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Balise Lexus

West Springfield, MA

4.9
278 Reviews

1385 Riverdale Street

West Springfield, MA

01089

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Showing 278 reviews

December 14, 2023

Excellent dealership, stellar service department. Always a pain free visit. My service advisor Dmitriy Gotlib always goes out of his way to provide the best experience possible. I’ll be back in 6 More

by recaros54
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Dmitriy Gotlib, Giovanna Bacchiocchi
December 12, 2023

I believe that good customer service is the most important feature that a dealer can offer to their customers. Balise Lexus continues to provide outstanding customer service each time i bring my veh More

by Rbatta
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Dmitriy Gotlib
December 05, 2023

I have been a customer of Balise Lexus for approximately twenty-five years. In all of my dealings with the dealership I have always found them to be professional and accommodating. In my opinion the sales a More

by DPSarnelli
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
GM Tim Cardillo, Service Consultant Joe Renzulli and the service team
November 30, 2023

Excellent service very clean Very courteous good dealership to do business with will repeat business as needed with confidence More

by Fullprofessor01
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Dimitri in service, Giovanna Bacchiocchi
November 17, 2023

Excellent customer service and auto service too! ! Always a great service at Lexus Balise service! More

by ann.klenakis
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Service Department employees
November 07, 2023

I was provided with information and video of my car while being serviced. When service was completed I was called and given the results. The whole process was so professional and complete. I am so confident More

by ejoywax
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
October 25, 2023

Excellence is the standard at Lexus. That’z only adjective that comes close to describing the service I always get there More

by stackski
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Chris , Giovanna Bacchiocchi
October 25, 2023

Went for service analysis of a problem. Always consistently great. Service representative outstanding, Mr.Joe Renzulli More

by Enb
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
October 24, 2023

Balise Lexus is the gold standard of service. Recently had a 40 mile checkup which was videotaped, shared with me and a sale on tires with a 2 year unlimited mile warranty! No one does it bette More

by lisaleary105
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Dimitriy
October 17, 2023

Joe Renzulli took my RX right in for headlight replacements and kept me informed of progress and is always kind,and informative. Joe is always quick to help with all my Auto needs. I will always b More

by Bdeluca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
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