Balise Toyota

Called in and spoke with the sales manager, Von. He Called in and spoke with the sales manager, Von. He reserved the Highlander for me after we agreed on an appt. time. I asked Mark to lower the price Called in and spoke with the sales manager, Von. He reserved the Highlander for me after we agreed on an appt. time. I asked Mark to lower the price. He assured me I was paying the same low price that any other customer would get. It was a nice overall experience. More

My experience at Balise Toyota was my best yet. I was a first time buyer and they luckily got me into a brand new car at a fairly good price. The staff there were very friendly and helpful and were able to first time buyer and they luckily got me into a brand new car at a fairly good price. The staff there were very friendly and helpful and were able to accommodate to my needs. More

Mateo was extremely friendly with me throughout the process. I never felt pressured by him, and he promptly answered my questions. He is a pleasure to work with. process. I never felt pressured by him, and he promptly answered my questions. He is a pleasure to work with. More

Buying a car is basicly a nightmare for most people, with sales people hasseling you and calling you every day trying to sell their vehicle, so I put it off for as long as possible. I finially found a car I sales people hasseling you and calling you every day trying to sell their vehicle, so I put it off for as long as possible. I finially found a car I was interested in on line and called about it. Preparing myself for the whole sales pitch, I left a message about the 2010 Toyota Highlander. I received a call back in less than a day. I was directed to Mateo Arnold who was extremely nice, professional and didn't talk my ear off. All my questions were answered and the process in purchasing this vehicle was better than any I have ever had. I loved that he wasn't in a suit. He met with my husband and I on his day off on a Sunday. Mr. Arnold was very relaxed, professional and knowledgeable to speak to. It was not only the vehicle that sold me, it was how pleasantly surprised I was in the salesperson. I traveled from New York to see, drive and purchase this vehicle. My experience was even better since my new pre-owned car was deliverd to my home, clean with a full tank of gas. I would recommend this establishment to anyone. The trip was definately worth it! More

I am a return customer. In 2004 I bought a new Solara. I had all of my service done there. Your service people were great, not pushy. So when I wanted a new care, back I went to Balise. I met Mateo Arnol had all of my service done there. Your service people were great, not pushy. So when I wanted a new care, back I went to Balise. I met Mateo Arnold. He is a nice friendly salesman, who could answer all of my questions. He new his stuff, and he did everthing with a smile. Thanks to Mateo I had another great experience at Balise. Alison More

I had previously purchased from Balise Toyota and left completely satisfied so I decided to go back and Mateo completely out-shined the salesperson from the first purchase. Mateo was a pleasure to work wi completely satisfied so I decided to go back and Mateo completely out-shined the salesperson from the first purchase. Mateo was a pleasure to work with. I was unsure which route I wanted to go in, whether a purchase or lease and even which vehicle I wanted but Mateo was patient, helpful, and did so with a smile and humor. Very relaxing atmosphere and truly showed that he cared about the purchase. He was on top of the whole delivery and had everything ready well before I went to pick up my new car. Matt Howard in finance is also a pleasure to deal with and does his job extremely well. Balise Toyota has a superb staff and an incredible delivery process. I recommend Mateo to anyone shopping! More

WE PURCHASED A 2008 TOYOTA SOLARA CONVERTIBLE IN JANUARY 2011; THERE WAS A PROBLEM WITH A LEAK IN THE TOP. DIANE FRANKLIN WORKED WITH MYSELF AND MY WIFE OVER THE WINTER AND SPRING MONTHS; DUE TO VACATIONS 2011; THERE WAS A PROBLEM WITH A LEAK IN THE TOP. DIANE FRANKLIN WORKED WITH MYSELF AND MY WIFE OVER THE WINTER AND SPRING MONTHS; DUE TO VACATIONS / TRIPS, MY TIME PERIOD RAN INTO THE SUMMER, THEN A TORNADO IN SPRINGFIELD. WELL, MS. FRANKLIN WAS SO HELPFUL IN KEEPING US INFORMED AND OBTAINING THE NEEDED PART / AND AN OFF-SITE BUSINESS PROFESSIONAL TO COMPLETE THE EXPERTISE TYPE OF WORK ON OUR 2008 SOLARA. GREAT RESULTS. WE HAVE PURCHASED (2)TWO VEHICLES ($40,000.00+) FROM BALISE TOYOTA AND WOULD HIGHLY RECOMMEND THIS DEALERSHIP FOR PURCHASE AND SERVICE. More

