Balise Ford

Hello. In February of this year, I bought a 2023 Ford Maverick from Balise Ford in Hyannis. I did have a good experience buying the truck although there cou In February of this year, I bought a 2023 Ford Maverick from Balise Ford in Hyannis. I did have a good experience buying the truck although there could have been a bit more explanation of the various aspects of the purchase agreement. But all in all, I was happy with the experience. However, I was told by two employees that I was entitled to 2 free oil changes. I went there today for the first oil change. It was quite time consuming. My usual garage does an oil change in about 15 minutes, this took an hour and a half. But they did warn me in advance, so that’s fair I guess. Thing that did bother me was after they did the oil change, I found out it was not free. It cost me $90! They said it was because technically my truck was used - it was a loaner. It had 6000 miles on it when I bought it (I knew they said it was ‘used’.) However, they never told me it was a loaner. I probably would have still bought it but I would have liked to know that. And I didn’t know I wouldn’t get the free oil changes because of that. I did hand them $23,000 in cash and financed the rest when I bought it. In other words, I handed them a lot of money. Would it have killed them to give me the free oil change, especially after their employees promised me? Anyway, I guess misunderstandings happen but I would advise other customers to double check if they are offered something for ‘free’. By the way, the guy who handled my transaction today did well in explaining why it was not free, but nothing was done to try to rectify the situation. That’s why I said the communication was poor. More

I had a very positive experience with the entire team at Balise and was happy to have bought our new car from them. I would recommend to others Balise and was happy to have bought our new car from them. I would recommend to others More

I was impressed with how I was treated as a new customer at every level of the buying process. The entire staff involved in my transaction were courteous, accommodating and professional. I will say that I at every level of the buying process. The entire staff involved in my transaction were courteous, accommodating and professional. I will say that I have never had such a positive expierence in my previous purchases with other dealerships. I would certainly buy from Balaise again. More

Great experience at the dealership. Very thorough and personable. Very happy with my truck purchase and Kayden made it super easy Communication was perfect and quick response with a Very thorough and personable. Very happy with my truck purchase and Kayden made it super easy Communication was perfect and quick response with any of my questions or needs. Two thumbs up More

The employees attitude and knowledge is really great. They went out of their way to make sure that everything was perfect. They went out of their way to make sure that everything was perfect. More

Great to work with ! Made very easy to get deal done . Very nice personable staff Made very easy to get deal done . Very nice personable staff More

I had a few questions. My answers were quickly answered. Thanks for the fast replies! My answers were quickly answered. Thanks for the fast replies! More

Great customer service wasn’t able to go look at the car so they brought it to me so they brought it to me More

Best dealership around. Susan Murphy is the best sales person. I will always go there Susan Murphy is the best sales person. I will always go there More

Love Belise Ford. My wife and I have bought seven vehicles from this dealership. Susan M is the best salesperson My wife and I have bought seven vehicles from this dealership. Susan M is the best salesperson More