Balise Toyota

Took my 2006 Highlander Hybrid in for 90000 mile service plus a couple other things I wanted them to take a look at. Given a loaner.Service completed that day. After going home and checking the items on the plus a couple other things I wanted them to take a look at. Given a loaner.Service completed that day. After going home and checking the items on the bill it was not clear if they had looked at the two extra items I had asked them inspect. I called the dealer they offered to come pick up the car or I could bring it in and they would address my concerns. It turns out they had looked at the items, but the way its written on the bill was not in "civilian" wording. When I spending that kind of money I like to know the details. I were grading them on a curve, comparing my experences with other dealers I would give them 5 out of 5. If to the level what I expect of a major dealership with the price for service that entails, its 4 out of 5. More

This is the first car we have purchased from Balise Toyota, but it will not be our last. Our salesman Ron Redmond addressed all our our concerns and and made sure we were comfortable throughout the tra Toyota, but it will not be our last. Our salesman Ron Redmond addressed all our our concerns and and made sure we were comfortable throughout the transaction. This was the easiest car buying experience we have ever had and we will certianly be back. More

I've dealt with this Balise dealership over many years; nearly bought a car there ten years ago, but at that time I was not happy with their sales people. But the service department has always been good - nearly bought a car there ten years ago, but at that time I was not happy with their sales people. But the service department has always been good -- doesn't take long to get the car done, and the work has been uniformly excellent. On my latest visit, for just a routine oil change, they caught and repaired a couple of things that could easily have become major problems. Now the car, ten years old, runs better than ever. And staff attitudes have changed over the years; now they are friendly and helpful but not pushy. No "con" jobs. More

Everyone at this Dealership was OUTSTANDING!! Even down to the person that was drying the cars off with a hand held towel in the "Exiting Bay". I would recomend this dealership to anyone looking for a car. to the person that was drying the cars off with a hand held towel in the "Exiting Bay". I would recomend this dealership to anyone looking for a car. Even if you are out of state. I did most of my Information/Research over the phone. I live in an ajacent state (CT) about 1.5 hrs away. I took Amtrak up to them and they even came and picked me up at the Train Station. To me, they were all very honest and up front right from the start. More

We just bought a new Prius, and were very happy with the whole experience. Haven't used their service dept. yet. The purchase was made through the internet, and they told us what the price would be right aw whole experience. Haven't used their service dept. yet. The purchase was made through the internet, and they told us what the price would be right away. I like that, also, they were friendly and courteous. More

When the wheels of our Corolla started to make "funny noises" we rushed to Balise Toyota in West Springfield. Fortunately, their service dept. was still open on that late Saturday afternoon. The friendly noises" we rushed to Balise Toyota in West Springfield. Fortunately, their service dept. was still open on that late Saturday afternoon. The friendly service manager reassured us that our car would be taken care of right away, and it was. It turned out that the "problem" was something wrapped around the rear axle. It was taken care of, and since our car was due for the 15.000 miles maintenance service, this service was done too. It was a pleasure to deal with the staff at Balise Toyota, they are very professional at all levels, always ready to answer questions in an effective and courteous manner. More

I believe this is the either the second or third time I have contacted Denise to help me choose my new Toyota. I cannot say enough about Denise in the way she treated my wife and I, in helping us making ou have contacted Denise to help me choose my new Toyota. I cannot say enough about Denise in the way she treated my wife and I, in helping us making our choices toward the lease of our new Toyota. I never felt any pressure to buy/lease a new car, but Denise made it so easy for us by being so knowledgeable about each Toyota it gave us a sense "belonging" to the Balise Toyot family. I even kidded her each time we came in to buy/lease a new Toyota about how I had Tom ("Tommy D") Balise as a student in one of my first year's teaching Biology at Minnechuag Regional High School in Wilbraham, Mass. I have recommended Denise to a number of people when they have said they were in the market for a new car, especially a Toyota. Her professionalism, sense of humor and sense of understanding towards people who have found it difficult to finance and purchase a new Toyota in these hard financial times, makes Denise one of, if not your very best Toyota sales representative that you have. Hopefully, in three years when it is time for me to decide whether to lease another great Toyota, or purchase my current lease of my 2010 Toyota Venza, Denise will still be serving Balise Toyota customers the way she has for these past years. Even my son, who lives outside Pittsburgh, Pa., has bought two Toyotas for himself and his new family. He has said to me many times the reason he owns the two Toyotas, is because of the quality and excellent workmanship in all of the Toyota's we have owned over the past twenty years. More

Made a deal over the internet/phone, gave a deposit, waited a month for the truck to come in, drove an hour to sign the papers, let me test drive the truck, proceeded to tell me that they couldn't give waited a month for the truck to come in, drove an hour to sign the papers, let me test drive the truck, proceeded to tell me that they couldn't give me the price they agreed to. dishonest liars never intended to honor my deal and I wasted time and money. Really shady. More

I bought my fourth Yaris and I must say that Balise was by far the best experience I have had purchasing a car. No hasels, upfront, friendly service. It really was a great experience. I had started a de by far the best experience I have had purchasing a car. No hasels, upfront, friendly service. It really was a great experience. I had started a deal with Hartford Toyota and they left a bad taste in my mouth, and this would have been my third purchase with them. I stuck to my guns at Hartford and I actually bought a car with my more options at Balise because I was so comfortable there. The dealership is huge and very nice. When I went to purchase my car I got a tour of the facility. I was explained what I needed to do if I ever needed anything. Everyone was friendly from the minute you walk into the show room through time they give you your keys. They ran through all the options in my car and asked if I needed anything else. It was fantastic and I commend them for their professional fiendly service. More

This is our 5th Toyota purchase,1st from Balise,a Prius.My sons are attending college in Albany,N.Y.& the Rave 4 they were driving developed mechanical problems and had to be towed to Lia Toyota in A Prius.My sons are attending college in Albany,N.Y.& the Rave 4 they were driving developed mechanical problems and had to be towed to Lia Toyota in Albany.It being an old Rave w/many miles,the repairs came to more than the car was worth.We decided to purchase a new vehicle,however the salesmen at Lia never called back when he said he would.Trying to get in touch w/any one in there service department was very difficult.They either didnt answer the phone or put me on hold much longer than one should expect.Poor all around service. A search of the internet turned up several highly rated Toyota dealers.Balise was the only one to offer a fair price trade in for our Rave and said theyed even tow it to their dealership 80 miles away.The price we ended up paying was substantially discounted from the sticker w/the trade in value taken off that.They went through the entire Vehicle explaining all its functions twice.To top it off they drove the car to Albany were I was staying and registered and delivered the car to me.This was by far the best car buying experience I ever had.Balise staff was excellent.Received follow up calls to make sure there were no problems and I was completely satified.I live 280 miles from Balise,I plan on buying my next vehicle from them. More