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Balise Honda of West Warwick
West Warwick, RI
674 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 674 reviews
October 26, 2011
Joe was great to work with. He helped me during the process and he continued to help with some little things after the sale. It was a quick and painless proces.... They were also great with my littl process and he continued to help with some little things after the sale. It was a quick and painless proces.... They were also great with my little boy! More
by creeder
Employees Worked With
Joe Bev, Joe Bevilacqua
October 03, 2011
I first ordered my new honda civic on 7 Sept, after my accord was total in an accident. When i approached the salesman Bob, I explained my situation informing him i was in a renter and needed a car ASAP. accord was total in an accident. When i approached the salesman Bob, I explained my situation informing him i was in a renter and needed a car ASAP..He informed me that there were 2 available (I drive a manual), gave me the color choice i had availabe, i picked one and was promided delivery by 9/14..The 14th came and went..no phone call. I finally called him, asking where my car my be..at that time i was promised a car 0n 9/21. again date came and went with no phone call. Went into the dealer my self on 9/23, spoke with the manager, very appologetic, again promising to look into it, That night i recieved a call from bob..staing he was sorry, and he had found a vechicle locally and would by here by no later than monday, again monday comes..no call..went to the dealer,,quess what NO CAR!! They promtly refunded by deposit and provided my with info on a dealer in Mass.. I had my new car within the week with the other dealer.. this is not my 1st Honda..actually its my 5th and have dealt with majestic in the past. But will not in the future More
by Michelle Nombrano-Burke
Employees Worked With
Bob flamino
September 26, 2011
Great, great experience at Majestic and particulary with Joe Bevilacqua. I wasn't sure about purchase vs lease; the manager spoke with me dirtly and at length (as well as Joe B) about the pros and cons. Joe Bevilacqua. I wasn't sure about purchase vs lease; the manager spoke with me dirtly and at length (as well as Joe B) about the pros and cons. Purchased a 2011 Honda CRV and I love it! The price was phenomenal, the professionalism and great customer service has renewed my faith in car dealerships. Thank you, Joe, well done - one happy, satisfied customer on all accounts. More
by Pamela W
Employees Worked With
Joe Bevilacqua, Joe Bevilacqua
September 21, 2011
I found that Richard Brown was knowledgable, courteous, and very attentive to my needs and affordability. He took the time to go over everything with me and answer all of my questions no matter how many and very attentive to my needs and affordability. He took the time to go over everything with me and answer all of my questions no matter how many times I asked the same quetion. With leasing a new vehicle he put me at ease and I would recommend all to contact Mr. Richard Brown with either buying or leasing a vehicle. Mr. Brown contacted me after I received my CRV and said if I had any questions or concerns to call him or just stop in and he would be there for me. I felt that he truly was committed to be there for me should I need him. This is the first dealership where I have had a salesman contact me at home to see how I was doing with the vehicle and to offer any assistance should I need any. I felt like I was part of his family. Caring about peoples needs should come first especially with this economy and the value of a dollar. I would certainly go back to Majestic Honda and look up Mr. Richard Brown. He has sold me to be a repeat customer. I have three children and will take them to see Mr. Brown when they are in need of a new vehicle and you never know when that might be. Sooner rather than later. Sincerely Suzanne Laprad More
by 1958sml
Employees Worked With
Richard Brown, Richard Brown
August 15, 2011
I love my 2011 red Civic, which I bought in November 2010! I can't believe my luck in Majestic Honda! The Sales & Service Departments are top-knotch! From the time we walked in the door to purchase t 2010! I can't believe my luck in Majestic Honda! The Sales & Service Departments are top-knotch! From the time we walked in the door to purchase the car, to the oil changes in the service department, I am treated with nothing but respect and kindness! They have always treated me as if I were a brand new customer, but now they know my name. The service department has taken such good care of me with rides to/from work and a newly washed and vacuumed car! If you are in the market for a new (or used) Honda, you would never be displeased with them! Please always consider them when choosing a dealer. I don't believe you will be disappointed!!! I love them! More
by MyToyRI
Employees Worked With
Mike Girard; Ashley (service); Fred (service)
August 12, 2011
Service was courteous , prompt, efficient, attentive and knowledgable.They found a car quickly and gave us the best price of all dealers we visited. Get -ready waas quick; the car was perfect knowledgable.They found a car quickly and gave us the best price of all dealers we visited. Get -ready waas quick; the car was perfect More
