Balise Ford

I would avoid using this Ford dealership for service! I would avoid using this Ford dealership for service! The Balise Ford dealership in Hyannis wanted to charge me nearly $400 just for diagnostic se I would avoid using this Ford dealership for service! The Balise Ford dealership in Hyannis wanted to charge me nearly $400 just for diagnostic services for two service messages and a related symptom. Colonial Ford in Plymouth did the diagnostics and the repair (ABS sensor ring) a few days later for $250. The Hyannis dealership estimated more than six hours for the job. The Plymouth dealership did the job so fast I also had them to other routine service work and I was out of there in three hours. After going to the Hyannis Ford dealership three times -- and never getting service due to time delays -- this was the final straw. It is infuriating to deal with people who do not respect your time ... and treat you as a open checkbook. More

Run, don't just walk away from this dealership! I have a 2005 Ford Freestar van that went into the dealership with less than 38,000 1 owner miles. They diagnosed a transmission problem. Due to the have a 2005 Ford Freestar van that went into the dealership with less than 38,000 1 owner miles. They diagnosed a transmission problem. Due to the Ford extended warranty they had to keep trying to repair than replace as it would be the cheaper way to go for Ford Extended Warranty. They had to remove and replace the transmission 9 times in attempts to repair. When nothing worked a Ford certified rebuilt transmission was installed. They had the van for over 2 full months. Less than 7,000 miles later the transmission was doing the same thing. Back it goes to Balise. I called Ford Corporate Executive office and they got involved. My 71 year old Mother and I were sitting in General Manager, Mark Caliri's office when he said to both us of "the good news is we found NO WATER in the transmission which would void the 3 year warranty so this transmission replacement will be FULLY COVERED! Just a few days later, Karen Jones from Ford Executive Office called and asked what I wanted to do for repairs saying the there was water found in the transmission from a leak in the radiator that voids the warranty and I would be responsible for the entire repair of over $5,000.00. Ms. Jones did a conference call with myself and General Manager Mark Caliri. During this phone call Mr. Caliri lied and told Ms. Jones that he never said that and that the conversation never occurred. Ms. Jones said that under the circumstances that Ford would cover 50% of the repair. Mr. Caliri told me to call him when Ms. Jones and I were finished talking. Ms. Jones said to call him as the dealership in good faith was most likely going to absorb part of the expense as well. I called Mr. Caliri and the first thing he said was, "well I guess we both failed to tell the truth on that phone call", to which I told him that I was honest and he was the only one that failed to tell the truth. At no time did Balise ever offer to do anything in this situation. Ms. Jones felt bad due to the way I was treated and upped Ford's offer to cover 55% of the repair. I feel that with the transmission being removed and replaced so many times that it weakened or broke the line that runs from the radiator to the transmission and that it is 100% Balise's fault for this huge out of pocket expense to me. Then 5,000 later something is wrong, possibly related? Back to Balise. This time it is the sensor to the anti lock braking system that is bad and needs to be replaced, it had visible damage. Another $2,000.00 repair with less than 45,000 miles on the vehicle. The part was going to take several days to come in. I prepaid for the part and picked up the vehicle. When the part was in they called and said it would be a 4 hour repair. Took the vehicle back and got a ride home from their shuttle. 3 days later on a 4 hour repair I was calling trying to get my vehicle back. No one would answer their phones. I then called the main number and was talking to the operator, she was trying to locate someone. She could most likely tell I was upset and stressed and had a very flip monotone sound that just kept saying "nope they are not at their desk either". I then said "well I will call corporate, I bet they will find someone at their desk immediately". With that, she laugh at me out loud over the phone! Knowing I had Ms. Jones's phone number at corporate I said to the operator "you don't know who you are f#$*ing with" and hung up. An hour later Mr Caliri called me and was obviously upset, he told me I am never to swear at one of their employees, I told him that she laugh and was being rude. He kept trying to antagonize me on the phone. I stayed polite and kept saying that I understand. He got so upset he told me that Chatham Ford is closer to my home than Balise and for me to take my vehicle their from now on. I said OK. He then got irate and said you are not welcome here anymore, you are not allowed in this dealership ever again, we don't want you or your business, stay away, we do not want you on our property, he then hung up. Not that I would ever go back there before the phone call, but the vehicle still is not fixed correctly due to their poor service. I also asked the dealership owner, Mike Balise to call me by phone as I would like to discuss the matter with him, and for him not to have Mr. Caliri call as he is a pathological liar. That was about 6 months ago and I have never heard from Mr. Balise. That is how much Balise cares about their customers. More

