Ball Honda - Service Center

The initial reasons for my visit – a necessary recall and a routine oil change – were already handled unsatisfactorily. However, the discovery of the dashcam footage has elevated this to a much more serious a routine oil change – were already handled unsatisfactorily. However, the discovery of the dashcam footage has elevated this to a much more serious concern. I entrusted my vehicle to Ball Honda expecting professional and respectful service, and instead, I received the opposite. I am deeply disappointed and appalled by this experience. I would strongly advise potential customers to be extremely cautious when considering Ball Honda for their service needs. This level of misconduct is simply inexcusable. More

I went to this dealership yesterday for an oil change and was reminded of a recall on my car. I let the person helping me know that I was aware of the recall and had an appointment scheduled for early March. was reminded of a recall on my car. I let the person helping me know that I was aware of the recall and had an appointment scheduled for early March. This person told me they could take care of the recall and my oil change as long as I could leave my car all day. I called family and rearranged their days to help me out and I was assured I would be able to pick up my car at 5:30. When I let the person know I wouldn’t be off work until six, he assured me my keys would be left with the sales person in the front office and I would be able to come pick up my car after the service center was closed. when I got back after six, I asked the sales person for Assistance, and he went looking for my key. It was very clear immediately that he had no idea what was going on, and couldn’t find my key. I shared the name of the person who helped me in the morning and my receipt that I was given, which I guess had a different name of an associate that I had never met before. When I shared the name of the associate in the morning, that did help me, the sales person treated me like I’m stupid because the receipt had a different name as if I’m too stupid to remember who the ONE person I spoke to was. After way too much back-and-forth about who I spoke to, the sales person finally believed me and called the associate from the morning to ask about my keys. The morning associate said he didn’t deal with my car, the person on the receipt did and advised the sales person to call the person on the receipt. He called the person who was on the receipt and I didn’t hear the 30 second phone call, but when the sales person hung up, he said, the person on the receipt lives close by he’ll come help you. I was obviously very confused and disappointed because how was it possible NONODH out of those three people knew where my car key was? I went into the lot and started shining a flashlight into my car and found that my key never left my car! They parked my car in a back lot and left my key VERY VISIBLE in the center console. When I opened my car and turned it on, I noticed someone walking through the back corner of the lot and assumed it was the person on my receipt, and it was. I informed him that my key was left in my vehicle and he confirmed my name and told me nothing was done to my car at all. I asked what happened and how that’s even possible and he said he’s not sure and started asking me to go inside and get my car key and ID ready for some paperwork. I asked what paperwork was this for, and he said he’d get me a rental civic and I could pick up my car in the morning. I obviously denied that because how could they be trusted anymore? He asked me to come back and said he would personally make sure my car got fixed as well as an exterior wax and I said no and left. This morning, I got a voicemail from the original person I spoke to yesterday saying “I think I figured out what happened to your paperwork and your car last night, it got pushed off to the side, but anyway, I really apologize, it’s not completely my fault, but it is the dealership‘s fault.” What kind of half baked apology is that? The cherry on top of all of this is that when I called to speak to a manager, he just apologized and said this doesn’t happen often and offered to complete the services that were not completed yesterday. No offer to provide any compensation, no explanation of what really happened, it felt like he just shrugged and said whoops. I can’t believe how terribly I was treated by every single person there. It’s hilarious. That part of this review asks me to rate their speed of service or any type of service when I didn’t receive any services at all. More

Wanted to recognize Juan Espinoza for his great customer service and helping with servicing my car. Juan was very accommodating I had to leave my car for a day or two, worried that I wouldn't have a car to service and helping with servicing my car. Juan was very accommodating I had to leave my car for a day or two, worried that I wouldn't have a car to go to work, but he looked out for me and gave me a loner car for transportation. Juan was great at communicating with me, very honest, and got me the best deals and what I truly needed for my Honda Accord to be in the best shape ever. I can't thank Juan enough. We definitely need more service people like him that we can trust! Thanks again Juan! More

Worst customer service experience. Had a 08:30 appointment. Didn't matter since management allows more than 20+ people to make a appointment between 08:00-08:30. Was informed even with Had a 08:30 appointment. Didn't matter since management allows more than 20+ people to make a appointment between 08:00-08:30. Was informed even with a appointment time it would still take 2+ hours for a simple oil change!!!. Why does management allow this to happen? Reflects xxxx poor leadership and policies. After being a loyal customer for over 23+ years. They have lost a customer and I would NOT recommend this place to anyone. Especially since being told "if you don't like you should go else where" which is what I did. More

xxxx poor customer service. Never take your cars there. 2+ ours for a simple oil change Never take your cars there. 2+ ours for a simple oil change More

I went in for a oil change but came out with a new car. Honda offer me a great deal to trade my lease car to afford my new purchase car. The service is quick and friendly. Everything is explain and easy to Honda offer me a great deal to trade my lease car to afford my new purchase car. The service is quick and friendly. Everything is explain and easy to understand. The atmosphere is calm and welcoming. Thank you Honda for your services. More

Thank you Ball Honda for great service specially to Mr. Kevin Vochel and Gabriel Gaitan. Friendly and knowledgeable. I will definitely suggest this dealership to my friend. Kevin Vochel and Gabriel Gaitan. Friendly and knowledgeable. I will definitely suggest this dealership to my friend. More

The Sales, Service, Finance and Administrative Staff were so patient and helpful to my needs during this transition process! I remain a loyal and enthusiastic customer of Ball Honda!! Pat Loughlin so patient and helpful to my needs during this transition process! I remain a loyal and enthusiastic customer of Ball Honda!! Pat Loughlin More

Wasted time and will not try this place again! Used their online service scheduler only to find out it’s not honored upon arrival. Apparently it’s “nothing” they could do. I suggest they do something to info online service scheduler only to find out it’s not honored upon arrival. Apparently it’s “nothing” they could do. I suggest they do something to inform customers versus wasting our time and expectations. More

Customer Service The customer service is trash and the attitudes are atrocious, I have been to the dealership on several different occasions. I've only had my car for The customer service is trash and the attitudes are atrocious, I have been to the dealership on several different occasions. I've only had my car for no more then three months and each time i notice a different issue with my car and the lack of communication is terrible as well. They fail to execute protocol and return your calls back. Specifically speaking on a phone call today with Juan Espinoza his attitude was disgusting and consistently cut me off every time i choose to speak. I personally had to drive up there and speak to Al Hammerschmidt the general manager and Scott Moses the service manager for this pending issue to be resolved. In no way this should have gotten to the point of me having to speak to them if the service representatives should have did there part prior to me showing up. The Lack of attentiveness to the customers should be priority i shouldn't have to deal with attitudes while getting my vehicle serviced. More