by Martin_Feldman
Employees Worked With
2
May 09, 2011
I just made my first purchased from this dealership of a used Honda Pilot. John, the salesperson, was responsive but limited in his ability to help by the manager for the following: Given that it was a us used Honda Pilot. John, the salesperson, was responsive but limited in his ability to help by the manager for the following: Given that it was a used vehicle I asked for a touch paint pen when picking up the car (a $5-$10 item--Benny's had aftermarket pens on sale for less than $5). Also, it took 18 days to process my registration (and I had to call 3 times about it). When picking up my registration, I showed John (salesperson) the worn and stained front floor mats and a broken seat cover on the third row seating. I also found a baby rattle that slipped between the third row seating. He opined that he did not notice the mats or the broken seatback cover when we looked at the car before purchase. I understand that this is a used vehicle but even he said that this should not be in a certified car. John checked with the detail crew and informed me that the crew forman said they do the best they can. John also said that he would check with his manager. My thought is that if these minor items were overlooked, how about the major ones? Seeing how upset I was, John gave me a touch up pen and said he would call about the other items. I have not heard from him as yet. I told John that it seemed that the dealership and this manager was less interested in establishing a long term customer relationship with a first-time customer and more interested in the quick sale. It's how the small things are handled that count as an indication of customer commitment and quality of work and even more so when purchasing a pre-owned vehicle. I am now very hesitant to bring my vehicle back for any type of service work or to purchase another vehicle from them (I plan on puchasing two more vehicles within the next 2 years). More
by rap1188
Employees Worked With
John
April 21, 2011
Buying a car is always nerve-racking, right? That's what I thought. But it really wasn't when I bought my new Honda Fit from Majestic Honda. The entire experience was surprisingly and refreshingly pleasan I thought. But it really wasn't when I bought my new Honda Fit from Majestic Honda. The entire experience was surprisingly and refreshingly pleasant. I requested an internet quote first - the response was quick, within hours. I then called to set up an appointment. My phone call was also returned very promptly. I set up an appointment to meet with Michelle for the next morning. When we walked in, Michelle met up with us within a few short minutes. From there, it was smooth sailing. No hassle conversation about what we were looking for, viewing the available vehicles, going through the features of the car, then a test drive. It was really that easy. Once we knew that we wanted the Fit, Michelle worked with Mike, the Sales Manager, on our trade in and Fit purchase. I geared up for a long wait for all of the paperwork to go through, but the process was pretty speedy. Mike walked us through the paperwork and information about the car's maintenance, etc. Then, just like that, we were handed the keys and walked to my new Honda Fit! I was excited to be in my new car, relieved that it was a pleasant experience, and surprised at the short amount of time it all took. I had a great experience at Majestic...they've been around for a long time for a reason! More
by melgc
Employees Worked With
Michelle and Mike Girard
March 23, 2011
This is the fourth car I've bought from this dealship...for three of those vehicles I've worked directly with Mike and Michelle Girad. In all cases they are responsive and provide the informatio dealship...for three of those vehicles I've worked directly with Mike and Michelle Girad. In all cases they are responsive and provide the information I've requested; and, in addition, clarify any questions I've had about different configurations. What I don't get, and don't want, is a lot of "come in...lets talk"...sales pitches. This is particularly important to me when trying to weigh options in a timely fashion. More
by correllkp
Employees Worked With
Michelle Girad, Mike Girad
March 23, 2011
Michelle and her husband Mike went out of thier way to make my car buying experience as hassle free as possible. There was no haggling, they simply gave me the best price hands down. This was at a time make my car buying experience as hassle free as possible. There was no haggling, they simply gave me the best price hands down. This was at a time when I had no choice but to buy a car, as my last one had just blown it's motor. There are some sales people that would have tried to take advantage of that situation, but quite the opposite from Mike and Michelle. The price was significantly lower, and they even picked me up at home to arrange pickup. Quite a feat when I live in the middle of nowhere! I have been pleasantly pleased with the experience so far and look forward to going back to the dealership to see how customer service is in regards to maintenance and repairs. More
by bordercollieshep
Employees Worked With
Michelle Girard
