Balise Toyota

The people at this dealership have always been friendly the service since I’ve been coming here has always been friendly and prompt. I bought my last car here and have always been satisfied. In September the service since I’ve been coming here has always been friendly and prompt. I bought my last car here and have always been satisfied. In September this year I put down $500 dollars on a new Corolla Hatchback, the salesperson, Karen has always been friendly, but through no fault of her own the car never came in. I kept scanning the net to see if other dealerships have gotten this car. I did find two, but those were pre-ordered by their customers. I kept seeing that one of the two still had one left that was not in the colors I originally wanted. But I went to see the car and decided I loved the colors so I bought it. I called Karen and told her to cancel the order. She took my credit card number and said that she will cancel the order and refund the $500. I’m still waiting for the refund; I emailed her twice to find out what the hold up was and she has neither called nor emailed me back. My options are to go down to the dealership or go through my credit card company and write a dispute. I’m very disappointed with this particular transaction with Balise. Except for this one thing, I have been satisfied with their service. Pat More

Very friendly and fast service. I will definitely recommend Balise to family and friends. Thank you all so much. recommend Balise to family and friends. Thank you all so much. More

Contacted dealership in November 2019 with specifics I wanted in a new RAV4. Jonathon was amazing and found a car that met my needs. He was professional and helped us through the process of buying our new wanted in a new RAV4. Jonathon was amazing and found a car that met my needs. He was professional and helped us through the process of buying our new car! More

We love Balise Toyota. Over the years our household has bought six cars from Jose Barina. You can’t ask for a better salesman than Jose. We tell him what we want in our price range and he does everything h bought six cars from Jose Barina. You can’t ask for a better salesman than Jose. We tell him what we want in our price range and he does everything he can to find it for us he is always pleasant and helpful and has become an extended part of our family More

I called to see a Toyota Highlander and the sales guy they passed the call to was taking too fast and wouldn’t let me get a word in so I can let him know the stock number. So I get there and walk in and they passed the call to was taking too fast and wouldn’t let me get a word in so I can let him know the stock number. So I get there and walk in and right off the start the lady up front seemed like it bothered her from me just walking in. The sales guy ( Jose Barina ) comes over has the vehicle already running and didn’t even asked to see my id just gave me the keys which I thought was crazy, then I asked him you’re not going to ask for my id and he said no I trust you. So my wife and me get back from the test drive, Jose met us outside and didn’t even asked how was the test drive, what did we like, did we see any issues with the vehicle, this guy didn’t asked anything. Immediately we went in sat down at his desk and he goes straight to try and run my wife’s credit. Didn’t even estimate, run some numbers, ask how much we were putting down, if we had a trade in, before we can agree on anything. We both have good credit but we wanted to talk numbers first before we even agree on anything and started signing anything. So I asked any room for a discount on the price and he goes on saying no because of COVID which I didn’t understand that and that he doesn’t do that, that back then yes but that now no??? This Highlander that we test drove has been on the lot for almost three months because that’s how long we’ve been trying to find a car. This guy looked like he was either off his meds or on something because he was talking too fast and just wouldn’t stay still long enough to listen to what we were asking him that we wanted. We told him to run my wife’s credit thru capital one because she was already preappoved and he kept on insisting to do it thru Toyota and capital one which we didn’t want. We only wanted one inquiry not multiple inquiries runned. We went there ready to make that purchase of the vehicle because that was the color and vehicle my wife liked a lot but when this guy just wouldn’t listen to our request then that was it we were out of there. I honestly don’t know how this guy has been working there for 8 years! I’m just wondering how many other customers has he screwed over by doing this same thing! Balise should really ask customers about this guy because after I left there I spoke to several people that went there to buy a car and got this guy for a sales person and ended up going thru the same situation as I did and also leaving. I also asked another sales guy that was next to Jose Barina’s desk about Jose and he seem very hesitant to just tell me to run the other way by the look he gave me. If I could give this guy a -5 I would. My wife and I both work customer service jobs and by far I think this is the worst we have ever seen in customer service. Oh and by the way we are not first time customers. We have both bought our vehicles from Balise in the past. I would recommend this dealership but stay away from this guy!!! More

Environment is good and clean. costumer service is really helpful and friendly. Servicing is good enough. They attend people very well. I definitely recommend people to go basile totaya to buy their cars helpful and friendly. Servicing is good enough. They attend people very well. I definitely recommend people to go basile totaya to buy their cars More

We went to test drive a Rav4 this past weekend. When our salesman, Joe, discovered the cars we wanted to look at were sold, he found one on the lot that fit our criteria with all the options we wanted! Duri salesman, Joe, discovered the cars we wanted to look at were sold, he found one on the lot that fit our criteria with all the options we wanted! During the test drive, we fell in love and decided to buy! We picked up the car today and couldn't be happier with the service we received! The finance manager walked us through all of our options catefully with full explanations. The Delivery team synced our phone up to the car and patiently showed us all of the cars features and then brought the car for its inspection sticker. This is our 2nd time buying a car from Balise Toyota, and it won't be our last! We trust the team at Balise to have our best interests at heart and will highly recommend them to everyone we know! More

2nd car purchase This is our second car purchase from balise in three years. Want to thank Jose Barina(sales person) and Manny(finace manager) they made this experienc This is our second car purchase from balise in three years. Want to thank Jose Barina(sales person) and Manny(finace manager) they made this experience feel just like the first one, nice and smooth for us. Their was no back and forth game with the numbers, we told Jose where we wanted to be as far as payment and he came right on the dot. Anyone in the market for new or used I would recommend asking for Jose. Manny thank you for making the paper work process smooth. You were very detailed to the T. Thank you for also making my daughter laugh during the process. We know car buying can be boring for kids but you made sure she had a smile on her during the paperwork process. More

Medicore experience Checked out a 2014 Tacoma, beautiful truck, was given a super duper low trade in value of 4,500. It is what it is, Jeffrey was a nice guy but we just Checked out a 2014 Tacoma, beautiful truck, was given a super duper low trade in value of 4,500. It is what it is, Jeffrey was a nice guy but we just were not even close to making a deal. I went to another dealership and leased a brand new Tacoma for 200 less a month than they wanted to sell me the 2014 for More

New Car Purchase Painless experience that made the whole new car purchase enjoyable! From our salesman, Jeff Cardoza, to Choo, then on to our finance representative, a Painless experience that made the whole new car purchase enjoyable! From our salesman, Jeff Cardoza, to Choo, then on to our finance representative, and the complete walk through from Wendy; all done in such a timely and professional manner More