Great dealership! Fast, friendly, and honest staff helped to me get the exact truck I wanted. I will definitely be coming back for service and future purchases. I live in RI, so it's nice to pair a helped to me get the exact truck I wanted. I will definitely be coming back for service and future purchases. I live in RI, so it's nice to pair a trip to Baluse with a short vacation on Cape Cod! More

Let me say upfront - Peter Greg was the best salesman you could ever have. He was a pleasure to work with and we are glad my wife and I have gotten to know Peter. He really is the best. BUT ... you get pas could ever have. He was a pleasure to work with and we are glad my wife and I have gotten to know Peter. He really is the best. BUT ... you get past the salesman and the business department is clueless. First when we went to purchase the car (a cash deal,) they had drawn up the sales invoice all wrong. Wrong numbers, wrong totals ... so you sit and sit and sit...waiting. Then, we transfered our existing registration to the new car. We had our title and registration all prepared for them. To make a very long story short, it took them three tries, over a week, to get the registration right. Meantime our 7 day grace period had run out so we were driving an unregistered vehicle due to Balise incompetance. Additionally they lost the registration we had given them (it was in the copier!) we received an email for a service appointment two weeks after our purchase... this was a mistake, new cars don't need to be serviced within two weeks. They called asking us for the title to our trade in ... as I mentioned ours was a cash deal we had no trade in, and finally the three years of free SYNC MY RIDE (Microsoft) apparently had expired. Balise agreed to pay the sixty dollars for one year... no offer of covering the three years which is what we were told when we signed the contract to buy the car. So needless to say, we hope Peter Greg gets out of there and finds a dealership that knows what its doing. As for my wife and I , we would NEVER go back to Balise Ford... EVER!!!! John Geiger More

As a general rule, I never take a vehicle to a dealer for repair, but when my husband's truck broke down nearby, we were forced to have it towed to Balise. They certainly confirmed all my negative opinions a repair, but when my husband's truck broke down nearby, we were forced to have it towed to Balise. They certainly confirmed all my negative opinions about dealership service! They didn't return our calls for two days, so my husband finally had to go in himself to demand to know what was going on. After almost $1,000 worth of repairs, we took our truck home and had trouble starting it multiple times. We brought it back and they said they'd run a free diagnostic. Again, no return call for almost two days. When my husband went to pick it up again, they tried to charge him over $100 for the fix, even though they never called to tell us what was wrong or confirm we wanted them to do the work. I can't believe how horrible this experience was and we will never return. More

I'm writing this review because I literally wasted 3-days visiting the dealer and about $1600 taking 2 vacation days. I also drove 2-hours roundtrip (with kids). The first time we visited, we could not figur visiting the dealer and about $1600 taking 2 vacation days. I also drove 2-hours roundtrip (with kids). The first time we visited, we could not figure out how to get into the dealership. It's under contruction and there was not an entrance sign (they have since hung up a vinyl sign). Upon entering, it felt like ghost town. My wife and kids stood up while I talked with the salesman. Finally, "I" walked them to the waiting area - where an employee was sitting watching football with the lights out. They never offered to turn the tv for 2-young kids and it felt like we were intruding. The next visit, I was told my credit was borderline bad. The third visit, I discovered what appeared to be something wrong with the vehicle (or according to them "normal") but far from it in my opinion. I was told that was all they could do. They didn't offer to make a deal on another car. I wish that I had a better experience or someone at least followed up (in management). The sales rep called and apologized - I appreciate his personal follow up, More

