
Balise Honda
West Springfield, MA
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Great customer service, awesome saleswoman. I was on the search for a suv since my Honda accord was beginning to get small for my growing family. I needed a vehicle with more cargo space. I had I was on the search for a suv since my Honda accord was beginning to get small for my growing family. I needed a vehicle with more cargo space. I had left my info on Balise Honda site, and within 5 minutes I was contacted by Lizandra Lozada. I visited Balise Honda in W.SPFLD that same day. Lizandra and the Banking manager Shane Bhatty treated me with respect and heard my needs and did a great job. Lizandra helped me in purchasing a Honda crv that my family and I will enjoy for years to come. Thank you lizandra and Balise Honda. More
Great experience I've been a customer for 3 years and everything that has to be done to my van gets done here never had a bad experience Chris from service is great al I've been a customer for 3 years and everything that has to be done to my van gets done here never had a bad experience Chris from service is great also Arsen from sales dept. More
Inspection and oil service I have been leasing cars from this dealership for over 12 years. They go above and beyond expectations. They are always friendly and quick to answer I have been leasing cars from this dealership for over 12 years. They go above and beyond expectations. They are always friendly and quick to answer all questions. More
Staff and service are always the best! I have always used Chris George as an adviser over the years. Always the best in knowledge as well as a great person to have just car chats. I have always used Chris George as an adviser over the years. Always the best in knowledge as well as a great person to have just car chats. More
excellent I decided to go to balise honda to buy my first car. this was the best choice because i clould find what i was looking for. they have an excellent sa I decided to go to balise honda to buy my first car. this was the best choice because i clould find what i was looking for. they have an excellent sales staff, they make you feel like at home, but if you are thinking to buy a car please ask for Lizandra Lozada, she is a nice person who will help you a lot like she did with me. i am more than grateful with her, because she really worked with me, she didn't care that she was on her day off she just still helping me to get my car. Thanks a lot Lizandra. More
Oil Change Had a scheduled appointment, took 1.5+hrs for a standard oil/rotate tires. Neither service advisers could determine cost. Looked at previous invoice Had a scheduled appointment, took 1.5+hrs for a standard oil/rotate tires. Neither service advisers could determine cost. Looked at previous invoice and the labor went from 5.00 to 17.95, yet the price of oil and filter was still the same price. Looks like we will be trying a different Honda dealership for our next service experience. More
Consistently terrific! Been coming to Balise for many years and it's always been a very good experience. I only get my vehicles serviced at Balise. Fair pricing! And the b Been coming to Balise for many years and it's always been a very good experience. I only get my vehicles serviced at Balise. Fair pricing! And the best in personnel. Thanks. More
Above and Beyond! Even though I was just past my warranty, when AAA left me stranded, Balise came to my rescue, jumped my car and took it in to replace the battery, an Even though I was just past my warranty, when AAA left me stranded, Balise came to my rescue, jumped my car and took it in to replace the battery, and came to get me at work when I was ready to get it. All for free! More
Outstanding People I just had the best car dealership experience that I've ever had. I went in there yesterday 1/13/15 and told them my whole story about my car that I h I just had the best car dealership experience that I've ever had. I went in there yesterday 1/13/15 and told them my whole story about my car that I had just bought. I was running into problem after problem, and I still don't know what is wrong with it. But I can tell you its something.... I told my previous dealer I was going to look around for other cars but where could I. He said Balise Chevy and Honda. So I looked both places up, I liked one car from Chevy and about 3 from Honda so I chose to come to Honda. I wanted to check out a 2006 Chevy Equinox at first, and the first thing I noticed was the check engine light, and that was the same problem with my 2011 Kia Sportage that I just purchased. Little to say, my poor Kia that I loved so much, is very sick and needs to be fixed. So anyways, I test drove the Equinox I liked it other then it had over 68,000 miles on it and the check engine light came on. Alex, the car dealer I worked with said to me, I think we should try you in a CRV and so I said absolutely lets try it. He looked into it, the General Manager Larry came over and talked to me and asked me what I was looking for and other questions. I explained my story, it was going on about 11 days since I bought my car and haven't had it other then for a few days, but at this point I was just overwhelmed and tired. These guys worked their butts off and gave me anything they could to make me feel better and to help me out. They gave It all they had. I ended up taking home a 2012 CR-V Honda best car I have thought of purchasing. It has 66,000 miles on it and is in great condition. I live on a hill so now I will be the only one able to make it up the hill with a AWD vehicle. It has amazing features which include a back up camera(my favorite, takes time to get used to), Heated Front Leather Seats, Bluetooth right on your steering wheel, a Moonroof which I never have had before and always wanted, XM Radio, and so much space! Its amazing and I wouldn't trade it back for anything. They helped me out so much while I was going through just about a mental break down. So I just want to take the time to share with others and to say thank you so much everyone at Balise Honda. You guys are all awesome!! I had my car all done and ready for me by 3:30 today 1/14/15. I couldn't ask for better customer service! :) More
Professional Service I have purchase about 6 cars from Balise over the years and I have had them all serviced by Balise. You may pay a little more but they are honest and I have purchase about 6 cars from Balise over the years and I have had them all serviced by Balise. You may pay a little more but they are honest and I know I can count on them to do the work right. To date I have no complaints. More