then I was told that they would not have the parts til the first of the year. This is after being without my truck for 6 weeks which I use to make a living. Long story short they were able to get the sunroof closed and I was able to use my truck until the parts came in. I dropped off my truck 3 weeks ago to get the sunroof repaired because the parts had arrived. The service department gave me a loaner truck for me to work out of while my truck was being repaired. Thank you. Yesterday the service department let me know my truck was ready for pick up. I went by today to get my truck. The good news is the sunroof works great. I have attached some photos of the bad news. After looking at the photos you have to understand my frustration with the service department thinking this was a completed job ready for a client to pick up their vehicle. Missing parts and a torn headliner is not what I would consider a completed project Again this is just in case you were not aware of my situation or what your service department thinks is a completed repair. I look forward to hearing from you and how we will move forward to have the repairs made. Thanks More

Great Service Recently, I went to Sheehy Ford of Marlow Heights for an oil change after scheduling an appointment online for my Ford Edge. Carlos Scott was very co Recently, I went to Sheehy Ford of Marlow Heights for an oil change after scheduling an appointment online for my Ford Edge. Carlos Scott was very courteous and helpful. In fact, he saved me money on my oil change. Additionally, the two times that I've been at this dealership (showroom and service department), it has been immaculate and the staff very friendly. Thanks Sheehy Ford of Marlow Heights for everything. More

Ayanna Mason ( Product Specialist) is the most wonderful helpful person at this Dealership, from the moment my wife and I come through the front door and back out to our NEW CAR. Ayanna customer service ski helpful person at this Dealership, from the moment my wife and I come through the front door and back out to our NEW CAR. Ayanna customer service skills is above amazing and we loved spending our Saturday with her and would gladly do it all over again.... AYANNA THANKS FOR ALL YOUR HELP.... Sincerely, Your favorite customers Nadine Dobbins Sylvia Saunders More

Very considerate Aaron was excellent and very supportive my concerns..I was very satisfied and I really appreciate him helping me in my Car Insurance needs. Tagged as Aaron was excellent and very supportive my concerns..I was very satisfied and I really appreciate him helping me in my Car Insurance needs. Tagged as Lutricia Pittman More

100000 mile service I was able to get an appointment quickly and the service went smoothly. The wait time was much shorter than I expected it to be. I was able to get an appointment quickly and the service went smoothly. The wait time was much shorter than I expected it to be. More

Best Service Advisor Ever -- Benjamin C. Fuchs! I took my car in because because it was jerking/missing and also I needed brakes checked. I was expecting a very long stressful day waiting for servi I took my car in because because it was jerking/missing and also I needed brakes checked. I was expecting a very long stressful day waiting for service to be done. What I got was an extremely thoughtful, polite, professional advisor who not only explained in detail the work that needed to be done but made sure I got all discounts available to me. When the technician did not understand what the issue was, Ben had me drive with technician in car to show him. When Ben found out it was going to take most of the day for repairs he made sure I got a rental. Ben also gave me updates on status of work. When I picked up my car he thanked me and let me know that he would be there should I have any further auto issues. Best service experience ever! More