Banister Ford of Marlow Heights - Service Center

Buying the car was a Breeze, once they get the money, it's screw you!!! I purchased my vehicle 12/10/20. I was issued a "WE OWE" for a few minor repairs, that are still not taken care of. I've been to t it's screw you!!! I purchased my vehicle 12/10/20. I was issued a "WE OWE" for a few minor repairs, that are still not taken care of. I've been to this dealership 4 times trying to get these repairs done, and I live in Baltimore City so it's about an hour ride one way. I bought my car back for the repairs on 1/4 and did not get my car back until 2 weeks later, again, still not completely repaired. I reached out to Sonny who was my Salesman, as well as Amir who basically ignored my concerns. This has been the worst experience buying a car for me. Since I have been dealing with this company, I have yet to come across anyone that has been true to their word! More

Amir is a great sellsman he deserves a raise he was very kind and he explained everything to me very well I’m very satisfied kind and he explained everything to me very well I’m very satisfied More

My good good cousin helped me help get a new car he was very professional and he explained everything to me very well I’m very satisfied (Amir) very professional and he explained everything to me very well I’m very satisfied (Amir) More

My name is Phillip Hankins. I am not here to complain on my vehicle purchase, as I purchased a usable vehicle from Sheehy Ford Marlow Heights. I will, in fact, complain about the service that one will not f my vehicle purchase, as I purchased a usable vehicle from Sheehy Ford Marlow Heights. I will, in fact, complain about the service that one will not find and will lose patients over. Firstly when I purchased my 2016 ford mustang, I had a terrible customer service experience when trying to get items fixed on the vehicle after 4 days of ownership (they had promised to fix certain items). it took a whole 3 month of going back and forth with this location before they kept to their promise ( which wasn't totally honored). Too now I have been actively trying to get a loaner agreement from a previous loaner I had with Marlow Heights, and for 2 month I have called, left messages, etc. and no one is reaching out. If you want xxxx service do go here, but you can find better vehicles at more reasonable prices, with employees who care. When I purchased from Koon's of white marsh I got just that. believe me this dealership is not very custom to customer relationships and will leave a foul taste. Maybe not during the buying, but definitely with anything and everything else. More

Worst customer service! They're eager to sell you a car, but not eager to repair it under warranty. The service department has had my mother's car (6k mi) for over 3 weeks. They're eager to sell you a car, but not eager to repair it under warranty. The service department has had my mother's car (6k mi) for over 3 weeks. They don't know what's wrong with it, can't fix it, and won't return our calls. More

2013 Ford Escape Service Repairs were made faster than I thought and I'm completely satisfied with the service. Angel Suazo and Sharon Duvall were especially helpful. I had Repairs were made faster than I thought and I'm completely satisfied with the service. Angel Suazo and Sharon Duvall were especially helpful. I had had the car only three months but the problem was not one that could have been foreseen (in my estimation). Although pleased with the service and the car overall, I was not pleased with the salesman and would not recommend him to anyone. More

Good afternoon Mr. ShacklefordI am writing to you Good afternoon Mr. Shackleford I am writing to you because I am a little frustrated. I will give you a short history of my experience with your de Good afternoon Mr. Shackleford I am writing to you because I am a little frustrated. I will give you a short history of my experience with your dealership in case you are not aware I purchased a 2016 F150 Certified pre-owned vehicle from your dealership 9-19-19. In October the sunroof was not working properly so I dropped of my truck so the service department could make the repairs. They kept my truck for 6 weeks and then I was told that they would not have the parts til the first of the year. This is after being without my truck for 6 weeks which I use to make a living. Long story short they were able to get the sunroof closed and I was able to use my truck until the parts came in. I dropped off my truck 3 weeks ago to get the sunroof repaired because the parts had arrived. The service department gave me a loaner truck for me to work out of while my truck was being repaired. Thank you. Yesterday the service department let me know my truck was ready for pick up. I went by today to get my truck. The good news is the sunroof works great. I have attached some photos of the bad news. After looking at the photos you have to understand my frustration with the service department thinking this was a completed job ready for a client to pick up their vehicle. Missing parts and a torn headliner is not what I would consider a completed project Again this is just in case you were not aware of my situation or what your service department thinks is a completed repair. I look forward to hearing from you and how we will move forward to have the repairs made. Thanks More

Great Service Recently, I went to Sheehy Ford of Marlow Heights for an oil change after scheduling an appointment online for my Ford Edge. Carlos Scott was very co Recently, I went to Sheehy Ford of Marlow Heights for an oil change after scheduling an appointment online for my Ford Edge. Carlos Scott was very courteous and helpful. In fact, he saved me money on my oil change. Additionally, the two times that I've been at this dealership (showroom and service department), it has been immaculate and the staff very friendly. Thanks Sheehy Ford of Marlow Heights for everything. More

Ayanna Mason ( Product Specialist) is the most wonderful helpful person at this Dealership, from the moment my wife and I come through the front door and back out to our NEW CAR. Ayanna customer service ski helpful person at this Dealership, from the moment my wife and I come through the front door and back out to our NEW CAR. Ayanna customer service skills is above amazing and we loved spending our Saturday with her and would gladly do it all over again.... AYANNA THANKS FOR ALL YOUR HELP.... Sincerely, Your favorite customers Nadine Dobbins Sylvia Saunders More

Very considerate Aaron was excellent and very supportive my concerns..I was very satisfied and I really appreciate him helping me in my Car Insurance needs. Tagged as Aaron was excellent and very supportive my concerns..I was very satisfied and I really appreciate him helping me in my Car Insurance needs. Tagged as Lutricia Pittman More