From the minute we arrived at the Dealership we knew we were in the right place! They welcomed us and guided us through the whole process. It was the first time we dealt with a Sales Person, Mark Poirier were in the right place! They welcomed us and guided us through the whole process. It was the first time we dealt with a Sales Person, Mark Poirier, who really listened to what we wanted. He answered all of our questions, and didn't try to sneak anything by us...we were able to trusted him completely. So much so, that we had planned to shop over the Labor Day weekend due to all of the hype, but we knew it wouldn't get any better than this, so we purchased! All of the paperwork was signed and I came back in the next day to pick up our new Camry. The registration and inspection sticker was done and the vehicle was on display inside the dealership! Carol, one of the delivery girls, was great! She went over all of the buttons, and helped me pair my phone. She walked me through the dealership and showed me were I would be coming for service...free for 2 years! Oh, and later that day, I called her so she could walk me through pairing my husband's phone too, she was so helpful! They have a great team of people working there that really care about their customers! I will not go anywhere else! Thank you Balise Toyota...Your New Loyal Customer :) More

Balise Toyota does NOT call you back when you leave them a web message, urging for an immediate call back to purchase a vehicle seen on their website. This vehicle was displayed as "newly listed", and had a web message, urging for an immediate call back to purchase a vehicle seen on their website. This vehicle was displayed as "newly listed", and had a very appealing pricing for this type of product. Instead, you receive a generic message 8 hours after your own post, inviting you to call the General Manager on his direct line. So did I at 9AM...no answer so I left a voicemail. At 1PM, still no news from them so here I am calling again...same result,second voicemail left. At 5.30PM, I decided to call the general number which I had to find on my own (not listed in the received email), and learned through the receptionist that the General Manager in question was off on vacation for the next 3 days. I then asked to talk to a Sales Representative, who informed me that this very car just sold over the phone!!! I explained the whole situation to him, with demonstrated evidence that I was first on this deal, but the man looked more like a rabbit caught in a car's light than a professional able to deal with the situation. He did not offer me a solution, not even a sincere 'sorry'. I hung up, but after a while, I decided that I wouldn't leave this here...so I called another time and asked to talk the highest available manager on the floor. It took me 2 hours to get ahold of the man. He confirmed that I did write first to buy this vehicle, and offered to investigate with the sales team involved in this transaction to see what he could do. He called me back the day after, but simply confirmed that the car was sold (pending sale)...and this is it. No alternative, no commitment to repare the mistake, nothing...! I informed him that I would still need to talk to the General Manager, Mr Ken Maffia, and asked him to make sure I would get a call back. It has been a week and nothing, he does not even pick up his phone or reply to emails. So long story short, I have no choice but warning this dealer's Customers and interested buyers to stay away from them, because they're simply terrible! They just don't care, and I even start wondering if this advertisement was a true and sincere one...Looked to good to be true after all. Balise Toyota Management: your clients should definitely know about how much you care for them. I'll make sure to spread the word. More

PRO: 1. Sales staff [Jimmy] very friendly, good PRO: 1. Sales staff [Jimmy] very friendly, good salesman. Didn't come across as overbearing in the sale, let me check out the cars by myself and woul PRO: 1. Sales staff [Jimmy] very friendly, good salesman. Didn't come across as overbearing in the sale, let me check out the cars by myself and would come back after a reasonable time to see how I was doing. Candid and relaxed, would recommend him. 2. Registration can be done right at one of their other dealers down the street, took 5 minutes tops. 3. Pickup was tough because I was registering in CT but didn't have a CT license yet. Their runner (Don) was awesome and waited the 1.5hrs it took to get my license and brought me to the dealer after. CON: Service department 1. Brake light is out on a car I picked up only 4 days ago. Leads me to believe it was out at the dealer and they never bothered to do a cursory safety check of the lights. This really bothers me because the dealer is too far away to justify a trip for a taillight, so now I need to get the bulb myself, install it myself [PITA because of the trunk linings]. 4 days old and I'm doing maintenance of any sort is irksome. 2. Oil change on the car was done prior to my pickup as I requested, but neglected to put a new service sticker on the windshield which concerns me that no oil change was actually performed. Called to confirm that an oil change was in fact done, there is a record it was done, but still uneasy. 3. Really hard time getting one on the phone to schedule my pickup of the car due to my sales guy being out on that day. Phone tag, ultimately had to have a manager call to work through the scheduling [complicated pickup due to out of state license/registration]. More