Balise Ford | Page 23

As a general rule, I never take a vehicle to a dealer for repair, but when my husband's truck broke down nearby, we were forced to have it towed to Balise. They certainly confirmed all my negative opinions a repair, but when my husband's truck broke down nearby, we were forced to have it towed to Balise. They certainly confirmed all my negative opinions about dealership service! They didn't return our calls for two days, so my husband finally had to go in himself to demand to know what was going on. After almost $1,000 worth of repairs, we took our truck home and had trouble starting it multiple times. We brought it back and they said they'd run a free diagnostic. Again, no return call for almost two days. When my husband went to pick it up again, they tried to charge him over $100 for the fix, even though they never called to tell us what was wrong or confirm we wanted them to do the work. I can't believe how horrible this experience was and we will never return. More

I'm writing this review because I literally wasted 3-days visiting the dealer and about $1600 taking 2 vacation days. I also drove 2-hours roundtrip (with kids). The first time we visited, we could not figur visiting the dealer and about $1600 taking 2 vacation days. I also drove 2-hours roundtrip (with kids). The first time we visited, we could not figure out how to get into the dealership. It's under contruction and there was not an entrance sign (they have since hung up a vinyl sign). Upon entering, it felt like ghost town. My wife and kids stood up while I talked with the salesman. Finally, "I" walked them to the waiting area - where an employee was sitting watching football with the lights out. They never offered to turn the tv for 2-young kids and it felt like we were intruding. The next visit, I was told my credit was borderline bad. The third visit, I discovered what appeared to be something wrong with the vehicle (or according to them "normal") but far from it in my opinion. I was told that was all they could do. They didn't offer to make a deal on another car. I wish that I had a better experience or someone at least followed up (in management). The sales rep called and apologized - I appreciate his personal follow up, More

I went to a local Ford dealer looking for an F-150 that I liked, but they didn't have any. They found one that fit my criteria but they did not own it. I am eligible for X-plan pricing, but they said they co liked, but they didn't have any. They found one that fit my criteria but they did not own it. I am eligible for X-plan pricing, but they said they couldn't honor X-plan with a truck they didn't own. I did some searching and I found that Balise Ford in Cape Cod was the actual owner of the truck, so I called them and explained the situation. The salesman on the phone said that they would "easily" be able to beat the other dealers price on the truck and meet or beat the offer for the trade in since they were the ones who owned the truck and didn't have to pay any overhead. I drove 2 hours to get to the dealership since it was quite a ways away. They had just moved to a new building and were in the process of remodeling, so they only had some of their inventory at the new building. The truck I was looking for was at their old lot. I was surprised that with them knowing I was coming to look at a specific vehicle, they didn't have it at their new lot ready to be shown. Since we were going to have to wait for them to go get it from their other lot, I asked that they take a look at my car and get the trade in value while we waited. It took a while before I was able to sit down with someone and go over the trade in information. About a hour later, after all of the info was taken, they still had not sent someone to go get the truck! So, we had to sit and wait some more for the truck to get their. When it finally showed up, it was dirty and it looked like an employee was using it as their personal truck. The floors were full of dirt, the outside was messy, and it had almost 300 miles on it. The salesman sat down with us and showed us their asking price on the truck and their offer on our trade in... They wanted $51 more for the truck than the other dealership and offered $3000 less for our trade in. I couldn't believe it, I showed them the numbers from the other dealership and reminded them that they said how easy it would be for them to beat the pricing on the truck and meet or beat the offer on the trade in. The salesman went and spoke with the manager and came back with a sheet that had the exact same pricing on it and a breakdown of how it all added up. They didn't even bother changing their offer, just tried to justify why it was worse. What kind of attempt to sell is that? I was extremely disappointed in Balise ford because I thought for sure I was going to be buying a new truck that day. When I originally spoke with the salesman on the phone, he made it sound as though the process was going to be easy and relatively a sure thing. I told him what our trade in was and he said how people loved those cars and paid good money for them. I've spoken to several dealers over the phone since and they have all taken my information over the phone to give me an accurate estimate on what they would offer, which is what Balise should have done with me. Instead, I wasted 4 hours driving round trip and another couple hours at the dealership itself, all for nothing. This was a bad experience over all, and the only good thing to come out of it was the realization that I have a good dealership so close by and that I don't need to go elsewhere, especially not Balise. More

