Balise Mazda

Excellent Cutomer Service Great service department. Extremely knowledgeable and friendly staff. I was in and out of there within an hour. I highly recommend Balise Mazda Great service department. Extremely knowledgeable and friendly staff. I was in and out of there within an hour. I highly recommend Balise Mazda Service department. More

Terrible customer service, incompetent repair staff Dealership in not only is rude but they installed the wrong luggage rack and then proceeded to argue that they sold and installed the correct part des Dealership in not only is rude but they installed the wrong luggage rack and then proceeded to argue that they sold and installed the correct part despite admitting the part on the vehicle is not the part ordered. After speaking to them numerous times they continue to stall by needing to speak with a manager and then claiming the customer waited to long to address the issue when the customer has documentation that the dealership was stalling and refusing to fix the issue. Don't waste you time at this dealership unless you intend on visiting the Attorney General with your complaints. There are other dealerships for Mazda that are worth the drive. More

Service when needed We live in Pompani Beach, Florida. We were in Deerfieldm MA and our Mazda would not start. We got a battery jump and thought the battery was dead. We We live in Pompani Beach, Florida. We were in Deerfieldm MA and our Mazda would not start. We got a battery jump and thought the battery was dead. We drove to Springfield, MA and at 4:45 pm we pulled,into,service. I Told Bob Allen, a assistant service,manager, the problem and that we were,due at our daughter's that evening. Even though it was late and a Friday, he got,our car looked at. It turned out the battery was OK. I may have pushed the wrong button in the morning and drained the battery. But, Bob could have said It is too late, the service department closes at 5. But, he was very pleasant, made us feel he wanted to serve despite our Florida plates. If we ever live in the area, we would consider buying a car for this dealship. More

Great Dealership. Fast, friendly, and honest. I decided to go in for service at Balise Mazda to service my 2014 Mazda 3. The service manager was great. He was nice, gave me all the details I neede I decided to go in for service at Balise Mazda to service my 2014 Mazda 3. The service manager was great. He was nice, gave me all the details I needed, and didn't try to upsell me anything. They took care of me quickly and it was a great price for an synthetic oil change and tire rotation. Seriously the best service I have had in a long time. Quick fast, and to the point. I will for sure be going back again. More

Great Experience Last weekend my wife and I drove to the Mazda dealer, being a Honda family for the past 15 + years, we were just exploring our options. My wife wanted Last weekend my wife and I drove to the Mazda dealer, being a Honda family for the past 15 + years, we were just exploring our options. My wife wanted a 7 seat vehicle but felt the Pilot was just a little too big. So as we arrived we were met by a very pleasant young man by the name of Brian Michalski and he had his work cut out converting this Honda family. Brian was very knowledgeable and professional about the products he was selling. He showed us the different models available in what we were interested in. We finally settled on a new 2014 CX-9 that was in the showroom. He priced it out for us but we still needed to check out the Hondas. He wished us good luck and if he could help in the future let him know. Well, an hour later we were back and purchased the CX-9 from Brian. He was very patient with us in going through all the options in the car and told us to stop by any time if we had questions on anything. We also had a great experience with Brendan Fitzgerald, he was also very professional and made the financial process very easy. I would recommend Balise Mazda and Brian to friends and family. Thank you Brian and Brendan. Ed & Brenda More

Stellar customer service! I recently purchased a 2015 Mazda CX-5 and had a phenomenal sales rep, Chantilli. I traded in my Jeep and was very new to this process but she and Bre I recently purchased a 2015 Mazda CX-5 and had a phenomenal sales rep, Chantilli. I traded in my Jeep and was very new to this process but she and Brendan, the business manager, made the process seamless and easy. Chantilli's enthusiasm and friendliness made me feel very comfortable and made the somewhat nerve wracking process of purchasing a new car fun. Chantilli was very patient and gladly answered all of my questions, which reiterated that I was making the right decision. When it came time to deal with all of the paperwork, Brendan was very helpful and made the process simple and timely. I look forward to going back to the dealership because of the wonderful customer service I received. Thank you! More

Great experience I had a great experience at Balise Mazda. The sales rep. Alan Mack was very nice and super helpful. I would recommend the place to my family members. I had a great experience at Balise Mazda. The sales rep. Alan Mack was very nice and super helpful. I would recommend the place to my family members. Generally buying a new car can be stressful but not here. More

love my new mazda I recently purchased a 2011 Mazda 3, beautiful car exterior and interior. I visited a couple of dealers in the past week or two, but i must say the s I recently purchased a 2011 Mazda 3, beautiful car exterior and interior. I visited a couple of dealers in the past week or two, but i must say the service i received here was outstanding. my sales person Sara Rivera was not only patient with me, but also very knowledgeable and very professional. She made this experience very comfortable for me, she treated me like a real person with needs and not just a money sign. I would recommend this dealer ship to any one who is considering buying a new or used car. very humble service. More

5 star experience My husband and I are a car salesman's worst nightmare. Having backgrounds in mechanics and sales, as well as being experienced car buyers, we walk in, My husband and I are a car salesman's worst nightmare. Having backgrounds in mechanics and sales, as well as being experienced car buyers, we walk in, knowing what we want, know exactly how much we want for our trade with comps to show why, what rate we will take, and leave very little "wiggle room". Balise handled this situation perfectly, took everything we had into consideration, and made sure we left happy. It is one of the only times I have walked away paying a lower payment than anticipated, so if you are looking for a new car, I highly suggest going to see Balise Mazda More

Easy.. I'm on my 4th lease with Balise Mazda. I highly recommend Getting your car here.. The sales people are GREAT, not pushy.!! My favorite was Brendon, bu I'm on my 4th lease with Balise Mazda. I highly recommend Getting your car here.. The sales people are GREAT, not pushy.!! My favorite was Brendon, but he was promoted.. So now I deal with Brian, great guy, and VERY helpful.. And over all the cars speak for them selves.. More