Balise Subaru

This complaint is with the dealership's business practices. My daughter visited Balise Subaru Aug 21 and found a car she was interested after the salesperson, Josh, showed her a similar car and said practices. My daughter visited Balise Subaru Aug 21 and found a car she was interested after the salesperson, Josh, showed her a similar car and said someone who worked at the dealership had just traded one in like it. She was told she'd be called as soon as it was out of service. Interim calls found it still in service. I came in on Aug 26 to ask if I could see the car and was told it was still in service but had a deposit on it, so was no longer available. We were disappointed, but felt we had learned a lesson...if you want a car, put a deposit on it immediately. Josh showed me another Subaru in the same color as the previous car that he thought my daughter would like, and I agreed. He said he's send her the link that afternoon, which he did, and she loved it. I had told Josh I thought my daughter would like it, and to be sure nothing happened to this car, like last time, and to call me if there was any problem with holding it. I called the mext morning, Aug 27, and put a $500 deposit on the car. Josh wasn't in, but the woman said she was in charge and it was fine. I asked, and was told, that I didn't have to come in to sign any papers, that the deposit would hold it for her. They knew she would not come in for 1 1/2 weeks because she had just started college, but they agreed to hold it until she could see it in person and test drive it before filling out purchase papers. My daughter came home Sept 4 and called Balise. Josh told us to come in at 3 p.m. We came in at 3 and Josh was busy and handed us off to another saleperson, who proceded to give us the news that "her" car, which she had obsessed over for the past week, was not there because the owner of Balise, had come and picked up the car for his nephew who wanted it, and drove it back to Springfield. We were both incredulous and shocked. I spoke with Justin Overdeep, the Subaru manager, who verified that this is what happened, despite the owner knowing there was a deposit on the car. Justin tried to be helpful, but my daughter was not happy with other alternatives presented. We got our deposit back and there were no financial damages, but I think any dealer that treats his customers this way should be sanctioned and avoided. I did write letters to the owner, but I don't know if he ever saw them. We never got an apology from him. More

My wife and I were looking to trade in a car with significant equity towards a new Subaru. We had specific requirements in our vehicle and were looking at both the Outback and the Forester. We significant equity towards a new Subaru. We had specific requirements in our vehicle and were looking at both the Outback and the Forester. We originally stopped by the dealer to see a Forester that met our specifications as advertised on the website. Of course, once we arrived it had been "sold." We spoke with a young man, "Xavier", about a car meeting our specifications. For some reason, this also required our licenses and him knowing a significant amount of personal preferences to enter into the computer. We had agreed to talk with him later and schedule a test drive. Within a week we returned according to schedule to test drive an Outback and a Forester. While the Outback met our specifications, the Forester, understandably, did not. We went on a prolonged test drive, of which Xavier drove nearly 50% of, and made out qualitative assessment of both. My wife and I agreed that the Forester would meet our preferences best, and decided to move forward with purchasing one. The entire time, I had made it known to Xavier that we were in no particular hurry and could wait for a car to be brought into inventory that met our specifications. Xavier and his sales manager, the hackneyed "man behind the curtain" met to find us a car. Unfortunately, they also had a payoff document that my wife had brought that had our monthly payment. They used this to their advantage, and came back with a proposal. The plan was to swap vehicles with another dealer to meet our needs. To do this, we left them with a $500 deposit in the form of a check. The next day they were to contact the other dealer and make arrangements. As expected, they finally called us two days later with no car, and options. Also at this time, a new player, "Sheila" was in contact with us. We decided that we would continue to wait, and wanted our check returned. At this point we had found out it had been cashed. Yes, a deposit check for a non-existent deal based on conditions was cashed. However, Xavier wanted to explore options, and insisted that no Foresters matching our specification were coming in within the next two months. However, Sheila was able to find a unit matching our specifications coming in within the next six weeks. Also at the time Xavier insisted no other units existed in the New England area that met our requirements. However, with some casual searching, my wife found a unit meeting all specs (including color, which was a negotiable) at Planet Subaru. Additionally, Balise (using that information about our monthly payment) was $70 higher PER MONTH than Planet. Somehow, they had hidden $4200 dollars or so in their deal. Since I did not meet with the F&I person, I never had the chance to find this discrepancy. We are still receiving calls from Xavier trying to make a deal. Xavier will have no deal, and I don't think that he will ultimately learn from this. Furthermore, the Sales Manager over him has him doing the same tricks that car salesmen used 30 years ago, including keeping us in the dealer for an inordinate amount of time. All told, about 6 hours of our time was wasted with no deal being struck. I can only hope that, given the availability of information and ability to price cars online, that Balise abandons these tactics for a more modern sales approach. More