Balise Ford has consistently provided excellent service for our Ford vehicles which include a Freestar and an Escape. Previously we serviced our Windstar there. We are from Pennsylvania and use Balise for for our Ford vehicles which include a Freestar and an Escape. Previously we serviced our Windstar there. We are from Pennsylvania and use Balise for all service and repairs whenever needed while we are in Falmouth. They have consistently provided repairs and service as promised and courtesy shuttle or facilitated a rental as needed. Service personnel such as Tom and the quality work of the mechanics has given us the confidence that it is worth the ride from Falmouth to get the work done at Balise in Hayannis. More

Stay away from these guys. The place is a tip and falling apart at the seams. Got complete run around selling my car through AutoTader Program they offer. Very unprofessional and manager was extrem falling apart at the seams. Got complete run around selling my car through AutoTader Program they offer. Very unprofessional and manager was extremely condescending. I would never set foot in the dealership again. Avoid this place at all costs unless you want to get ripped off. More

My wife's previous car did not live up to what her dealer had told her and we thought we'd be stuck with it for years. We were referred by a friend to talk to Dean at Balise whom made it his personal mission had told her and we thought we'd be stuck with it for years. We were referred by a friend to talk to Dean at Balise whom made it his personal mission to get the car my wife hoped for from the other dealer, and stay within our budget. His attention to detail and follow through even after we drove off the lot made for a very comforting experience. More

I was looking to trade in my old truck for a new more economical car, and it was a fantastic experience. They have all of their information online easy to research and find. They price their vehicles hon economical car, and it was a fantastic experience. They have all of their information online easy to research and find. They price their vehicles honestly, without any hidden disclaimers about money down or anything, price is as it says. When you get to the dealer, the staff uses patient no pressure sales tactics with no fake back and forth. Coby was friendly and reliable, he helped us get everything we needed together (I was fairly unprepared). Ali was super friendly and helped me get financing at a great rate. I will go back in the future when I am looking for another car. More

Had been looking for a vehicle to trade my truck in on for over two monthes. Thomas Regan was not only patient, but instramental in getting the vehilce that I had chosen from their Warick, RI dealership. for over two monthes. Thomas Regan was not only patient, but instramental in getting the vehilce that I had chosen from their Warick, RI dealership. The whole process was not only smooth, but very enjoyable, due to the friendly staff. More

Our family had a wonderful experience at Balise Ford of Cape Cod. They helped us pick out a nice used car that was perfect for our family. See we came there to trade our old car in because it was too sma Cape Cod. They helped us pick out a nice used car that was perfect for our family. See we came there to trade our old car in because it was too small for our family,when we arrived at this dealership they greeted our family right away. We felt so welcomed, They even blew up balloons or our children which made them very happy. First alley had Jason helped us by showing us some reasonable used cars that fit our buget, and had alot of room for our family. The prices were great and the quality of the cars they have are so excellent that it made it hard to choose one. But at the end of the day we did and it was a good one, then Dean Shores the GM took care of all of my paper work and found a bank that would work with me to get our car financed for a good rate. Dean made sure that I knew everthing what was going on with the loan, and made sure that our family was satified with what we had purchased. I would like to say thank you to Dean, Alley, and Jason for going above and beyond our expectations, words can never express how much our family appreciate what you've done for our family. So from our family Thank You for all your help. More

This is the second vehicle we have bought from Balise Ford. Charlie Taft is no nonsense. There is none of that going back and forth to the Manager technique, as well as absolutely no pressure. I am in sa Ford. Charlie Taft is no nonsense. There is none of that going back and forth to the Manager technique, as well as absolutely no pressure. I am in sales and can appreciate that. Balise gave us an excellent price on the truck we traded in and the deal Charlie put together on our new Fusion was just as fine. I highly recommend Balise and am glad we have an agency like them on the Cape. Gregg Russo - Truro More