Balise Kia - Service Center

Worst service experience ever. They held my car for 9 days and the receipts list 3 hrs of service. My airbag control module needed replacement, airbag light remained on. They fix They held my car for 9 days and the receipts list 3 hrs of service. My airbag control module needed replacement, airbag light remained on. They fixed that and the first page of my receipt now says "no lights returned". So why did I get a call from the service manager telling me they needed to do an electrical diagnostic cause the lights were still on after changing the ACM? Kia Customer Service had agreed to cover the ACM part which would have cost me over $800. So this guy proceeds to tell me something else is wrong cause the lights are still on, they need to search for the problem could cost me $300. He makes a big deal about the fact that we have after market heated seats that could be the problem?? I tell him to just disconnect them cause we dont use them. And I can't drive the car with the airbag lights on. I get a call a day later maybe longer & now they tell me it will cost over $700 to replace the occupant detection system module under the passenger seat because it shorted out from my aftermarket heated seats. According to the receipt it shorted out on the frame of the car when they pulled the wires. I'm left with no car still and it takes them 4 more days to change that module, which I think they shorted out when they went searching for something wrong with the heated seats that never caused a problem before. Balise Kia wouldn't answer calls and held off telling me my car was ready according to the dates on the receipt. The total bill I paid was about equal to the cost of the original replacement cost for the airbag control module that Kia corporation agreed to cover for free since I have numerous Kia cars and never had a complaint before. Balise Kia is untrustworthy because they got caught lying? There were no lights still on after the ACM was changed, thats reflected in the receipt, I should have gotten my car back without them searching for electrical problems that didn't exist until they shorted a part out and I had to pay for that in order to get my car back. Horrible! And they don't answer the phones yet the service dept is always quite empty when we used to go there. Now I know why. No one should go here to get their car serviced, Gary Rome Kia is only 15 mins away in Enfield Ct. Note: Corporate Kia Customer Service was who helped me get the car ACM changed for free because so many other Kia Niros have issues with their airbag control module. They listened to my complaints, opened a case about this service nightmare and recommended to get away from this Balise Kia service dept. WOW! Seems like they might be used to getting similar complaints. There are numerous other horrified customer reviews, makes you wonder who is writing some of those good reviews??? More

In a short summary, I purchased my car in august 2020 during a mait special (oil changes) they had for 3 years 60k miles. Went fine for first few times, had to remind them but they still eventually under during a mait special (oil changes) they had for 3 years 60k miles. Went fine for first few times, had to remind them but they still eventually understood and did not charge me, however I went for my last free oil change and I even mentioned BEFORE the oil change this was my last free one, they said nothing. Then when done, give me a $90 bill for changing my oil and they had zero record to show me anything different, service manager doesn’t care to even look up the ppwk and will tell you to pound sand, he told me “I better figure it out” service managers have zero concern about promises. Do not purchase a car there or make sure you keep every document with promises and get anything in writing and save. No accountability or care that they could have told me that prior to the oil change. This isn’t the first bad encounter with them either. Learned a lesson and just trying to warn others. More

Excellent service, especially from Ralph (service advisor) and Hector (auto technician) always updated me on the progress done on my car. Professionally handled the case with the extended warranty co advisor) and Hector (auto technician) always updated me on the progress done on my car. Professionally handled the case with the extended warranty company. Definitely recommend Balise Kia. More

I was in town visiting a friend. My headlight's bulb went out the night before. The next morning I had to leave the state for the rest of my travels. I stopped into Balise and explained to Sara I was went out the night before. The next morning I had to leave the state for the rest of my travels. I stopped into Balise and explained to Sara I was in a hurry and if they could at all be quick with the light bulb change, I'd be ever so grateful. Guess what? I was ever so grateful because they had me IN & OUT (per my request) fassssssssssssster than I could sit down and start to read a magazine in the lounge area. Now that's what I call service!! Sara and I had a nice friendly chat about the area where she offered touristy ideas for my next trip when I was paying the bill. Overall, the price was right, the service was fast and friendly. You can't get better than that. I recommend Balise for your car's repairs. More