Worst experience I have had with a car dealership, and the craziest part- I didn't even by a car. I went there to just look at two cars I had noticed on their website- one was cheaper and older and the ot the craziest part- I didn't even by a car. I went there to just look at two cars I had noticed on their website- one was cheaper and older and the other little more expensive and much newer. Test drove the newer one, and spent to much time talking- about nonthing. Salesman talked more with my girlfriend than me. There for 3 hours, it was closing time so I said I had to go- was really thinking about the car but didn't know about my insurance or interest rate. The salesman said just put a $200 deposit down which will hold it to the weekend, if I didn't want it they would rip up the check. I called that weekend said the insurance is to high and destroy the check (and wanted a call back that it was destroyed)- that was left on their answering machine. I get a call back and was a left a message saying "come on in and we'll see what we can do about the insurance". ????? If that makes sense to anybody then go here to buy a car. Couple days later I see my check was cashed, I call to complain and they want to know when I am coming to complete the paperwork.The guys were processing a car without me even knowing a percentage rate. Long story short, about 23 days later from me calling and saying it was cashed with about 2-3 phone calls a week wondering where my check was I finally got it. They lost big time, I didn't want the original car but was going to go back and look at another one- horrible time with this dealership. More

I am giving this dealer a poor rating. The day of my sale when the sales person was showing me the features of the remote it chose not to work at first than it did,my sales person said it must be the ba sale when the sales person was showing me the features of the remote it chose not to work at first than it did,my sales person said it must be the batteries I didn't think much more about it until a few days later the car locked me out so off I went to replace the batteries which to my surprise had the wrong ones in it now had I been smart I would of had them replace the batteries the day of the sale but wait this gets better So new batteries were not the issue so the head sales manager told me to bring the car back so I did they would take care of it,a full day later he says they could not get the car to duplicate the issue well guess what the car just doesn't like me I guess because the next day the remote did the same thing. So I called again I was told to bring it back the following week were i would get a rental while this was being taken care of. I called the manufacturer of the vehicle to get more insight into this issue before the car went back to Balise to my surprise i also was told about a recall on a part for my vehicle by the manufacturer,now why was this not found by the so called multi point inspections Balise performs before selling a car it was not something that had just happened anyway the manufacturer agreed to correct the problem with the remote at there expense not Balise even though the vehicle had 37,000 miles so I call Balise to tell them this and firm up the time of drop off for the car. The day I am going to drop the car off I call the sales manager to make sure the rental is ready not only do I call the office but the cell no return calls till around 5pm that night at this point the discussion gets heated and the head sales person tells me this issue is not his problem. I refused the rental at this point because his actions disgusted me,took the car myself to the authorized dealer and had the issues resolved the first time. Wait still not done so my first oil change day comes and since i bought their extended package plan for the vehicle the oil changes are included the longest oil change in history enough time that my dog was done being groomed before the car was done with its oil change why you ask because they got the wrong oil filter.So this made me start thinking about my extended mechanical coverage I purchased and exactly what it covered so I call them about my questions three phone calls two to one person and one to another over a week later I am still waiting to hear back. I hope in reading this you stop and think making the sale is easy its after how issues are handled after the sales that count, working in sales myself reminded me of this fact and I never want to be in the same category as those individuals so i would like to say thanks you made me even better than before. More

