Balise Ford

They have no clue Made an online appointment for a simple oil change and headlight check for moisture a week prior...dropped it off at 830 the day of, which was my sche Made an online appointment for a simple oil change and headlight check for moisture a week prior...dropped it off at 830 the day of, which was my scheduled time, to see that they had no clue who i was or why i was there. after that debacle was figured out i left and told them to call me when it would be finished. i figured a few hours for something so simple. it was around 130ish that i called to see if they had finished and they said it was the next vehicle in and would call when finished. I wasn't happy considering my appointment was 5 hours earlier but what could i do. I didn't receive a phone call until 445 pm only for them to tell me that they couldn't fit my vehicle in and that it didn't get a service. i was irate to say the least and the woman on the phone seemed to care less that i was not happy and promptly disconnected with me...I have a warranty on my vehicle through this horrible dealership and wouldn't bring my vehicle there if i didn't...Word of advice. Stay away More

Would not buy there again I bought a used certified pickup truck Sept 2017. I did not get as much for my trade as I wanted or enough money off the price that I wanted but I li I bought a used certified pickup truck Sept 2017. I did not get as much for my trade as I wanted or enough money off the price that I wanted but I liked the truck and made the deal with the stipulation that they repair rust that was starting to show on the rear wheel wells. Less than six months later the rust is back. I brought it back to Wayne Kendrick the sales manager and all he would do was tell me he would tell the body shop off Cape about it but did not offer to fix it. I asked what the body shop name is and he said it didn't matter. I do know a repair should last more than 6 months unless they instructed the body shop to sand and spray it just for the sale instead of making sure all the rust was gone before painting. I also replaced a passenger side mirror that had to be painted. Myself and the parts guy went to great lengths to make sure that we got the correct paint code so that the body shop would paint it the correct color and sent that code with mirror to the body shop. The mirror was came back painted the wrong color. More

Horrible Customer Service I bought a 2010 F150 from this dealership and I have had nothing but issues with it. They say they stand behind their products and inspect them thorou I bought a 2010 F150 from this dealership and I have had nothing but issues with it. They say they stand behind their products and inspect them thoroughly. They have done nothing to help me in the situation and I know for a fact these issues could have been resolved in a thorough inspection of the vehicle. I would NOT recommend this dealership to anybody. Chatham Ford is a much better help and very understanding and that is where I take all of my business now. I will never step foot in Balise Ford of Cape Cod ever again. More

Balise was Great! I knew what I wanted when I went in to see Balise and I got not only the exact car I wanted, but at a lower lease price than I expected! I was shoppi I knew what I wanted when I went in to see Balise and I got not only the exact car I wanted, but at a lower lease price than I expected! I was shopping for a 2018 Fusion Hybrid Platinum in a specific color, but that color was not in Balise's inventory. They found the color I was looking for at another New England dealer and had the car ready for me to pick up at the Balise dealership in just a couple of days. The lease price was actually less than my current lease on a 2016 Fusion. The Sales Manager was both fair and honest in all aspects of the sale, and I would recommend this dealership to anyone looking to purchase or lease a Ford product. More

Unanswered calls/emails This is the worst dealership EVER to do business with. After buying a car there that was later totaled, trying to get all my refunds that had to go th This is the worst dealership EVER to do business with. After buying a car there that was later totaled, trying to get all my refunds that had to go through Balise Ford is an absolute joke. This last one took 4 trips to the dealership because they kept forgetting to tell me that I needed other paperwork I was promised the check in 4-6 weeks, it is now over that time period and they never return calls or answer emails. I would tell people to run the other way before doing business with Balise More

great car buying experience Showed up interested in a certified pre-owned f-150. Sales staff was very accommodating. They were spot on with what I wanted for my trade and we agre Showed up interested in a certified pre-owned f-150. Sales staff was very accommodating. They were spot on with what I wanted for my trade and we agreed on a fair price without any haggling. "Cowboy" Matt had a thorough knowledge of the truck I was purchasing and upfront and honest with all the details. Financing staff quickly acquired an excellent low rate for me and I drove the truck home the same day. More

Great Dealership/Service Department Went to this dealership to look for a used truck because I have had great experiences with the Service Department, specifically Cindy. I wound up deal Went to this dealership to look for a used truck because I have had great experiences with the Service Department, specifically Cindy. I wound up dealing with Matt “Cowboy” as my salesperson and he was great. No nonsense, just plain and simple. I wound up buying a used F150 and I’m very pleased. I would highly recommend this dealership if you are looking to purchase a vehicle. More

The people at Balize Ford could give a crap less. Let me count the ways. I have always been a Ford person and a strong nationalist. I have never, ever, owned an import in my 61 years. I WANT to have a Let me count the ways. I have always been a Ford person and a strong nationalist. I have never, ever, owned an import in my 61 years. I WANT to have a good experience at Balize. I really do. They are my local dealer. But it's impossible. Let's see: Sales: Entered the show room at least five different times and there was never a greeter in sight. One time, my eyes met a salesman and he looked away, and remained seated at his desk with nothing to do. (I am a normal looking person, by the way.) Girlfriend tried to buy an Escape. Price came in $3000 more than a comparably equipped RAV 4. Guess what she bought? Parts counter: I was 10 feet away from the guy, his eyes were pointed 90 degrees form me and he had no idea that I was even waiting for him, until I said, "hello?"after a few minutes. Then, he couldn't tell me what kind of oil I should use in my Ford, without a VIN. Service: No idea what to tell me about spare tire holder rot on my Ranger, only the most common problem they have. Witnessed a guy welding a police cruiser exhaust, with sparks hitting the late model car in the next bay. Made an appointment to have my dangerous air bag replaced, after waiting a LONG time for them to become experienced with the recall. Appointment was at 7:00 am. At NOON, they called and told me they didn't have the part and didn't know when they would get it, with a very half-hearted "Sorry." Found my truck parked outside, unlocked; and this is not the best neighborhood. I mean, are these people for real? Ford should be ashamed of themselves to allow them as dealers. I wanted to speak to the manager, at 2;00 in the afternoon on a Thursday. Manager Damon wasn't even in the building and wouldn't be for two hours. Just in time to close the place. I will never go back there again, ever. Even the Ford sign out front is low to the ground, like it is hiding from something. Unbelievable. More

Service appointment Made and appointment with one of the service managers and showed up a few minutes ahead of the scheduled time and was told by the same manager I would Made and appointment with one of the service managers and showed up a few minutes ahead of the scheduled time and was told by the same manager I would the wait an hour or so since it is really first come first serve and when I asked why an appointment was made I just got a shrug and was told that is the way it is. If I was originally told the truth I would have come in first thing but wa lied to and no frustrated. I really wonder why there is so called scheduling for service if there is a first come first serve policy More

Great Experience My experience with Balise Ford, Hyannis was positive and rewarding. The entire process from in initial visit to vehicle delivery exceeded my expectat My experience with Balise Ford, Hyannis was positive and rewarding. The entire process from in initial visit to vehicle delivery exceeded my expectations. Ivelise, salesperson was friendly, knowledgeable, and supportive. General Manager Damon was attentive and reassuring to my concerns about purchasing a 10 year old truck. Both treated me as though I was purchasing a $60,000 truck. Will definitely purchase again at Balise Ford. Thanks you your awesome customer service!!! More