Balise Mazda

Well I do have to say as we all know that buying a car is just a headache. For the past few months I had been looking for a Mazda CX-7 used. I had been going back and forth with dealers through email and no just a headache. For the past few months I had been looking for a Mazda CX-7 used. I had been going back and forth with dealers through email and no one had what I wanted or even said that they could get what I wanted except for Balise Mazda. I was in touch with Ashley who was wonderful and down to earth and easy to talk with....no pressure from her. As we got to talking and I decided that I wanted to buy a new one since Balise Mazda had the best prices around. Ashley was the first one to tell me she could get what I wanted. So my husband and I made the trip out to west Springfield which was about a 45 min. ride to test drive a Mazda CX-7 and loved it. The next week we went back and picked up my Mazda. Ryan who took care of the financing was wonderful and easy to deal with also. I would highly recommend any one who is in the market for a new car to go see Ashley at Balise. Thank you Ashley and Ryan for making our buying a car experience enjoyable. I love my Mazda CX-7!!!! Chris & John More

I bought a car here at Balise in W. Springfield - All my experiences in dealing with Brenden and briefly with Ryan are all excellent. I would buy another car from them in a heart beat ! Thanks. vu. experiences in dealing with Brenden and briefly with Ryan are all excellent. I would buy another car from them in a heart beat ! Thanks. vu. More

We just bought our second Mazda from Brenden Fitzgerald (our fifth Balise purchase). Brenden is just great! He is knowledgable about all aspects of the vehicles, enthusiastic, and never pushy. If you want (our fifth Balise purchase). Brenden is just great! He is knowledgable about all aspects of the vehicles, enthusiastic, and never pushy. If you want to have a good car buying experience, go to Balise and buy a car from Brenden. More

After a long 8 hour day of scouring the car dealerships of western Massachusetts the final stop by chance happened to be balise Mazda. When I walked in I actually spoke to the general manager first and was of western Massachusetts the final stop by chance happened to be balise Mazda. When I walked in I actually spoke to the general manager first and was greeted respectfully. The salesperson, Ashely showed me the car I was interested in : a '09 Mazda 6 grand touring. Ashley was extremely knowledgeable and friendly about the car and was clearly very well trained. Much more than I can say about the other dealers on riverdale st. Out of all of the test drives it was the best because it wasn't just a loop up and down a road full of stop lights. I would highly recommend this dealer and the cars to anyone. I am extremely satisfied overall with my experience at balise Mazda More

I was visiting some relatives in Springfield and my car started to make some stranges noises and the check engine light came on. Balise Mazda was the closest Mazda dealer so I called them and they had me started to make some stranges noises and the check engine light came on. Balise Mazda was the closest Mazda dealer so I called them and they had me bring it right in. They spent about 30 minutes looking at it and said they would need to keep it longer to determin the problem. My car is just out of warranty, so I'm expecting a big bill. They offered to get me a loaner car and said they would call in a couple hours. About an hour later they called and said they had to order a part and it would be there the next day. John from the service department calls me around 11 and says its all set, pick it up. I asked how much it would be and be said no charge. He said that Balise was able to get the repair covered even though it was just out of warranty That was sure a great surprise. It's nice to see a dealer and car company do more than expected. More

These guys are liars and crooks! Buyers beware you do NOT want to do business with this dealer. We purchased 2 cars from Balise and have been loyal customers for 10+ years and after an accident they call NOT want to do business with this dealer. We purchased 2 cars from Balise and have been loyal customers for 10+ years and after an accident they called with a $210 estimate and then 2 hours later called with a $758 estimate. When we got upset that they had not checked out the car thoroughly the first time and things got heated (and admittedly we used some profanities) they refused to fix our car and told us it was unsafe to drive and that we should have it towed. Then when I filed a BBB complaint they were bold faced liars and said that we had refused to have the car serviced. These people put my family at risk in driving an unsafe car and then have the nerve to lie about. Do yourself a favor and stay far away from them. Buy from Modern Motors Mazda in Thomaston CT, I wish I had!! More

My experience was ok but I would not return for another car. While I went there because of the reviews on the web, the dealership did not live up to my expectations. Rich was great...friendly and extreme car. While I went there because of the reviews on the web, the dealership did not live up to my expectations. Rich was great...friendly and extremely helpful. Sonia, my salesperson was fine except that I don't think she is as knowledgeable as people claim. One thing I liked is that she wasn't pushy or pressured for a sale. That was good. But, she didn't know the answers to some of my questions right away. Didn't like dealing with Ryan Campbell, the finance person...talk about used car salesmen. I would not recommend this dealership. More

Knowledgeable and accommodating sales person without any form of pressure. Tolerant of our desire to test several models within the same series, Mazda 5. Price negotiation and trade-in discussion were brief form of pressure. Tolerant of our desire to test several models within the same series, Mazda 5. Price negotiation and trade-in discussion were brief and favorable. Financing was straight forward and clearly explained utilizing Mazda's current 0.9 rate. No pressure to purchase 'add on' protection, but all options were clearly described. We will return and gladly refer. More

I was always happy with the sevice department at Balise Mazda, so when i needed a second car I headed there. I met Brenden whose product knowledge was second to none. With the help of Rich the sales manage Mazda, so when i needed a second car I headed there. I met Brenden whose product knowledge was second to none. With the help of Rich the sales manager they put a nice deal together for me on a preowned mazda certified car. I am now happily driving it. I recommend the dealership to everyone who wants a no hassel buying experience !!!! More

Do not go to Balise Mazda and if for some reason you have to, do not work with Ashley. She will lie to you, whine at you, and, if you dare to ask for her to do some work (such as provide you with the paperwo to, do not work with Ashley. She will lie to you, whine at you, and, if you dare to ask for her to do some work (such as provide you with the paperwork on a car), claim that you are trying to get her in trouble with her boss. Due to her negligence and lies, Balise Mazda is refusing to return a $500 deposit on a car that was not purchased. I don't understand how this dealership has a single good review. More