This is my first automobile purchase from Balise Subaru,and after dealing with Justin Overdeep and his staff I wouldn't go anywhere else for my future purchases. My wife and I were looking to purcha Subaru,and after dealing with Justin Overdeep and his staff I wouldn't go anywhere else for my future purchases. My wife and I were looking to purchase a new SUV and weren't sure exactly what we were looking for. We had spent a few weeks visiting several other brand dealerships (Toyota and Honda) before finally visiting Balise Subaru. Many of the sales people we dealt with at other dealerships were not very knowledgeable about the vehicles they were selling and high pressure. Upon our first visit to Balise we were greeted by the friendly staff in the show room and they were all very professional .Sal Salvatore, our salesman took the time to show us why we should consider a Subaru, he is very knowledgeable and not at all pushy. I instantly liked the Forester after our test drive. The experience with Sal and Justin were so great that I decided to return and to purchase the Forester from them. I believe that when you purchase a vehicle, you are not only purchasing the vehicle, but the dealership support as well. I have had the Forester for a couple of months now and really like it. Everyone I had dealings with including Scott Brill (salesman) who assisted us when we picked up the forester, as well as Kathryn Gear (business manager) and Jerry Turner (parts manager) have been great. I am sure when it comes to maintaining our forester my experience with the service department will be just as good. I would HIGHLY recommend Balise Subaru to my friends & family you will be 100% satisfied with your vehicle and service! More

My husband and I had a great, stress-free experience dealing with Sal Salvatore at Balise Subaru! He did a great job explaining the vehicle and options available to us. The financial department was ac dealing with Sal Salvatore at Balise Subaru! He did a great job explaining the vehicle and options available to us. The financial department was accommodating. It was a pleasure to make such an important decision without pressure. Thanks! More

I initially went to this dealer, because I received coupons in the mail and it was closer to my home than Anchor Subaru. My 2004 Subaru Outback had some much needed fixing, but the mechanic found more coupons in the mail and it was closer to my home than Anchor Subaru. My 2004 Subaru Outback had some much needed fixing, but the mechanic found more serious problems. The Service Manager showed me the problems and explained what they were, along with explaining what it would cost to fix them. I greatly appreciated his time and experience. I decided to purchase a new Subaru Outback from them. I decided to go with this dealership because of their honestly, great prices, and friendly, knowledgable information. My car salesman, Tim, was awesome and truly honest with me. He answered all my questions professionally---even though some of my questions were probably dumb. He answered all of them without hesitation and never let on I was a little clueless on some things. His hardwork, honesty, and professionalism with me sold me the car. I would like to mention the Sales Manager was friendly, along with the financing woman who was sweet, informed, and ontop of all the paperwork which needed to be accomplished. I would highly recommend this dealership and their service department for all of your Subaru needs and concerns. I am a two time Subaru owner and love the vehicles I have purchased, more so with this new purchase, due to the pleasant trip I had at Balisle. More

The employees of Balise Subaru of Warwick were fantastic. Buying my car at Balise was a stress free experience. I went in looking for a car to make my long commute safe and comfortable and Balise was able Buying my car at Balise was a stress free experience. I went in looking for a car to make my long commute safe and comfortable and Balise was able to help me I would recommend Balise to anyone. Thank you Balise More

My visit to balise was the most welcoming experience i have ever had buying a car. The employee's were very helpful,answering all my questions, and they were able to find a car in my price range, that inc have ever had buying a car. The employee's were very helpful,answering all my questions, and they were able to find a car in my price range, that included all the options i was looking for in the car that i wanted. I would recommend this dealership to every one, and will continue buy cars from them in the future. More

I was in the market for a used vehicle. I came upon the ad for a used SUV on the Balise Subaru Warwick website and contacted them. From the start of my experience right through signing the loan documents ad for a used SUV on the Balise Subaru Warwick website and contacted them. From the start of my experience right through signing the loan documents anyone I had to work with a Balise were excellent. Highly recommend Balise Subaru in Warwick. More