Balise Ford

I purchased 2 cars from Amy in the last 4 months and she was amazing. The entire process was stress free and I can't say enough great things about her and Dave Jaspon! was amazing. The entire process was stress free and I can't say enough great things about her and Dave Jaspon! More

Initially inquired about new 2014 Ford Edge via online and immediately received a call from Fred. I subsequently visited the dealership in a few days and asked for Fred who was knowledgeable about the veh and immediately received a call from Fred. I subsequently visited the dealership in a few days and asked for Fred who was knowledgeable about the vehicle I wanted to lease and handled the return of my 2011 Ford Edge and the processing of my new 2014 Ford Edge and actually left with my new vehicle on the same day. Great staff; friendly and the dealership was very customer friendly. More

I bought a new Ford Mustang for retirement in September of 2011 and planned extensive travel. I have a very old truck so I covered the car in the winter to avoid any damage to the Mustang and drove the tru of 2011 and planned extensive travel. I have a very old truck so I covered the car in the winter to avoid any damage to the Mustang and drove the truck in the snow. Now it is October 2013 and there are only 11,000 miles on the Mustang because I didn't dare take it cross country. The doors fill with water; the windows are stained and can't be cleaned; and it is being painted tomorrow, at my expense, because it is rusty and Balise Ford of Hyannis MA won't honor any aspect of the warranty. Everyone at the dealership is programmed to say that the warranty is not being honored because of environmental reasons. I was told that my warranty was voided because I have trees on my property and because of acid rain--( that doesn't affect my 17 year old Toyota truck parked in the same driveway). The dealership was fine until I said I had warranty issues. I figured there was something they didn't like about me until I read the other reviews relating terrible treatment of customers at that dealership. My last attempt to reason with the dealership in August 2013 was met with the worst and rudest customer service I have ever experienced in my life. I really can't believe they are in business! More

Quick Lane for 15K service was as name implies---QUICK ....and also inexpensive. Coffee great also. I sat and watched the service and caught up with my daily e-mails. Good service does exist! ....and also inexpensive. Coffee great also. I sat and watched the service and caught up with my daily e-mails. Good service does exist! More

I would definitely recommend this dealership! Kevin in sales was amazing, he did everything in his power to make sure I got the car that I wanted with the price that worked for me.Dave in financing made t sales was amazing, he did everything in his power to make sure I got the car that I wanted with the price that worked for me.Dave in financing made the paper work quick and easy.Sean one of the managers checked in to make sure my daughter and I were happy and comfortable while Kevin and Dave where getting my car ready to go.My daughter loved playing in the ship while we waiting!After only a couple of hours I drove out with my 2010 ford edge a very happy customer! I would definitely go see Kevin if your in need of a new/used car! More

I would avoid using this Ford dealership for service! I would avoid using this Ford dealership for service! The Balise Ford dealership in Hyannis wanted to charge me nearly $400 just for diagnostic se I would avoid using this Ford dealership for service! The Balise Ford dealership in Hyannis wanted to charge me nearly $400 just for diagnostic services for two service messages and a related symptom. Colonial Ford in Plymouth did the diagnostics and the repair (ABS sensor ring) a few days later for $250. The Hyannis dealership estimated more than six hours for the job. The Plymouth dealership did the job so fast I also had them to other routine service work and I was out of there in three hours. After going to the Hyannis Ford dealership three times -- and never getting service due to time delays -- this was the final straw. It is infuriating to deal with people who do not respect your time ... and treat you as a open checkbook. More

