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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
882 Reviews

882 Reviews of Banister Ford of Marlow Heights - Service Center

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August 20, 2024

Great experience service throughout my experience there. Quick service and reliable from start to finish More

by DCOLLECTION8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2024

The worst experience from a dealership I will not return for purchase or service! Terrible More

by adrian_carter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mel Worsham
August 19, 2024

Your maintenance staff was helpful and did an excellent job. Thank you. Debra A. Malik More

by debi7253@msn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2024

Davonte helped with ensuring my vehicle was taken care of and gave great service. He also helped me in getting the recalls on my Ford taken care of. More

by Krystalmpayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2024

They gave me xxxx about my Ford Premium Maintenance Plan that I purchased for service. More

by goinsmr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asia Diaz
August 15, 2024

Bad experience with fake technician who doesn't know what to do other than focusing on money while the recalls means a lot from what caused the problem and how to solve it More

by sindbad202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Davonte Manuel
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2024

Unprofessional. My car was in the service dept for over 4 mos waiting for a part. I had to req. for my vehicle to be washed when I arrived. More

by ads2166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darvell_Quanisha
August 13, 2024

The service representative, mechanic and service manager were all great! I had a need and Bannister was able to take care of my need in three hours time. More

by L.paul.jackson36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devron Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2024

davonte and the service team is awesome! keep up the great work! Kelly and Mel you guys have a great employee! More

by janissaaa1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2024

I dropped my car off at 9 am for an oil change and went home. I never received a call to say my car was ready, by the time I realized I didn't get a call they were closed. I called in the morning to get th More

by niasha
Service Communication
Recommend Dealer
No
Employees Worked With
Diego Chicas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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