Balise Subaru of Hadley

Helpful, easy to understand, timely, and generally the best service I've rec'd from a automotive retailer/service provider! best service I've rec'd from a automotive retailer/service provider! More

This was our first service visit at Steve Lewis and we had a wonderful experience! I would highly recommend them to anyone. had a wonderful experience! I would highly recommend them to anyone. More

We are a two-Subaru family, both purchased from and serviced by Steve Lewis Subaru. We have a consistently excellent experience. Most recently, we took our Outback for its 54K service. It was easy to a serviced by Steve Lewis Subaru. We have a consistently excellent experience. Most recently, we took our Outback for its 54K service. It was easy to arrange drop-off. Communication was excellent (by phone) after the service was completed. Pick-up was a breeze. Brandon is always friendly, helpful, and a delight to work with. We couldn't be happier with Steve Lewis Subaru's service team! More

Easy walked in to get change oil service, technician is very nice, he advised me to have major service soon. the total waiting time is reasonable. very nice, he advised me to have major service soon. the total waiting time is reasonable. More

The dealership was clean, orderly, and I was helped promptly. Each employee I spoke with was friendly and helpful. I especially appreciated that I was treated with respect, being a woman coming in by promptly. Each employee I spoke with was friendly and helpful. I especially appreciated that I was treated with respect, being a woman coming in by myself. Tyler was excellent to work with, and really went above and beyond in assisting me and demonstrated great patience in answering my many questions thoroughly and frankly. I certainly felt well taken care of throughout my whole experience, especially being new to the car buying process and without familiarity with new vehicles. Give that man a raise. David was also great to work with and was equally patient and helpful and took time to make sure I understood all my options. More

They were friendly and went above and beyond to be helpful. We had a great experience helpful. We had a great experience More

Always wonderful service and attention to my concerns. Everyone from sales and service department are polite, attentive and knowledgeable Everyone from sales and service department are polite, attentive and knowledgeable More

The people at Steve Lewis are efficient, kind, knowledgable, and caring. I wouldn't go anywhere else even if I sold my Subaru, which I won't. knowledgable, and caring. I wouldn't go anywhere else even if I sold my Subaru, which I won't. More

I have experienced the Love promise firsthand with a fantastic deal at Steve Lewis! I couldn't be happier in my new Crosstrek thanks to Joe Boucher and Joe Clark. I may never buy from another dealership fantastic deal at Steve Lewis! I couldn't be happier in my new Crosstrek thanks to Joe Boucher and Joe Clark. I may never buy from another dealership with great guys like them there. Thank you!! More

I called on Wednesday to see if I could go in at 4PM for an oil change. I was told that Thursday was a better day, as they are open later. I asked if I come in the next day, Thursday at 4PM, I wouldn't ha an oil change. I was told that Thursday was a better day, as they are open later. I asked if I come in the next day, Thursday at 4PM, I wouldn't have a problem. He reassured me that that would be fine. I said I would see him tomorrow. When I got there, the service person said they were closing early, so I couldn't have my oil changed. I explained that I called the day before, asked if the person who I spoke to knew they were closing early. I was told he should have known. I also traveled a half hour to get there. The service person spoke to someone in an office, and agreed that I could get the oil changed. He tried to irritate me by saying I would have a 1 & 1/2 hours wait. I said that was perfectly fine. I saw the mechanic bring my car to the lot. Shortly after I saw the counter person,with billing receipt in his hand, come around his counter. He stopped to talk to other counter person. They started throwing my key back and forth to each other. I waited a while, and said to my husband that I had enough, and I was going to get my receipt from him, and pay our bill. When I got home, I noticed that the receipt said that the engine filter needs attention. I called the next day to find out if that is a big job. I was told it was not a big job, and I wouldn't need an appointment. I could just stop by. I still wonder why if it is an easy fix, why wasn't I asked if I wanted it done while there or is that another way to try to harass me. I was not there any where near one and a half hours. More