Run, don't just walk away from this dealership! I have a 2005 Ford Freestar van that went into the dealership with less than 38,000 1 owner miles. They diagnosed a transmission problem. Due to the have a 2005 Ford Freestar van that went into the dealership with less than 38,000 1 owner miles. They diagnosed a transmission problem. Due to the Ford extended warranty they had to keep trying to repair than replace as it would be the cheaper way to go for Ford Extended Warranty. They had to remove and replace the transmission 9 times in attempts to repair. When nothing worked a Ford certified rebuilt transmission was installed. They had the van for over 2 full months. Less than 7,000 miles later the transmission was doing the same thing. Back it goes to Balise. I called Ford Corporate Executive office and they got involved. My 71 year old Mother and I were sitting in General Manager, Mark Caliri's office when he said to both us of "the good news is we found NO WATER in the transmission which would void the 3 year warranty so this transmission replacement will be FULLY COVERED! Just a few days later, Karen Jones from Ford Executive Office called and asked what I wanted to do for repairs saying the there was water found in the transmission from a leak in the radiator that voids the warranty and I would be responsible for the entire repair of over $5,000.00. Ms. Jones did a conference call with myself and General Manager Mark Caliri. During this phone call Mr. Caliri lied and told Ms. Jones that he never said that and that the conversation never occurred. Ms. Jones said that under the circumstances that Ford would cover 50% of the repair. Mr. Caliri told me to call him when Ms. Jones and I were finished talking. Ms. Jones said to call him as the dealership in good faith was most likely going to absorb part of the expense as well. I called Mr. Caliri and the first thing he said was, "well I guess we both failed to tell the truth on that phone call", to which I told him that I was honest and he was the only one that failed to tell the truth. At no time did Balise ever offer to do anything in this situation. Ms. Jones felt bad due to the way I was treated and upped Ford's offer to cover 55% of the repair. I feel that with the transmission being removed and replaced so many times that it weakened or broke the line that runs from the radiator to the transmission and that it is 100% Balise's fault for this huge out of pocket expense to me. Then 5,000 later something is wrong, possibly related? Back to Balise. This time it is the sensor to the anti lock braking system that is bad and needs to be replaced, it had visible damage. Another $2,000.00 repair with less than 45,000 miles on the vehicle. The part was going to take several days to come in. I prepaid for the part and picked up the vehicle. When the part was in they called and said it would be a 4 hour repair. Took the vehicle back and got a ride home from their shuttle. 3 days later on a 4 hour repair I was calling trying to get my vehicle back. No one would answer their phones. I then called the main number and was talking to the operator, she was trying to locate someone. She could most likely tell I was upset and stressed and had a very flip monotone sound that just kept saying "nope they are not at their desk either". I then said "well I will call corporate, I bet they will find someone at their desk immediately". With that, she laugh at me out loud over the phone! Knowing I had Ms. Jones's phone number at corporate I said to the operator "you don't know who you are f#$*ing with" and hung up. An hour later Mr Caliri called me and was obviously upset, he told me I am never to swear at one of their employees, I told him that she laugh and was being rude. He kept trying to antagonize me on the phone. I stayed polite and kept saying that I understand. He got so upset he told me that Chatham Ford is closer to my home than Balise and for me to take my vehicle their from now on. I said OK. He then got irate and said you are not welcome here anymore, you are not allowed in this dealership ever again, we don't want you or your business, stay away, we do not want you on our property, he then hung up. Not that I would ever go back there before the phone call, but the vehicle still is not fixed correctly due to their poor service. I also asked the dealership owner, Mike Balise to call me by phone as I would like to discuss the matter with him, and for him not to have Mr. Caliri call as he is a pathological liar. That was about 6 months ago and I have never heard from Mr. Balise. That is how much Balise cares about their customers. More

Great dealership! Fast, friendly, and honest staff helped to me get the exact truck I wanted. I will definitely be coming back for service and future purchases. I live in RI, so it's nice to pair a helped to me get the exact truck I wanted. I will definitely be coming back for service and future purchases. I live in RI, so it's nice to pair a trip to Baluse with a short vacation on Cape Cod! More

Let me say upfront - Peter Greg was the best salesman you could ever have. He was a pleasure to work with and we are glad my wife and I have gotten to know Peter. He really is the best. BUT ... you get pas could ever have. He was a pleasure to work with and we are glad my wife and I have gotten to know Peter. He really is the best. BUT ... you get past the salesman and the business department is clueless. First when we went to purchase the car (a cash deal,) they had drawn up the sales invoice all wrong. Wrong numbers, wrong totals ... so you sit and sit and sit...waiting. Then, we transfered our existing registration to the new car. We had our title and registration all prepared for them. To make a very long story short, it took them three tries, over a week, to get the registration right. Meantime our 7 day grace period had run out so we were driving an unregistered vehicle due to Balise incompetance. Additionally they lost the registration we had given them (it was in the copier!) we received an email for a service appointment two weeks after our purchase... this was a mistake, new cars don't need to be serviced within two weeks. They called asking us for the title to our trade in ... as I mentioned ours was a cash deal we had no trade in, and finally the three years of free SYNC MY RIDE (Microsoft) apparently had expired. Balise agreed to pay the sixty dollars for one year... no offer of covering the three years which is what we were told when we signed the contract to buy the car. So needless to say, we hope Peter Greg gets out of there and finds a dealership that knows what its doing. As for my wife and I , we would NEVER go back to Balise Ford... EVER!!!! John Geiger More

As a general rule, I never take a vehicle to a dealer for repair, but when my husband's truck broke down nearby, we were forced to have it towed to Balise. They certainly confirmed all my negative opinions a repair, but when my husband's truck broke down nearby, we were forced to have it towed to Balise. They certainly confirmed all my negative opinions about dealership service! They didn't return our calls for two days, so my husband finally had to go in himself to demand to know what was going on. After almost $1,000 worth of repairs, we took our truck home and had trouble starting it multiple times. We brought it back and they said they'd run a free diagnostic. Again, no return call for almost two days. When my husband went to pick it up again, they tried to charge him over $100 for the fix, even though they never called to tell us what was wrong or confirm we wanted them to do the work. I can't believe how horrible this experience was and we will never return. More