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Balise Subaru of Hadley

Hadley, MA

4.8
3,379 Reviews
You are a member of our Subaru family At Steve Lewis Subaru you can expect to feel like part of the family. Our dealership is a family-owned, award-winning, one stop shop for your lifelong Subaru adventure. We love what we do because our main focus is making our customers happy. Subaru is a perfect fit for any lifestyle. At Steve Lewis Subaru, we are focused on building and maintaining relationships with our customers and fulfilling their wants and needs. We are different from other dealerships because we genuinely have your best interest in mind and won't put pressure on you - choosing a car is all about the experience, we agree! We put in the hard work so you don't have to Winning DealerRater's Dealer of the Year Award and/or Consumer Satisfaction Award every year since 2013 and now 2019, has us here at Steve Lewis Subaru looking forward to what the future holds for our dealership. Having held many events and charities over the years, we have raised over $250,000 for our local community. Approximately $125,000 of that went to our local schools. We would not be able to achieve this without our amazing customers! Quality staff and service We know how important it is to hire staff that shares our passion for Subaru and what that entails. Helping local businesses, caring about customers, promoting a happy and inviting work environment are all things you will learn to expect from our staff here at Steve Lewis Subaru. Check out our Staff page! We stand behind Subaru Subaru is a quality brand known for its award-winning vehicles. Subaru is doing many things to help the environment and promotes a healthy, happy, outdoor lifestyle. As people continue to realize the many benefits of choosing Subaru, Subaru continues to unveil new and exciting features, vehicles, technologies, and much more.
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315 Russell St

Hadley, MA

01035

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Showing 3,379 reviews

February 20, 2022

Seth went above and beyond coming to my house to get paperwork signed to make the deal smooth. The service department was great and it was a easy enjoyable experience! I would recommend this dealership More

by jefroy24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clark, Ryan Spahl, Jack Walczak, Seth Bourdeau
Feb 20, 2022 -

Balise Subaru of Hadley responded

Thank you for taking the time to write this review. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Steve Lewis Subaru are glad to have you as a customer. Joe Clark General Manager

February 17, 2022

Subaru says to change transmission oil if the vehicle is used for towing. Steve Lewis Subaru would not change the transmission oil stating updated guidance from Subaru. 13000 miles after the warranty expir More

by JESSE_WEIGAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Clark, Ryan Spahl
Mar 06, 2022 -

Balise Subaru of Hadley responded

Jesse, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Clark General Manager

February 17, 2022

Fantastic service! I dealt with Brian Kane and he took a lot of time showing me every aspect of the Crosstrek, which was not a service I received at any other dealershi More

by mboucher2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kane
Feb 17, 2022 -

Balise Subaru of Hadley responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Brian or our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Joe Clark General Manager

February 17, 2022

We had a very nice experience with Rich and Dave, they made the car buying experience easy. More

by Mary1984
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Rich Grono
Feb 20, 2022 -

Balise Subaru of Hadley responded

Thank you, Mary! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Steve Lewis Subaru! Joe Clark General Manager

February 16, 2022

Excellent customer service Very helpful and accommodating to my needs I am extremely happy with Steve Lewis Subaru. More

by balicki,cheryl1879
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse - service department
Feb 16, 2022 -

Balise Subaru of Hadley responded

Thank you so much for your kind words, Cheryl, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

February 16, 2022

Staff was helpful, efficient and thorough during recent service appointment. As has been the case so many times in the past. More

by jimgam117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Feb 16, 2022 -

Balise Subaru of Hadley responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

February 16, 2022

The staff at Steve Lewis are always so friendly, knowledgeable, patient and helpful!! The time goes very quickly in the customer lounge which is always clean, has great selections at the snack & bev More

by Debra LaVoice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I wish I could remember their names. Super staff!!, Benny Cruz, Terra Hondrogen
Feb 16, 2022 -

Balise Subaru of Hadley responded

Thank you, Debra! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

February 16, 2022

Very easy place to negotiate and get a deal done. ..pretty straight forward and accommodating to the customer. Salesmen Rich Grono was excellent.. Best place in the area to purchase a Subaru, hands More

by SOURD40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Rich Grono
Feb 16, 2022 -

Balise Subaru of Hadley responded

We are very happy to hear that Rich and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

February 14, 2022

All work was done with addition of extra brake job that was discovered to be needed by the end of the work day and I was provided a great loaner to use. They even washed my car! More

by HEIDIJELDRES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J Szewczyk
Feb 15, 2022 -

Balise Subaru of Hadley responded

Heidi, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

February 12, 2022

Everyone at Steve Lewis was extraordinarily helpful through the buying process. I’ve never had such a pleasant experience at a dealership. They treated me with respect, listened to my likes and dislike More

by stalyba
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clark, Michael Teixeira, Vincent Zanetti
Feb 13, 2022 -

Balise Subaru of Hadley responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

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