Balise Subaru

I had a great car buying experience at Balise Subaru today. I had been looking for a quality used Kia Sorrento and found a nice one at Balise Subaru. The price was $2000 less than any other Sorrento I today. I had been looking for a quality used Kia Sorrento and found a nice one at Balise Subaru. The price was $2000 less than any other Sorrento I was looking at and it was in beautiful shape. I took a lengthy test drive and asked quite a few questions. My husband test drove the same SUV for me last week. Not once were we pressured to buy. I wasn't sure about financing and told them what I found through another lender. They said I could try to finance with them and if they could not match or beat it, I was free to finance elsewhere. They beat my rate and I had a smaller payment than I anticipated. I traded my car in for a fair value as well. Adam, the finance manager was so nice, friendly, and explained the paperwork efficiently. I started this conversation with Dan on-line and Joe helped me when I arrived for the test drive. Dan, Joe and Adam work together as a great team, and the owner Randy was kind enough to introduce himself and reassured me that if there were any issues with the truck, to give him a call. This SUV had many features that I had not used before, so Joe took his time explaining how to operate the vehicle. I would recommend this dealership to anyone! It was an easy, relaxed experience and from start to finish it took about 3 and 1/2 hours. I drove away in my new to me SUV and I couldn't be happier! More

For my first time buying a car, Dan and the team at Balise Subaru were incredibly helpful. They took the time to educate me on my options, so I could act on my preferences accordingly. They even helped Balise Subaru were incredibly helpful. They took the time to educate me on my options, so I could act on my preferences accordingly. They even helped me figure out the steps to transfer my out-of-state license, get insurance, and drive away with a clean, new 2014 Subaru Impreza. I was considering other cars (not just Subaru), but from the moment I test drove the Impreza, I knew it was right for me. Then their pricing made it the natural choice! Of course, I did my research beforehand and negotiated more favorable terms, all while the Balise team was rational, responsive, honest, and downright friendly. Highly recommended. More

This was the easiest, smoothest, honest, most pleasant car buying experience. Price negotiation was calm and easy. All the features of the car were explained and demonstrated thoroughly. I highly recom car buying experience. Price negotiation was calm and easy. All the features of the car were explained and demonstrated thoroughly. I highly recommend this dealership. More

ABSOLUTELY WE WOUD REFER THIS DEALERSHIP TO EVERYONE. Initially, we had a very negative experience with the former sales manager, regarding a recently purchased used RAV-4. We had a problem which should Initially, we had a very negative experience with the former sales manager, regarding a recently purchased used RAV-4. We had a problem which should have been covered under our 50/50 warranty, but he didn't want to hear it. We got the runaround, our calls were ignored, etc. Our salesman, Ed, tried to intervene, but was shot down. Randy replaced the former sales manager, and Ed told him about our situation. Randy called said he was going to do whatever he had to, "To put a smile back on my face." We were skeptical. We brought in our RAV-4 in and they lent us a Subaru. Living on a hill, we soon discovered that the famous Subaru all wheel drive was amazing in the snow. Couple of days later, Randy called to say the RAV-4 transmission was bad, and he offered to TAKE THE CAR BACK and refund our money!!!!! We were stunned speechless. We decided that customer service like that deserved our business, so we test drove a used Subaru Legacy they had for sale. We loved it. Terrific handling, comfort, style, and great mileage, it was the complete package. We negotiated a very fair price, and drove it home that night. This fall the lease is up on our other car, and we will go back to Ed and Randy. Balise Subaru is the most amazing dealership we have ever been to, and they have earned our loyalty. More

It was impressive to see all the sales personnel work together smoothly as a team, from assisting/training a new salesperson (Martin) to estimating value of our trade-in. Everything about pricing and tra together smoothly as a team, from assisting/training a new salesperson (Martin) to estimating value of our trade-in. Everything about pricing and trade-in value was clearly and openly explained. We never felt rushed or pushed into any decisions, including whether to buy extended warranty coverage. We love our new car because it handles so well, generally and in all winter road conditions. More

Joe was AWESOME!!!!!!! He took the time to explain everything about my new car. He was detailed, knowledgable and truthful about all the options in my car. The car was ready, clean and gassed up for m everything about my new car. He was detailed, knowledgable and truthful about all the options in my car. The car was ready, clean and gassed up for me when I arrived. More

We had a great experience at Balise Subaru. We visited at least 5 other dealerships before going there, and we were happy with our final choice. The space was comfortable, and the staff was friendly, helpful least 5 other dealerships before going there, and we were happy with our final choice. The space was comfortable, and the staff was friendly, helpful, fair and informative. More

Mr. Kruger was one of the most professional, courteous and friendly salesperson we have ever encountered. We would recommend him highly to anyone interested in purchasing a Subaru. We currently also own and friendly salesperson we have ever encountered. We would recommend him highly to anyone interested in purchasing a Subaru. We currently also own an Outback and are very pleased with the vehicle so we were very comfortable purchasing another one. More

I recently purchased a 2011 Subaru legacy from balise Subaru, and the experience was excellent! I had the pleasure of working with Dan Russo, he was extremely friendly helpful and professional. He helped Subaru, and the experience was excellent! I had the pleasure of working with Dan Russo, he was extremely friendly helpful and professional. He helped me find the right car for me and at the right price. I would recommend him and this company to anyone! To top it off Dan has the cutest baby boy Bradley that I was able to see pictures of!! :) More

Car shopping has come along way. It can be really painful sometimes, with the pressure some of the sales men and women are under (and the GMs). But I never felt the pressure, so that's what mattered painful sometimes, with the pressure some of the sales men and women are under (and the GMs). But I never felt the pressure, so that's what mattered. Nyles handled my phone calls and got me the information I needed when I called. Good service and information, and an appropriate amount of follow up/check-in calls. After about a month of looking around, I came down to see the car. It was Nyle's day off, but Joe Orefice was by the door when I got there. He stood up and handled everything, knowing full well this was not a big commission sale (used car, splitting the commission). He was very straight-forward, didn't talk my ear off about the car or try to up sell me. He read me right, and it was an easy sale once I was there. When I pushed on price, they went as far as they were comfortable, and it was a fair price, so they made the sale. When the wait was long to speak with the finance dept, he said no problem - go home (to Connecticut) and we'll deliver the car to you. It just does not get better than that. Real, old fashioned customer service, all for a non high ticket used car. You can bet I'll recommend Joe (and Nyles) to my friends in Rhode Island, and go out of my way to give them business. More