Balise Hyundai of Fairfield

New car and service said they waould be out 3 weeks ago and still have not taken care of my new G80 and still have not taken care of my new G80 More

A dealership of nothing but men - it shows in their treatment of me as a new, female, young, cash buyer. While the Sales Consultant I dealt with was helpful, the General Sales Manager (specifically Den treatment of me as a new, female, young, cash buyer. While the Sales Consultant I dealt with was helpful, the General Sales Manager (specifically Dennis Carrillo) left much to be desired. Having recently moved back to the US, I test drove the Tuscon Limited at Balise Hyundai and was keen to find / buy it. That's when the circus started. 1. Witholding the truth - Despite knowing what car I wanted, they didn't inform me of the various ways I could find it / have it transferred to their dealership. Instead they told me that the car I wanted wasn't overly available and I would struggle to find it. That was lie number 1. I found the exact car specs either in transit or on the lot at 4+ dealerships nearby. 2. 'Negotiable Fees' they claim aren't negotiable - for ex. 'Paint & Fabric' and 'Car Doc' fee. While every dealership has some sort of 'admin' fee, this dealership tacks on a whopping $688 'doc fee' and will claim the $998 'paint and fabric' fee is mandatory totaling $1,686. On their own paperwork and by law - note, these fees ARE negotiable. 3. PO #s Made Up - once I'd landed on the car I wanted to buy and it was in the lot, I visited again to talk #s. The SC provided me with a PO (worked up by the GSM) which was beyond sloppy and with #'s that didn't add up... and not just once but several times. So a 2nd, 3rd, and 4th PO were produced. The below changed every time: - a State reg. (should be flat) fee for the state I am registering the car in started off at $220 - and changed to $257, $260 and with the final PO a bizarre $668.15. Proving you just can't believe the BS numbers they give you, ever. - Sales Tax is a flat % per state / county calculated against all but the state reg. fee. So it didn't make sense that when the $988 'P&F' fee was removed from my final PO reducing the overall cost, that sales tax INCREASED by some $300. Another clear ex. of their funny business and # fiddling. Overall, it became clear that the GSM provided shady PO’s deliberately to buy themselves time over the weekend, where they thought they might be able to sell the car I wanted for $$$ by the end of Oct. I was at my wits end - completely upset by this process. I gave them a final # I would consider - no more game playing. But they didn't stop there. The GSM now said they'd consider my offer if I agreed to finance with them at their ridiculously high interest rate vs. my banks 2.25% which they could never match. I of course refused. So predictably, on Oct. 31st (with the car still sat in their lot on Sunday evening Oct. 30th) - what do you know? I receive a message from the SC direct saying the GSM will now accept my final offer (no financing). So the saga continued. After having being told for 1 week+ that they would accept a Wire Transfer and could take a deposit to ensure the deal went through by EOM to meet their #s, in speaking to the GSM Dennis that Monday AM when they accepted my deal (at 9 AM) - he told me "he would not honor the deal unless the total funds were in his account that day" and why? "Because he didn't want to." He claimed it was Balise policy... but that was another lie according to the GM. So in discovering my banks WT request could take up to 2 days, I proceeded to take the day off work to drive to Groton, CT (where my military bank has a branch) to collect a cashiers check. Only to find out that same afternoon from James McMahon (GM) that the deposit / WT would have sufficed. Following a strong word with James (who claimed to have agreed to my final offer 3 days earlier on Sat. / well before their month end), I've come to the conclusion that the entire situation was a ruse between the GM and GSM, deliberately playing good and bad cop. These people are the reason car salesman have the slimy, scheming, reputation they do. And if I hadn't liked my SC / wanted that exact car, in mint condition just 15 mins. from my home as much as I did - I would have done everything to finalize the deal with their partner dealership for that same car, just to spite them. More