I went to a local Ford dealer looking for an F-150 that I liked, but they didn't have any. They found one that fit my criteria but they did not own it. I am eligible for X-plan pricing, but they said they co liked, but they didn't have any. They found one that fit my criteria but they did not own it. I am eligible for X-plan pricing, but they said they couldn't honor X-plan with a truck they didn't own. I did some searching and I found that Balise Ford in Cape Cod was the actual owner of the truck, so I called them and explained the situation. The salesman on the phone said that they would "easily" be able to beat the other dealers price on the truck and meet or beat the offer for the trade in since they were the ones who owned the truck and didn't have to pay any overhead. I drove 2 hours to get to the dealership since it was quite a ways away. They had just moved to a new building and were in the process of remodeling, so they only had some of their inventory at the new building. The truck I was looking for was at their old lot. I was surprised that with them knowing I was coming to look at a specific vehicle, they didn't have it at their new lot ready to be shown. Since we were going to have to wait for them to go get it from their other lot, I asked that they take a look at my car and get the trade in value while we waited. It took a while before I was able to sit down with someone and go over the trade in information. About a hour later, after all of the info was taken, they still had not sent someone to go get the truck! So, we had to sit and wait some more for the truck to get their. When it finally showed up, it was dirty and it looked like an employee was using it as their personal truck. The floors were full of dirt, the outside was messy, and it had almost 300 miles on it. The salesman sat down with us and showed us their asking price on the truck and their offer on our trade in... They wanted $51 more for the truck than the other dealership and offered $3000 less for our trade in. I couldn't believe it, I showed them the numbers from the other dealership and reminded them that they said how easy it would be for them to beat the pricing on the truck and meet or beat the offer on the trade in. The salesman went and spoke with the manager and came back with a sheet that had the exact same pricing on it and a breakdown of how it all added up. They didn't even bother changing their offer, just tried to justify why it was worse. What kind of attempt to sell is that? I was extremely disappointed in Balise ford because I thought for sure I was going to be buying a new truck that day. When I originally spoke with the salesman on the phone, he made it sound as though the process was going to be easy and relatively a sure thing. I told him what our trade in was and he said how people loved those cars and paid good money for them. I've spoken to several dealers over the phone since and they have all taken my information over the phone to give me an accurate estimate on what they would offer, which is what Balise should have done with me. Instead, I wasted 4 hours driving round trip and another couple hours at the dealership itself, all for nothing. This was a bad experience over all, and the only good thing to come out of it was the realization that I have a good dealership so close by and that I don't need to go elsewhere, especially not Balise. More

Balise Ford has consistently provided excellent service for our Ford vehicles which include a Freestar and an Escape. Previously we serviced our Windstar there. We are from Pennsylvania and use Balise for for our Ford vehicles which include a Freestar and an Escape. Previously we serviced our Windstar there. We are from Pennsylvania and use Balise for all service and repairs whenever needed while we are in Falmouth. They have consistently provided repairs and service as promised and courtesy shuttle or facilitated a rental as needed. Service personnel such as Tom and the quality work of the mechanics has given us the confidence that it is worth the ride from Falmouth to get the work done at Balise in Hayannis. More

Stay away from these guys. The place is a tip and falling apart at the seams. Got complete run around selling my car through AutoTader Program they offer. Very unprofessional and manager was extrem falling apart at the seams. Got complete run around selling my car through AutoTader Program they offer. Very unprofessional and manager was extremely condescending. I would never set foot in the dealership again. Avoid this place at all costs unless you want to get ripped off. More

My wife's previous car did not live up to what her dealer had told her and we thought we'd be stuck with it for years. We were referred by a friend to talk to Dean at Balise whom made it his personal mission had told her and we thought we'd be stuck with it for years. We were referred by a friend to talk to Dean at Balise whom made it his personal mission to get the car my wife hoped for from the other dealer, and stay within our budget. His attention to detail and follow through even after we drove off the lot made for a very comforting experience. More