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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
918 Reviews

918 Reviews of Banister Ford of Marlow Heights - Service Center

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January 18, 2022

I wasn't aware that I had to ask for a wash,when getting service. More

by SRECTOR068
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Banister Ford of Marlow Heights responded

Greetings! Thank you for taking the time to share your feedback. Due to the pandemic we require our visitors to request a car wash to have one completed. We are striving to ensure that all of our team members are prepared for all of our visitors requests and needs. Thank you for choosing The New Banister Ford of Marlow Heights!

January 18, 2022

Not good still working on. In shop sent last year in and out bad ok thanks More

by ARUTHERFORD905
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Gray
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Banister Ford of Marlow Heights responded

Hey Aruther. We are working very hard to ensure that all of our customers vehicles are safe to be on the road. We are also experiencing a huge mass of parts on back order from Ford. We want to turn this experience around for you. Please give us a call at your earliest convenience. Thank you

January 15, 2022

Made an appointment, in on time and out within an hour an a half. Service writer kelp me informed throughout the entire process. Good customer service. More

by AAJB4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are so happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

January 13, 2022

Great customer service. Technicians address issues as expected. Note: They won’t touch what they are not asked to touch. So be specific on what you want done. Kudos to that Nigerian boy upfront. Keep it More

by Rolly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Jan 14, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are grateful to earn your business. We look forward to be of service to you again during your next visit at The New Banister Ford of Marlow Heights! Thank You!

January 13, 2022

They did it fast and easy. They knew what it needed thank you. Have a nice day More

by RADIOLOGY226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are grateful to earn your business. We look forward to be of service to you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

January 11, 2022

I was able to get an appointment that fit my personal schedule. The waiting area was clean and spacious considering the current COVID concerns. Service was quick and suggestions for maintenance on my veh More

by BRENDA.S.HOLMES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Your service dept staff choices on this site needs to be updated. Mr. Gray has been gone for years.
Jan 12, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review, Brenda! We are so happy that we could be of service to you during your recent visit. We are grateful to earn your business. Thank you for choosing The New Banister Ford of Marlow Heights!

January 11, 2022

Amazing. Personally I like the customer service at banister ford auto. I would recommend them to anyone. More

by traleenah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! We are so grateful to earn your business. We look forward to be of service to you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

January 08, 2022

The service writer is very knowledgeable person and knows his job very well keep up the good work and I will continue to come. More

by wgillison
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback. We are so happy to know that you had a pleasant experience during your recent visit. We look forward to be of service to you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

January 07, 2022

The customer service was amazing. Quick and clean service. I come here to get my service done everytime. More

by LOTTA4511
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee
Jan 12, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! We are so happy that we can continue to earn your business. Thank you for choosing The New Banister Ford of Marlow Heights!

January 01, 2022

Everything was profession.Everything was on time.lam glad day take the VIP service.lam very success in the work that was done Thanks. More

by LARRYJOHNSONSR.19586
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated, Larry! Thank you so much for taking the time to share your feedback. We look forward to be of service to you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

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