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Balise Subaru of Hadley

Hadley, MA

4.8
3,379 Reviews
You are a member of our Subaru family At Steve Lewis Subaru you can expect to feel like part of the family. Our dealership is a family-owned, award-winning, one stop shop for your lifelong Subaru adventure. We love what we do because our main focus is making our customers happy. Subaru is a perfect fit for any lifestyle. At Steve Lewis Subaru, we are focused on building and maintaining relationships with our customers and fulfilling their wants and needs. We are different from other dealerships because we genuinely have your best interest in mind and won't put pressure on you - choosing a car is all about the experience, we agree! We put in the hard work so you don't have to Winning DealerRater's Dealer of the Year Award and/or Consumer Satisfaction Award every year since 2013 and now 2019, has us here at Steve Lewis Subaru looking forward to what the future holds for our dealership. Having held many events and charities over the years, we have raised over $250,000 for our local community. Approximately $125,000 of that went to our local schools. We would not be able to achieve this without our amazing customers! Quality staff and service We know how important it is to hire staff that shares our passion for Subaru and what that entails. Helping local businesses, caring about customers, promoting a happy and inviting work environment are all things you will learn to expect from our staff here at Steve Lewis Subaru. Check out our Staff page! We stand behind Subaru Subaru is a quality brand known for its award-winning vehicles. Subaru is doing many things to help the environment and promotes a healthy, happy, outdoor lifestyle. As people continue to realize the many benefits of choosing Subaru, Subaru continues to unveil new and exciting features, vehicles, technologies, and much more.
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315 Russell St

Hadley, MA

01035

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Showing 3,379 reviews

January 24, 2022

I felt that I left my car in good hands. The service was excellent, and I felt informed and engaged. More

by sberman0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
Jan 24, 2022 -

Balise Subaru of Hadley responded

We appreciate your business and our team looks forward to serving you again soon! Joe Clark General Manager

January 24, 2022

I could not be happier or more pleased with Mr. Zanetti. What an asset to the Steve Lewis Subaru organization. Mr. Zanetti responded to all my inquiries in a timely fashion either by text message, phone m More

by TLBM228
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Vincent Zanetti
Jan 24, 2022 -

Balise Subaru of Hadley responded

Thank you so much for your excellent review! We are so glad that Vincent Zanetti had the opportunity to work with you to make your experience with us a positive one. We hope you enjoy your new vehicle. please don't hesitate to reach out if you need anything else. Joe Clark General Manager

January 24, 2022

Major service was done properly and promptly and finished 1 hr. before estimated time for pick up More

by R.S.CARROLL
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Jan 24, 2022 -

Balise Subaru of Hadley responded

Thank you for choosing Steve Lewis Subaru, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Clark General Manager

January 20, 2022

During visit to buy (another) car for daughter - f irst Sales Rep I talked to was very rude. Did not buy from him. Business Dept. did not follow what I asked them to do. I wanted to pay cash for a remot More

by catcabey1212
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd Gerry, Michael Teixeira, Tyler Griswold, Ryan Spahl
Feb 06, 2022 -

Balise Subaru of Hadley responded

We're sorry that you didn't have a completely satisfying visit. Thank you for providing us with your contact information and someone from our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this. Joe Clark General Manager

January 20, 2022

Everyone was professional and polite. Service was excellent and done in timely manner. Great place to buy a car. More

by arlene218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Jan 20, 2022 -

Balise Subaru of Hadley responded

Thank you for your very kind review, Arlene. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

January 20, 2022

My experience with Steve Lewis Subaru's service department is consistently excellent. No problem with scheduling online, dropping my car off and picking it up. Super easy and convenient! More

by POLYSEMICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Jan 21, 2022 -

Balise Subaru of Hadley responded

Thanks for sharing your thoughts about your experience with Steve Lewis Subaru. We appreciate your business and hope to see you again soon! Joe Clark General Manager

January 19, 2022

Routine oil change without an appointment. As always, they were fast, efficient and thorough. All work completed in 45 minutes. My only issue was the high cost of replacing a license plate bulb and the More

by Alan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Jan 19, 2022 -

Balise Subaru of Hadley responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

January 18, 2022

Excellent service every time I go, however this time I had asked for the tire low warning light to be checked because my husband checked and filled the tires and the light stayed on. When I picked up the More

by hollyshobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
January 18, 2022

Hi I need an oil change on my wife’s car went in and they said they were booked up but they were trying to fit me in so I went in the waiting room and within 3/4 of an hour I was told the car was ready havin More

by TARDIFPAUL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Benny Cruz
Jan 19, 2022 -

Balise Subaru of Hadley responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

January 17, 2022

Excellent I bought all my cars there and recommended Subarus to many people in my neighborhood. Their service people in the sales departmenth More

by Jhansiavoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clark, David Hanks, Benny Cruz, Terra Hondrogen, Jason Bastia
Jan 18, 2022 -

Balise Subaru of Hadley responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

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