Balise Ford

Quick Lane Visit Don MacCormick consistently strives to not only anticipate but also exceed all customer needs. He is knowledgeable and a pleasure to do business with, Don MacCormick consistently strives to not only anticipate but also exceed all customer needs. He is knowledgeable and a pleasure to do business with, His technician Tom Baker excels at his work and is well trained with an excellent ability to communicate at the consumer level. All Balise Quick Lane departments should be managed and trained like the Hyannis location. What a pleasure to do business with ! More

Each time I entered the service department, I was greeted with the utmost courtesy and respect in the most friendly way possible. Every effort was made to evaluate my problem and offer a solution. A.J. Ha with the utmost courtesy and respect in the most friendly way possible. Every effort was made to evaluate my problem and offer a solution. A.J. Hapenny did his utmost to find the best possible solution. He researched to make sure that my service could be completed under my service warranty. (I had totally forgotten about it) In addition, the service department found another warranty problem, and promptly fixed all issues to my complete satisfaction. I highly recommend Balise Ford of Hyannis for their exceptional customer service and expert repair work. More

a great responsivness to handling my car needs and timely service date. a great web site for me to book and change my service dates service date. a great web site for me to book and change my service dates More

the work to be done was explained and after no details were left out on the job done-with a follow up and part order to come-time was excellent being less than an hour-outstanding were left out on the job done-with a follow up and part order to come-time was excellent being less than an hour-outstanding More

Friendly,accomodating and efficient in the sales process from beginning to end. Carried through on advertised sales price-the good price deal did not adversely affect the service I received. from beginning to end. Carried through on advertised sales price-the good price deal did not adversely affect the service I received. More

I purchased 2 cars from Amy in the last 4 months and she was amazing. The entire process was stress free and I can't say enough great things about her and Dave Jaspon! was amazing. The entire process was stress free and I can't say enough great things about her and Dave Jaspon! More

Initially inquired about new 2014 Ford Edge via online and immediately received a call from Fred. I subsequently visited the dealership in a few days and asked for Fred who was knowledgeable about the veh and immediately received a call from Fred. I subsequently visited the dealership in a few days and asked for Fred who was knowledgeable about the vehicle I wanted to lease and handled the return of my 2011 Ford Edge and the processing of my new 2014 Ford Edge and actually left with my new vehicle on the same day. Great staff; friendly and the dealership was very customer friendly. More

I bought a new Ford Mustang for retirement in September of 2011 and planned extensive travel. I have a very old truck so I covered the car in the winter to avoid any damage to the Mustang and drove the tru of 2011 and planned extensive travel. I have a very old truck so I covered the car in the winter to avoid any damage to the Mustang and drove the truck in the snow. Now it is October 2013 and there are only 11,000 miles on the Mustang because I didn't dare take it cross country. The doors fill with water; the windows are stained and can't be cleaned; and it is being painted tomorrow, at my expense, because it is rusty and Balise Ford of Hyannis MA won't honor any aspect of the warranty. Everyone at the dealership is programmed to say that the warranty is not being honored because of environmental reasons. I was told that my warranty was voided because I have trees on my property and because of acid rain--( that doesn't affect my 17 year old Toyota truck parked in the same driveway). The dealership was fine until I said I had warranty issues. I figured there was something they didn't like about me until I read the other reviews relating terrible treatment of customers at that dealership. My last attempt to reason with the dealership in August 2013 was met with the worst and rudest customer service I have ever experienced in my life. I really can't believe they are in business! More

Quick Lane for 15K service was as name implies---QUICK ....and also inexpensive. Coffee great also. I sat and watched the service and caught up with my daily e-mails. Good service does exist! ....and also inexpensive. Coffee great also. I sat and watched the service and caught up with my daily e-mails. Good service does exist! More

I would definitely recommend this dealership! Kevin in sales was amazing, he did everything in his power to make sure I got the car that I wanted with the price that worked for me.Dave in financing made t sales was amazing, he did everything in his power to make sure I got the car that I wanted with the price that worked for me.Dave in financing made the paper work quick and easy.Sean one of the managers checked in to make sure my daughter and I were happy and comfortable while Kevin and Dave where getting my car ready to go.My daughter loved playing in the ship while we waiting!After only a couple of hours I drove out with my 2010 ford edge a very happy customer! I would definitely go see Kevin if your in need of a new/used car! More