This is a dishonest dealership. I purchased a used Toyota from them with ~80,000 miles. It seemed fine and they had replaced two tires. The sales manager promised me a 1500mi/30 d I purchased a used Toyota from them with ~80,000 miles. It seemed fine and they had replaced two tires. The sales manager promised me a 1500mi/30 day warranty, which they did not include in the paperwork and I had to call them on it to get it. It's the standard state warranty, and on the back is a detailed list off all the potential issues, and they said, "That's what's covered." Turns out, that's not true. Those things are only covered IF they pose an immediate safety issues making the car non-road-worthy. Then I took it to a Toyota dealer to have it checked out and have any repairs addressed under that warranty. Here are the problems it had: Control arm bushings are cracking; struts are rusted and weak; radiator leak; exhaust pipe leaks; engine, cabin and HVAC filters all show rodent issues - both feces and being chewed on; brake pads & rotors needed to be replaced and calipers needed to be cleaned/serviced; right front window didn't roll down, a tail light was out, rearview mirror was discolored/obscured vision. Spark plugs are overdue for being replaced based on age. Plus there is other routine maintenance which was not done. They agreed to do the brakes/rotors, rear view mirror and tail light. Those are the inexpensive repairs and required by law under the warranty as safety issues. It took the car being in their shop for 3 WEEKS to get these things done. They refused to address the other issues, and it will come to about $4000 (on a $10,000 car.) Thus, they misrepresented the warranty and didn't cover what they said they would. They should never have sold the car in this condition. It's ridiculous. They gave me a run around and hassle over everything. I will NEVER go to any Belise dealership again. Do NOT trust them. They will lie through their teeth. More

Drew was pleasant, personable and effective. The car was as described and available as promised. A very smooth transaction. They even registered it same day. Highly recommended! The car was as described and available as promised. A very smooth transaction. They even registered it same day. Highly recommended! More

Dante made this process so easy. Found the car I wanted and the next day it was ready. Found the car I wanted and the next day it was ready. More

This worst dealership ever! ! Do not go there to buy a used car or any car for that matter. Not only was the car not inspected prior to the purchase; instead, they gave us a th ! Do not go there to buy a used car or any car for that matter. Not only was the car not inspected prior to the purchase; instead, they gave us a the car that needed a ton of work after the sale was completed!! We are now going to the Consumer Affairs Agency in Connecticut for next steps and getting an attorney who specializes in these issues. Chris is the worse pre-owned sales manager ever and did not want to know anything regarding the problem. We were never even offered an express warranty as stated in The CT Law for used vehicles. They took full advantage and didn't care. I tell you all, do not go to this dealership as they are terrible and the service manager said that they knew about the problem and did nothing about it. The car was from a previous owner who serviced this car at this dealership. Rotten to the core. Stay Away!! More

Great dealership. I highly recommend. They help me get into my jeep with me having a bad credit score into my jeep with me having a bad credit score More

We expressed interest in a Honda CR-V and scheduled an We expressed interest in a Honda CR-V and scheduled an appointment to see it. They confirmed, then the next day they asked us to push out the appoint We expressed interest in a Honda CR-V and scheduled an appointment to see it. They confirmed, then the next day they asked us to push out the appointment several days so they could service the car. On the day of the appointment, they informed us they had just sold the car to someone else. Very poor form on the part of the dealer. Can’t hold to their commitments. Won’t be going back. More

The service was excellent. The personnel was courteous and respectful to the needs of the customer. and respectful to the needs of the customer. More

My experience at Balise Hyundai was anything but acceptable. If I could give negative stars I would! I dropped my car off to the shop in early June with a knocking in the engine and was told it s acceptable. If I could give negative stars I would! I dropped my car off to the shop in early June with a knocking in the engine and was told it should be repaired in two weeks. The shop was horrible at speaking with my case manager from Hyundai providing them the information that they needed to cover my repair. Once the repair was finally approved, I was unable to get any information from Omar (my service advisor) regarding my car. I was lied to about my parts being ordered and in the shop and continuously was being pushed out weeks at a time. Omar was unresponsive to my calls or texts and I had to go directly to the service manager, Jose, for any information about my repair. Even then it was hard to get anyone on the phone and the only way to get information about my car was to take personal time off and go there in person. Almost four and a half months later they finally had my car up on the lift in early October to find out that all of the parts for my car were not ordered and pushed me out another two weeks…. It was nearly impossible to have a straight answer from Omar or Jose as to when I would have my car back and operable. When I did receive my car, I was told that the battery I purchased two years ago was faulty and had to be replaced. I was not given the option to exchange the battery that was still under warranty and when I requested that battery back they provide me with a battery that was not for my car! Not to mention that the “new” one was from December 2020 and already a more than a year into its warranty! Upon driving my car off of the lot in the rain, my wipers flew off of the car, my tail lights, blinkers and running lights were all blown out and my ac was not working to de-fog my windshield. This ship down right lied about doing a full inspection on a car that was claimed to be “road ready” The service and treatment of loyal customers was completely inappropriate and I would never recommend Balise Hyundai, let alone a Hyundai service team, to anyone! I do NOT recommend this shop or even purchasing a Hyundai based on the way I was treated. More