Balise Honda of West Warwick

Very Good Experience! James was easy to work with.. I ended up being a high maintenance customer and he didn't seem bothered by that at all!.. He was very helpful and easy James was easy to work with.. I ended up being a high maintenance customer and he didn't seem bothered by that at all!.. He was very helpful and easy to talk to More

Best experience from start to finish!!!! My husband and I purchased a 2012 Honda Civic LX today and I must say that the staff there is incredible, especially Dave Fontaine. He worked hard to My husband and I purchased a 2012 Honda Civic LX today and I must say that the staff there is incredible, especially Dave Fontaine. He worked hard to find a great car within our budget. He was respectful and courteous. From our first meeting almost 2 weeks ago he listened to what we needed, wanted and could afford and he found us the perfect car!!!!! I could not be happier! Me and my husband are just so pleased with the professionalism and attention to detail. Definitely would recommend Balise Honda of West Warwick and would recoomend you see Dave Fontaine! Great experience. Extraordinary team including management, sales and finance! More

Poor customer service When purchasing a car, they suck up to you. But, if there is a problem after purchase try getting them to respond and good luck!! Keyless entry was When purchasing a car, they suck up to you. But, if there is a problem after purchase try getting them to respond and good luck!! Keyless entry was never explained to me upon purchase. Only keyless ignition was explained. It is tough to break old habits and. because I thought I needed my keys in my hand to get in into the car and lock up, I have left my keys in the car several times. First, my keys were inadvertently locked in my car by my husband's second set of keys because he did not realize I had left them in there. They had told me it is impossible to lock keys in the car. My husband was gone and I had to go to work so I called them in a panic to ask if there was anything I could do. I left five separate messages all day long and nobody returned my call . Secondly, I again left my keys in my car and unfortunately they were stolen. I had to have more keys made and reprogrammed. Called sales person to ask about options and he told me that to have them reprogrammed it would be hundreds and hundreds of dollars. He told me that all they could do was get me a set of duplicate keys. Wrong on both counts. I went to herb chambers in Seekonk and had two keys made and reprogrammed for $237 . Again, even though some of these mishaps were my fault because I was not familiar with/used to the workings of keyless entry, both days that I tried calling I left several messages and nobody bothered to call me back. I will never buy a car there again . More

Poor Customer Service I purchased a brand new Honda Civic last month and was pleased at first with this dealership, however after having the car for a couple weeks now I ha I purchased a brand new Honda Civic last month and was pleased at first with this dealership, however after having the car for a couple weeks now I have noticed some flaws that they refuse to even look at or fix. First off the brake rotors are already rusted from them leaving the car out all winter long. Also I have noticed on the highway the car has a vibration in the steering wheel and is not centered when going down a straight road. After calling them on this their response was that it was normal wear and tear and that I could have hit a pothole (which I did not) and they would charge me for them to look at it ($75)!! And to top it off after emailing them again they no longer respond to my messages. Great customer service you have here... If I get another Honda in the future it will be with Metro not Balise. More

Large selection, willing to deal, professional/knowledgeable James was very open to explaining the differences between the ex and exl. I stated what I wanted in the car and he was very knowledgeable about the t James was very open to explaining the differences between the ex and exl. I stated what I wanted in the car and he was very knowledgeable about the trim of the vehicle and above and beyond, also knew which vehicle on the lot had the options I wanted. He spent alot of time with us and worked with the manager with ease for the final price. I was very impressed with the dealership and James Smashe. I love honda. I just traded in my 2004 Honda which gave me wonderful reliability through 12 years and I know my new 2015 Accord will serve me just as well. More

Very Happy With My New Honda Accord! Sarah Avery was super! She listened to me and what I wanted and found the perfect deal for me quickly. The quality of the car I purchased is more tha Sarah Avery was super! She listened to me and what I wanted and found the perfect deal for me quickly. The quality of the car I purchased is more than I expected. My entire experience was excellent and I recommend this dealership to anyone looking to buy a car. Look up Sarah Avery because she is honest and listens to what you need not what she wants to sell you. Thank you Sarah! More

Professional, knowledgeable, amiable easy to deal with. Because of above. Find this web site awkward to deal with. Sales person not on list! Put down payment today with delivery in future. What more c Because of above. Find this web site awkward to deal with. Sales person not on list! Put down payment today with delivery in future. What more can I say????? More

Excellant customer service We were interested in purchasing a 2015 CR-V. Jim was able to answer any questions we had and gave us a thorough explanation of the SUV. We were there We were interested in purchasing a 2015 CR-V. Jim was able to answer any questions we had and gave us a thorough explanation of the SUV. We were there for a while but in the end decided to purchase the CR-V from Majestic because we were comfortable with the last price we were eventually quoted plus the added bonus that this dealer had just received an SUV in the color we wanted. Jim very efficiently took care of the details needed to complete the purchase and we were able to pick it up the next day with the assurance if we had any questions we were not to hesitate to call him. We would definitely recommend Jim to others. More

Excellent Customer Service by Sales Consultant This was our 2nd vehicle purchased from this location. This weekend we purchased a used car from David Fontaine - great attitude, professional, helpf This was our 2nd vehicle purchased from this location. This weekend we purchased a used car from David Fontaine - great attitude, professional, helpful, and courteous. Will recommend him to others as a great contact for buying a car. More

Awesome! Our Sales Consultant, Dave Fontaine, was the best! We found the car we wanted on their website, took it for a test drive and absolutely loved the car Our Sales Consultant, Dave Fontaine, was the best! We found the car we wanted on their website, took it for a test drive and absolutely loved the car. Dave took excellent care of making sure we had everything we needed and we were able to pick up the car the very next day. No time at all to get it registered. I would definitely visit Balise Honda of West Warwick for our next vehicle purchase! Thanks again Dave. From the Subaru People! More