Balise Ford - Service Center

Each time I entered the service department, I was greeted with the utmost courtesy and respect in the most friendly way possible. Every effort was made to evaluate my problem and offer a solution. A.J. Ha with the utmost courtesy and respect in the most friendly way possible. Every effort was made to evaluate my problem and offer a solution. A.J. Hapenny did his utmost to find the best possible solution. He researched to make sure that my service could be completed under my service warranty. (I had totally forgotten about it) In addition, the service department found another warranty problem, and promptly fixed all issues to my complete satisfaction. I highly recommend Balise Ford of Hyannis for their exceptional customer service and expert repair work. More

a great responsivness to handling my car needs and timely service date. a great web site for me to book and change my service dates service date. a great web site for me to book and change my service dates More

the work to be done was explained and after no details were left out on the job done-with a follow up and part order to come-time was excellent being less than an hour-outstanding were left out on the job done-with a follow up and part order to come-time was excellent being less than an hour-outstanding More

Quick Lane for 15K service was as name implies---QUICK ....and also inexpensive. Coffee great also. I sat and watched the service and caught up with my daily e-mails. Good service does exist! ....and also inexpensive. Coffee great also. I sat and watched the service and caught up with my daily e-mails. Good service does exist! More

I would avoid using this Ford dealership for service! I would avoid using this Ford dealership for service! The Balise Ford dealership in Hyannis wanted to charge me nearly $400 just for diagnostic se I would avoid using this Ford dealership for service! The Balise Ford dealership in Hyannis wanted to charge me nearly $400 just for diagnostic services for two service messages and a related symptom. Colonial Ford in Plymouth did the diagnostics and the repair (ABS sensor ring) a few days later for $250. The Hyannis dealership estimated more than six hours for the job. The Plymouth dealership did the job so fast I also had them to other routine service work and I was out of there in three hours. After going to the Hyannis Ford dealership three times -- and never getting service due to time delays -- this was the final straw. It is infuriating to deal with people who do not respect your time ... and treat you as a open checkbook. More

Run, don't just walk away from this dealership! I have a 2005 Ford Freestar van that went into the dealership with less than 38,000 1 owner miles. They diagnosed a transmission problem. Due to the have a 2005 Ford Freestar van that went into the dealership with less than 38,000 1 owner miles. They diagnosed a transmission problem. Due to the Ford extended warranty they had to keep trying to repair than replace as it would be the cheaper way to go for Ford Extended Warranty. They had to remove and replace the transmission 9 times in attempts to repair. When nothing worked a Ford certified rebuilt transmission was installed. They had the van for over 2 full months. Less than 7,000 miles later the transmission was doing the same thing. Back it goes to Balise. I called Ford Corporate Executive office and they got involved. My 71 year old Mother and I were sitting in General Manager, Mark Caliri's office when he said to both us of "the good news is we found NO WATER in the transmission which would void the 3 year warranty so this transmission replacement will be FULLY COVERED! Just a few days later, Karen Jones from Ford Executive Office called and asked what I wanted to do for repairs saying the there was water found in the transmission from a leak in the radiator that voids the warranty and I would be responsible for the entire repair of over $5,000.00. Ms. Jones did a conference call with myself and General Manager Mark Caliri. During this phone call Mr. Caliri lied and told Ms. Jones that he never said that and that the conversation never occurred. Ms. Jones said that under the circumstances that Ford would cover 50% of the repair. Mr. Caliri told me to call him when Ms. Jones and I were finished talking. Ms. Jones said to call him as the dealership in good faith was most likely going to absorb part of the expense as well. I called Mr. Caliri and the first thing he said was, "well I guess we both failed to tell the truth on that phone call", to which I told him that I was honest and he was the only one that failed to tell the truth. At no time did Balise ever offer to do anything in this situation. Ms. Jones felt bad due to the way I was treated and upped Ford's offer to cover 55% of the repair. I feel that with the transmission being removed and replaced so many times that it weakened or broke the line that runs from the radiator to the transmission and that it is 100% Balise's fault for this huge out of pocket expense to me. Then 5,000 later something is wrong, possibly related? Back to Balise. This time it is the sensor to the anti lock braking system that is bad and needs to be replaced, it had visible damage. Another $2,000.00 repair with less than 45,000 miles on the vehicle. The part was going to take several days to come in. I prepaid for the part and picked up the vehicle. When the part was in they called and said it would be a 4 hour repair. Took the vehicle back and got a ride home from their shuttle. 3 days later on a 4 hour repair I was calling trying to get my vehicle back. No one would answer their phones. I then called the main number and was talking to the operator, she was trying to locate someone. She could most likely tell I was upset and stressed and had a very flip monotone sound that just kept saying "nope they are not at their desk either". I then said "well I will call corporate, I bet they will find someone at their desk immediately". With that, she laugh at me out loud over the phone! Knowing I had Ms. Jones's phone number at corporate I said to the operator "you don't know who you are f#$*ing with" and hung up. An hour later Mr Caliri called me and was obviously upset, he told me I am never to swear at one of their employees, I told him that she laugh and was being rude. He kept trying to antagonize me on the phone. I stayed polite and kept saying that I understand. He got so upset he told me that Chatham Ford is closer to my home than Balise and for me to take my vehicle their from now on. I said OK. He then got irate and said you are not welcome here anymore, you are not allowed in this dealership ever again, we don't want you or your business, stay away, we do not want you on our property, he then hung up. Not that I would ever go back there before the phone call, but the vehicle still is not fixed correctly due to their poor service. I also asked the dealership owner, Mike Balise to call me by phone as I would like to discuss the matter with him, and for him not to have Mr. Caliri call as he is a pathological liar. That was about 6 months ago and I have never heard from Mr. Balise. That is how much Balise cares about their customers. More

