Balise Toyota

We live less than two miles from Lia Toyota Northampton but have made the drive to Balise because they are thorough, professional, and honest. We've had several cars serviced by them since moving to Mass but have made the drive to Balise because they are thorough, professional, and honest. We've had several cars serviced by them since moving to Mass and just purchased a new Prius. The transaction went very smoothly, our questions were answered, financing was arranged, and we never felt like we were being hustled by our salesman, Justin, or the sales manager. When we went met with the financial person we were not pressured into adding on optional packages or things we didn't want. And when we picked up our new Prius Kim went over the technology from bumper to bumper to make sure we were comfortable with operating the car. Whenever our older cars were serviced we found the service department to be easy to deal with, very thorough in their work, and have never had a problem getting a service appointment. The one time I had an issue with some work that had been done the general manager returned my call to work out the solution. We heartily recommend them over the competition. And if you live in Northampton it's worth making the drive to Balise. More

Fairly straight-forward and honest. If they did not know Fairly straight-forward and honest. If they did not know the answer, they acknowledged that and said they would find out. They were attentive to det Fairly straight-forward and honest. If they did not know the answer, they acknowledged that and said they would find out. They were attentive to details, to the best of their ability. Salesperson (Denise D.) was pleasant , patient, and intelligent. Good judge of the situation. Not too muich pressure involved. Had many layers of staff involved in the sales and delivery, which could be confusing. Using internet for information was efficient and helpful. Their price could not be beat, even close, by two other local dealers. More

Service experience was excellent. Karl was knowledgeable, courteous, and went out of his way to make sure that my service issues were addressed. I have had cars serviced at other Toyota deale knowledgeable, courteous, and went out of his way to make sure that my service issues were addressed. I have had cars serviced at other Toyota dealers in the area, and Balise, by far, has always exceeded my expectations. More

I drove 80 miles and past 3 other dealers to go to Balise. They had the best price in the area and their staff great. Plus you can go out for wings while your car is being detailed. I will definite Balise. They had the best price in the area and their staff great. Plus you can go out for wings while your car is being detailed. I will definitely be giving them a call once my wife is ready for a new car. More

Quick internet response. Price was competitive. Purchase made on a Saturday - the car with needed upgrades and registration was ready for pickup Monday afternoon. At pickup the dealership spent almost a ho made on a Saturday - the car with needed upgrades and registration was ready for pickup Monday afternoon. At pickup the dealership spent almost a hour explaining all the features and the operation of the car. More

This dealership has a contagous friendly family feel. Being new to buying everyone was more than welcoming to my 5000 question. The friendlyness doesn't stop there they take you on a detailed tour of the Being new to buying everyone was more than welcoming to my 5000 question. The friendlyness doesn't stop there they take you on a detailed tour of the service dept. As well as the parts dept. It's like you buy not just a car but a safty net. They make buying a car fun!! More

In 2007, I bought a brand new Toyota Yaris from Balise Toyota in West Springfield. I had a terrible experience with it. The service here is just awful. They are not very professional and not very welcomin Toyota in West Springfield. I had a terrible experience with it. The service here is just awful. They are not very professional and not very welcoming. If you want to get service done to the car, don't bother. Your call gets transferred to the service department, no one picks up and you have to leave a voice-mail. Don't expect a call back, it never happens. You have to keep calling - maybe you will get lucky. I don't know why I went back there, maybe they are just too conveniently close, but the sales department is the same. I recently scheduled a test drive for an 2009 Toyota Rav4. I got there to find out they didn't have the keys or couldn't find it. How unprofessional are you if a customer schedules a test drive in advance but you can't have the forethought to keep the keys ready to go? So they run around to find the keys and make me wait an hour. I had a prior appointment so I scheduled another test drive the next day. Came back; still had to wait another hour. Worst service ever. By the way, if you get Zack, a sales associate, please request another associate. He is the worst! Balise is loosing people having him around. He is slow and unorganized, most of all, he walks right by you when its been 30 minutes past your appointment! The receptionist had to point me out and remind that I had an appointment with him, when I was sitting 10 feet away. Rude and unprofessional. I walked out of there and went to Lia Toyota. Its about a 15 minute drive to Northampton, but believe me, WELL worth it. When I went to Lia, the manager came out and greeted me, introduced me to a sales agent. They were very profession and most of all, READY, when I got there. I gave them 20 minutes notice, they had the car ready to go and waiting for me to see it. Amazing service. And to add the icing, the same car, same mileage (50 miles more), same features, same everything was $3000 cheaper! Screw Balise Toyota, Lia Toyota is way better. Save your money and go there. This is not to say Balise is horrible. Just Balise Toyota. Balise Honda was very much the same as Lia. I had great service there. I just didn't like the car there as much. Balise Toyota = terrible service, higher prices, and all around terrible experience. Save yourself the trouble. More

We had had our car serviced elsewhere and were very dissatisfied. This was my first visit to Balise (my husband had taken our car for the last service). We were both really pleased with our experience. dissatisfied. This was my first visit to Balise (my husband had taken our car for the last service). We were both really pleased with our experience. They attended to our car promptly while I was able to comfortably wait in their waiting area. Eeveryone i came into contact with was very friendly and helpful. Ron checked in with me about our car. We had a repair to make (which we had suspected) and he made arrangements for the car to be repaired at my convenience. He was VERY accommodating. We have had this car for 2 1/2 years and I just wish we had been coming to Balise sooner. Thank you! More

The main reason I purchased from Balise was due to being an American Express member. American Express sent me their pricing on new and used vehicles and let me select options. I was able to see what my pr an American Express member. American Express sent me their pricing on new and used vehicles and let me select options. I was able to see what my price was prior to being contacted by Balise. I ended up paying close to $500 below dealer invoice. I then worked closely with Melissa regarding pick up date, financing, down payment, insurance coverage, etc. All of this was worked out prior to arriving at Balise. Even though I live in Attleboro, MA, it was definitely worth the trip to Balise. When my wife and I arrived, we were impressed at the size of the dealership, very clean facility, and how friendly the staff of Balise were. We were greeted by a receptionist (rather than having a sales person running up for our business - we also had an appointment). Since we purchsed the vehicle over the internet, we wanted to test drive the vehicle and we did so without any issues at all. We were also impressed on how Balise had a member of their staff who specifically ran us through the vehicle (not a sales person). I have not have this type of service before when purchasing a vehicle. Since we were preapproved on the financing, it went smoothly with the finance/business manager. We were also impressed with the one stop shopping (we were able to have a sticker put on the Tacoma, have the vehicle registered, gas tank filled). I purchased a vehicle in the past where the dealership did not fill up the gas tank (needless to say I do not do business with that dealership any longer). I would recommend Balise Toyota to my friend and family. Thanks Balise Toyota for a great experience! More

This was the best car buying experience my husband and I have had! Everyone was very informative, helpful, kind, and relaxed. We didn't feel any pressure from anyone at all like at other dealerships. Wou have had! Everyone was very informative, helpful, kind, and relaxed. We didn't feel any pressure from anyone at all like at other dealerships. Would highly recommend this dealership to anyone! More