Back

Balise Honda

West Springfield, MA

3.9
180 Reviews

400 Riverdale Street

West Springfield, MA

01089

Directions

By Type

Showing 180 reviews

March 10, 2025

Balise’s strategy is simple and familiar: deny the problem, delay action, and defend themselves instead of their customers. They do not stand behind their cars and will do everything possible to avoid More

by Meg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Service department
March 03, 2025

Horrible customer service waited 3 1/2 hour for an appointment that was supposed to take 1 1/2 hours.. Second service appointment quoted wait time was 1 1/2 hours, waited almost 3.. Will not be patro More

by alphadog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Doe
February 24, 2025

If you are shopping for a deal, this dealership, no matter what the Flagship is, might be the right fit. If you're shopping for service, look elsewhere. We purchased three vehicles last year from 3 Bal More

by bobm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tony Bunn, Derek Metras
February 21, 2025

If you are looking for a new car, don’t hesitate to go see Alban Ibrahimi at Balise Honda. He was great to work with. Respectful and patient are the words that come to mind from my experience buying a new More

by TRACYM100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alban Ibrahimi
December 12, 2024

Bob Doe was extremely helpful and took care of every detail efficiently. In no time I was out the door and picked up the new HRV the next morning. Very happy customer. Catherine Madrid. More

by Catherine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Doe
October 24, 2024

Just got a new car with Alban Ibrahimi he was amazing he made the process easy and was very honest and helpful thank you so much for your help! More

by Shaylapitts697
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alban
October 12, 2024

Great experience with trading in my car and buying a new one with the whole team including Robert Doe. More

by Mere
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bunn, Derek Metras, Bobby Doe, Giovanna Bacchiocchi
September 30, 2024

I'm so thankful DW was my sales person! He took the time to answer all my questions and was very professional More

by Hailee
Recommend Dealer
Yes
Employees Worked With
Derek Williamson
July 14, 2024

I just got a car and worked with Arsen Javadian and he rocked! I was super bummed about needing a new car, but he made the process less stressful and it felt like he actually was trying to do right by me. More

by Mblapointe
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Arsen Javadian
March 21, 2024

DW, made my purchase quick and easy. He made sure I was completely comfortable with my new vehicle before leaving. More

by Gary
Recommend Dealer
Yes
Employees Worked With
Derek Williamson
1
...