As a general rule, I never take a vehicle to a dealer for repair, but when my husband's truck broke down nearby, we were forced to have it towed to Balise. They certainly confirmed all my negative opinions a repair, but when my husband's truck broke down nearby, we were forced to have it towed to Balise. They certainly confirmed all my negative opinions about dealership service! They didn't return our calls for two days, so my husband finally had to go in himself to demand to know what was going on. After almost $1,000 worth of repairs, we took our truck home and had trouble starting it multiple times. We brought it back and they said they'd run a free diagnostic. Again, no return call for almost two days. When my husband went to pick it up again, they tried to charge him over $100 for the fix, even though they never called to tell us what was wrong or confirm we wanted them to do the work. I can't believe how horrible this experience was and we will never return. More

Balise Ford has consistently provided excellent service for our Ford vehicles which include a Freestar and an Escape. Previously we serviced our Windstar there. We are from Pennsylvania and use Balise for for our Ford vehicles which include a Freestar and an Escape. Previously we serviced our Windstar there. We are from Pennsylvania and use Balise for all service and repairs whenever needed while we are in Falmouth. They have consistently provided repairs and service as promised and courtesy shuttle or facilitated a rental as needed. Service personnel such as Tom and the quality work of the mechanics has given us the confidence that it is worth the ride from Falmouth to get the work done at Balise in Hayannis. More

Came in for a last minute oil change I needed for my boss' vehicle and they were able to fit me in without an appointment. Even though it is a Ford Dealership, they had no problems working on my boss' L boss' vehicle and they were able to fit me in without an appointment. Even though it is a Ford Dealership, they had no problems working on my boss' Lexus SUV. After driving it to to Boston from the Cape the next day, I realized it needed an alignment as it would wobble and veer to the left when over 50 MPH. I used the mobile website and was able to book an appointment with a couple clicks. They got me right in the next day and even gave me a shuttle to the mall. After 30 minutes I got a call to let me know a rotate and balance was recommended as the tires were wearing in the front. I think it took 1.5 hr total and they had me in and out! Can't say thanks enough. Will be back for more service here. Great location and prices! More