Balise Ford - Service Center

EXCELLANT SERVICE, QUALITY and COST PRESENTLY OWN 4 VEHICLES AND EVERYONE OF THEM GETS SERVICED AND REPAIRED AT BALISE FORD. HAD MANY YEARS OF EXPERIENCE WITH DEALER SERVICE DEPTS IN 3 PRESENTLY OWN 4 VEHICLES AND EVERYONE OF THEM GETS SERVICED AND REPAIRED AT BALISE FORD. HAD MANY YEARS OF EXPERIENCE WITH DEALER SERVICE DEPTS IN 3 STATES AND FELT THAT POOR SERVICE AND HIGH COST WAS THE NORM BUT NOT AT BALISE. IF YOU WANT COMPLETE SATISFACTION THEN THEY ARE THE ONLY ONES TO CHOSE. START WITH TOM OR BRIAN IN BOTH THEIR SERVICE DEPTS. I WILL EASILY BUY MY NEXT VEHICLE FROM THEM. More

If you can avoid Belise Ford like the plague! I live on the cape and needed to buy a new car. I also spent thousands of dollars to get the extended warranty. The Service Dept. is the WORSE!!! Took I live on the cape and needed to buy a new car. I also spent thousands of dollars to get the extended warranty. The Service Dept. is the WORSE!!! Took my Ford Escape for Basic service. Three days later I got the car back. I will never buy anything from them again. Oh yeah, I was told they use a place to bury bad reviews so I hope someone sees this. More

Very pleased with the service! Ms Harris did an outstanding job. Her communication with me during the entire process was great! She is a real asset to the service team. The dealers Ms Harris did an outstanding job. Her communication with me during the entire process was great! She is a real asset to the service team. The dealership is clean, organized and very professional. Mark M More

Excellent Serice Department Personnel I would like to share my story of how Ballise Ford in Hyannis, Massachusetts went above and beyond the call of duty. My brother-in-law and I rented a I would like to share my story of how Ballise Ford in Hyannis, Massachusetts went above and beyond the call of duty. My brother-in-law and I rented a Ford Edge from Budget Rental in Cleveland. We were going on vacation to Cape Cod. After driving him to pick up the car from Budget, I followed him and noticed that the front head light was out. It was about 10 hours to Hyannis, so we decided to check the car out when we got to our destination. We took the car in the next morning to Ballise Ford in Hyannis. Obviously, we had no appointment. Jim in the service department greeted us and signed us in for service. They were booked solid and he said without an appointment, it could take several hours. We said we were on vacation and was there any way he could expedite things. He then asked his boss Mike to come and explain how they would do their best to accommodate us. We saw the car being examined about 1/2 hour later. In a little over an hour we were told the car was ready. Without question, I think the Ballise Ford dealership in Hyannis is the best customer-orientated car dealership I have been associated with. And I am 78 years old. Thank you once again for outstanding service. More

I cannot praise the service enough! Last week, a day after a blizzard shut down most of Cape Cod, I needed emergency work done on my Mercury Mariner hybrid. Jim Blandino at the desk an Last week, a day after a blizzard shut down most of Cape Cod, I needed emergency work done on my Mercury Mariner hybrid. Jim Blandino at the desk and the mechanic found the problem and in less than 2 hours I was on the road for a 600 mile round trip to NYC. A week later I kept my scheduled appointment for oil change and 88,000 mile check-up. Jim called me to say my brakes were in need of repair and it would take about an hour and a half to complete to work. In less than an hour Jim called to say the work was done and he was filling in a rebate form that Ford had a available during this particular time period. So pleased have I been with their service, that I replaced my 2000 Nissan Maxima with a 2014 Ford Focus From sales to service, Balise personnel are polite, knowledgeable, prompt and honest. More

Outstanding service visit Visited the dealership November 7, 2014 after hearing a noise coming from the rear end of my 2013 Mustang .I spoke with Jim Blandino who understood m Visited the dealership November 7, 2014 after hearing a noise coming from the rear end of my 2013 Mustang .I spoke with Jim Blandino who understood my concerns and assured me the problem would be taken care of. In a very short time I was on my way. This is the way a dealership should treat its customers..... 5 stars all the way............A very pleasant experience. More

Maintenance work at Balise Ford Very efficient work, very well explained, all done in a timely manner. Everyone there was friendly and helpful, the price was reasonable and I will r Very efficient work, very well explained, all done in a timely manner. Everyone there was friendly and helpful, the price was reasonable and I will return for further work when necessary. More

Fantastic service I received yesterday (05/23/2014, 8:30am). I would like to THANK YOU SO MUCH THOMAS MCCARTHY and ROBERTO ORTIZ. I received a fantastic service from you yesterday morning, in Balise Ford (Hyan I would like to THANK YOU SO MUCH THOMAS MCCARTHY and ROBERTO ORTIZ. I received a fantastic service from you yesterday morning, in Balise Ford (Hyannis). You both did a great job and always I am super happy when I go to FORD looking for helping to fix my car and I am sure you are there for me. You are a wonderful TEAM WORK. Congratulations and THANK YOU SO MUCH AGAIN. Maria Maxim More

Debbie Although I had brought my car in for just service and had a flyer to go look at Hyundai. I really couldn't leave the Ford/Mercury family. I often br Although I had brought my car in for just service and had a flyer to go look at Hyundai. I really couldn't leave the Ford/Mercury family. I often browse the lot while waiting for my car too be finished at Balisse Ford in Hyannis, where they have always done an excellent and honest job for me. I spoke with Caleb who was very helpful and understanding about my concerns in purchasing a car, we've had SUV's for the last 8+ years both my husband and son are over 6 feet tall. I wanted to improve my gas mileage and lower my payment. We managed to accommodate all 3, I now have a used mercury milan with low mileage, a certified pre-owned giving me piece of mind with lots of extras too. My only wish is that if you call me to reschedule my appointment to close the deal to an earlier time than I requested please be ready not have me wait over an hour for you. More

Quick Lane Visit Don MacCormick consistently strives to not only anticipate but also exceed all customer needs. He is knowledgeable and a pleasure to do business with, Don MacCormick consistently strives to not only anticipate but also exceed all customer needs. He is knowledgeable and a pleasure to do business with, His technician Tom Baker excels at his work and is well trained with an excellent ability to communicate at the consumer level. All Balise Quick Lane departments should be managed and trained like the Hyannis location. What a pleasure to do business with ! More