Majestic Honda - Service Center

Flippant service manager So when you buy a brand new car and the Emissions System Problem light goes on at 5000 miles, it’s pretty upsetting to have the service manager say “I So when you buy a brand new car and the Emissions System Problem light goes on at 5000 miles, it’s pretty upsetting to have the service manager say “It could be any one of four thousand things “ - Then in your response that it’s a brand new car! His response “anything can go wrong “. REALLY?? Is this Honda’s new slogan? No loaners, no apology,no empathy and the check engine light is still on!!!!i I have to take another day out of work when the part comes in😣 More

Majestic does it again! With no service appointment, they installed my recently purchased Honda accessory immediately! Freindly service!! This dealership has shown nothing bu With no service appointment, they installed my recently purchased Honda accessory immediately! Freindly service!! This dealership has shown nothing but professional & courtesy since my lease inception! Kudos Majestic! More

Poor Mechanic Service I wanted to rate them lower but the service dept and the parts dept employees did everything they could to occomodate us. The mechanic who worked on I wanted to rate them lower but the service dept and the parts dept employees did everything they could to occomodate us. The mechanic who worked on our car quoted a long list of items that needed to be done. One of the items was the ac didnt work according to him. But it was on hot and works fine. Had to replace valves due to error while doing time chain. Couldnt even put a oil change sticker on the windshield. Then after completing everything on the original list he tried again to get more work done by saying more things are bad. Got car back with an empty tank barely making it to the gas station. Very poor mechanical service.. very good customer service from behind the counter. More

so very disappointed all around ~ sales AND service I bought the 2015 accord last fall. The salesman never called to see if everything was ok. We just had our 1st service (an oil change) and to check I bought the 2015 accord last fall. The salesman never called to see if everything was ok. We just had our 1st service (an oil change) and to check out a couple of "noises" . We made a 9am appointment. The department was not busy at all. An hour later I checked on the car. It was sitting out in the parking lot. The mechanic was on to the next car. The guy told me that he would come get me. Nearly 1/2 hour later he finally came. My observation is that the 2 people at the service desk were chatting it up and tappity - tapping on the computer while I was waiting and my car was just sitting there. I wish I could have seen the computer screen, I swear that they were playing "Candy Crush" LOL ANYWAY, I will contrast this to the Hyundai Service that I got with my previous new vehicle. Prompt, polite service (15 min oil chng) fluids filled and a paper mat on the floor to protect it. Then an e-mail follow -up. We are pretty sure that we'll go back to Hyundai the next time. Over all the Honda is a disappointment. More

Service Experience I've been here numerous times ever since buying a used car here in 2003. Both of my Civics get serviced here and all my experiences here have been top I've been here numerous times ever since buying a used car here in 2003. Both of my Civics get serviced here and all my experiences here have been top-notch. Sabrina Bernardo, Service Advisor in particular has been most pleasant and helpful whenever I've been there. Also while waiting yesterday for the car to be repaired, I was able to check out 3 SUVs/Crossovers on the floor without any sales pressure . . . that is greatly appreciated. More

excellent service department The most important thing to look for when buying a new car is the service department. They are the ones you will have to deal with while you own the c The most important thing to look for when buying a new car is the service department. They are the ones you will have to deal with while you own the car. Their service will depend how you enjoy owning the vehicle More

Accident My Honda CRV was hit by someone who went through a red light. I had purchased it at Majestic Honda, I brought it there to have it fixed. There was a My Honda CRV was hit by someone who went through a red light. I had purchased it at Majestic Honda, I brought it there to have it fixed. There was a slight delay in getting parts, I was informed immediately. Everyone, from the service people at Majestic North who faciilitated the repair, to the collision repair center at Majestic in West Warwick, was polite, courteous and knowledgeable. More

I have 2 civics. Service always been prompt and on time, Fair prices also. Recently had spare keys a rear bumper applique applied. Only one minor problem. A few bubbles have surfaced under clear applique. Fair prices also. Recently had spare keys a rear bumper applique applied. Only one minor problem. A few bubbles have surfaced under clear applique. This must be a very difficult item to install. Over all have had VG service. More

I attempted to purchase $402.04 worth of parts from Majestic Honda and received an email THREE (3) days later explaining that I would have to pay an additional $65 for shipping, due to irregular shape Majestic Honda and received an email THREE (3) days later explaining that I would have to pay an additional $65 for shipping, due to irregular shape of freight. I called this morning to get an explanation of why the website calculated (or miscalculated) a shipping fee and then wanted to add $65. It seemed to me to be a flaw in the system, which would be their problem, not mine. The rude employee who took my call explained that if I would have read the website, I would have seen that the shipping may vary on certain products. I explained that I did read it, and that it said specific shipping would be calculated upon checkout. The rude employee then told me again, that if I would have read the website...The website that the company runs was wrong, I paid the amount that the software calculated. I was willing to pay the difference for the shipping until I was treated like a moron from the rude employee. I will now make it a point to let everyone I know in real life and through social media my horrible experience I had with this company to try and save them the hassle. After doing some shopping around, the price was high and the customer service is non-existent. Good luck with that company model!! Now I will be monitoring my account to make sure the funds are replaced. More