Balise Toyota

I came into the dealership with my 2year old daughter to purchase a Toyota. I met with Chriss Daniels, we got along instantly, he was understanding of me and my situation, he did not pressure me but he was purchase a Toyota. I met with Chriss Daniels, we got along instantly, he was understanding of me and my situation, he did not pressure me but he was so kind and knowledgeable, we sat in the car for I was alone and didnt want to switch my car seat. He called me up a few days later and asked when I was going to test drive, well I arranged a sitter for my lovely daughter, come down and test drove. The Rav 4 is great but so is my sales man. Every one in the Toyota area made me feel welcome and Chriss he just made me want to get it from him. I trust and like them a lot. I am so happy with the service here at Balise. Thia is my third Toyota and I will be getting it serviced here as well for Mark Mason in service also gives exceptional service :) More

After multiple e-mails and a phone call with Balise sales rep, I made an appointment (5 days ago) to test drive a specific new truck. Living almost an hour away, I did not want to show up and have the dealer rep, I made an appointment (5 days ago) to test drive a specific new truck. Living almost an hour away, I did not want to show up and have the dealership be unable or unprepared to help me. I arrived promptly for this mornings appointment. The sales person did not know exact location of the truck, so we went to parking lot and found it. Truck had snow on it. Clearly Balise had not prepared of my arrival to test drive this vehicle. Waited for plates, waited for snow removal. The truck would not start. Waited more in the cold icy parking lot while sales person went to look for jumper box or someone to assist. The sales person brought back keys to a second new truck. It wasn't what I wanted, but consented to the test drive. Second truck also had snow on it. Waited more. More snow removal, plates attached again. Second truck wouldn't start either. By this time, an hour has passed, most of it spent standing in cold parking lot. I can't help but feel I am not very valued as a customer. Mechanic has now arrived to try to revive the first truck. I stand by, while the jumping process fails. Now they want me to wait while they attempt to jump the second truck. At this point I have had it. My time is clearly not seen as valuable. I ask to speak with Sales Manager. Sales Manager does not really see a big problem with the situation- was told it all depends on the sales person whether vehicles are cleaned off and ready to go. Why should that matter? Shouldn't every customer expect a decent level or service? I had an issue with Balise in 1987 and felt it was time to give them a second chance. I felt that perhaps as the company had grown it had improved. Sadly, for them, they have not improved at all, in fact they are worse. They clearly did not care about me as a customer, or feel my time is valuable. I am confindent that another area Toyota dealer will be happy to take my hard earned money and provide me with a level of service I feel EVERY customer deserves. I would steer clear of Balise Toyota. The level of customer service was inexcusable. Rude does not even begin to sum it up. Not only will I never return, I will advise anyone who ever asks me advice on car purchases, to steer clear. More

Its an excellent customer service from welcome me to end of my new car purchase.wonderful job by Brandon Mitchell, young dynamic sales agent with prompt response and have good sales techniques...And also pr of my new car purchase.wonderful job by Brandon Mitchell, young dynamic sales agent with prompt response and have good sales techniques...And also product demonstration before they give keys is fantastic service i can say.very quick response and nice good sales agent/customer service persons..its nice to see their work to purchase my new car.. More

Everyone at the dealership was friendly and professional. Every facet of the purchase including negotiations, financing, and delivery were handled extremely well. The service area was spotless, with many bay Every facet of the purchase including negotiations, financing, and delivery were handled extremely well. The service area was spotless, with many bays and great hours. The entire purchase experience was exceptional. More

The beautiful facility, professional staff, friendly atmosphere, and attention to customer service all contributed to a great experience when I recently purchased a 2011 Camry. I chose Balise because o atmosphere, and attention to customer service all contributed to a great experience when I recently purchased a 2011 Camry. I chose Balise because of its reputation in the Springfield area and because I think I got a good deal. More

I have been using the service department here for several years. I have always had prompt and good quality service of my vehicle. I am offered discounts and informed of future maintenance needs. I trust this years. I have always had prompt and good quality service of my vehicle. I am offered discounts and informed of future maintenance needs. I trust this dealership and would bring my vehicle no where else for service. More

They made new car buying and financing fun-- and I thought that was impossible! Great staff-- friendly and genuinely concerned that I feel good about the purchase. From the "greeter" in the front lobb thought that was impossible! Great staff-- friendly and genuinely concerned that I feel good about the purchase. From the "greeter" in the front lobby to the woman who went over the features of the car before I took delivery... not one person was less than EXCELLENT. More

The purchase of my new Camary Hybrid was fast, easy and fairly stress free. The sales person I worked with was friendly, knowledgeable and only used gentle pressure, which was a new experience. The profess fairly stress free. The sales person I worked with was friendly, knowledgeable and only used gentle pressure, which was a new experience. The professionalism of this dealership made a difference. Do give them a try. More

From the time I drove in through the large service bay door, I was warmly greeted by someone who got the next service advisor to help me. Although, I didn't like waiting at my car with the kids (I would' door, I was warmly greeted by someone who got the next service advisor to help me. Although, I didn't like waiting at my car with the kids (I would've prefered to wait inside). When I shared my opinion with the dealership personnel, they were apologetic for any inconvenience and insisted that they will always accomodate my request to wait where I was most comfortable. Their general humility and high customer service mentality is why Balise Toyota is a top-notch dealership. Andrea, the service advisor was extremely professional and courteous, especially with my two toddlers. Overall, it was a great service experience. More

From the time I arrived until the time I left EVERYONE made me feel very welcome, comfortable and kept me well informed. The facilities are state of the art, clean, warm and inclusive. It was my first t made me feel very welcome, comfortable and kept me well informed. The facilities are state of the art, clean, warm and inclusive. It was my first time at Balise, but it will not be my last. Thank you for putting the customer back in customer service! More