Balise Ford

Great sales experience. Mike was great. And so was Mike the sales manager. It was my sons first experience purchasing a truck and the experience was a good one. Mike was great. And so was Mike the sales manager. It was my sons first experience purchasing a truck and the experience was a good one. More

Very pleased with our car-buying experience. We were very happy with our whole experience, especially with our salesman Sunshine Florence. He went above and beyond, always keeping us in the loop, We were very happy with our whole experience, especially with our salesman Sunshine Florence. He went above and beyond, always keeping us in the loop, making sure everything was the way we wanted it.. We highly recommend Belise Ford - just ask for Sunshine!! More

Great service! Sunshine and serena were phenomenal! No.smoke and mirrors with this duo! Attentive and professional!! I would recommend this dealership great service! Sunshine and serena were phenomenal! No.smoke and mirrors with this duo! Attentive and professional!! I would recommend this dealership great service! Thank you guys! More

Purchasing experience at balise ford If you are looking to purchase a car,, call balise ford in Hyannis, ma. Ask for Jeff, he will do the best he can to help you out purchasing a car. Ver If you are looking to purchase a car,, call balise ford in Hyannis, ma. Ask for Jeff, he will do the best he can to help you out purchasing a car. Very honest, and caring person. And very pleasant to talk to. I purchased a new mustang from Jeff at balise ford and the sale went so smoothly. I left there with a big smile and very satisfied. I will buy there again. Joe c. More

Simple and fast! From the time i walked into the dealership to look at vehicles, after i was directed to my salesperson Sue Murphy, by General Manager Jasen O`Neil my From the time i walked into the dealership to look at vehicles, after i was directed to my salesperson Sue Murphy, by General Manager Jasen O`Neil my experience was EASY. They took care of all the details and made sure truck was ready to go the next day. Awesome Experience More

Knowledgeable and Helpful Staff As a first time car buyer, I was originally stressful and overwhelmed by the prospect of buying a new car. However, the staff at Balise was incredibly As a first time car buyer, I was originally stressful and overwhelmed by the prospect of buying a new car. However, the staff at Balise was incredibly knowledgeable and knew exactly how to help me make the right choice. I’m very happy with my escape and will be returning in the future! More

Horrible Experience I recently visited the showroom to purchase a new truck. I have never in my life experienced such an unprofessional workplace. The sales person wasn't I recently visited the showroom to purchase a new truck. I have never in my life experienced such an unprofessional workplace. The sales person wasn't bad. However, the General Manager, (I think his name was Jason) was another story. Yelling and screaming at sales people, throwing things, swearing at people. I am not sure where they found this guy, but they should probably send him back. After listening to the tirade, I quickly left. I will not buy from a place that employs someone like that. More

Worst service ever Got nothing but lip service and empty promises from these people after saying they would find me a new truck after not being able to fix the lemon the Got nothing but lip service and empty promises from these people after saying they would find me a new truck after not being able to fix the lemon they sold me a year ago. They are the most incompetent dealership I have ever encountered. Their service absolutely is the worst. I wouldn't buy a pack of gum from these morons. Do yourself a favor and do not buy anything from Balise. They never "made it right" like they promised and after being jerked around for 6 weeks with promises of hundreds of trucks coming from auction...saw 2 that weren't worthy of purchase...I went off Cape and bought a Chevy. More

Very Bad General Manager When I decided to lease rather than purchase a brand new Ford F-150 from Balise Ford in Hyannis I traded a GMC Canyon that was only about a year old t When I decided to lease rather than purchase a brand new Ford F-150 from Balise Ford in Hyannis I traded a GMC Canyon that was only about a year old therefore I ended up with about $12,000 in equity after paying off the loan on the GMC. Balise did not immediately return the equity money to me at the time of sale, instead they held onto my money for over two weeks before giving me a check for what they owed me. I approached the GM about the delay and he told me that because they haven't received the Title for the GMC they did not own it therefore they had to wait for it to give me the equity money. I was confused since some of the GMC equity money was used to make a down payment on the new F-150. When I asked the GM about this he said they were doing me a favor by loaning me the down payment money until the title cleared, that way I could drive away with the new vehicle. "AMAZING" a loan! WHO KNEW! When my equity money finally arrived I kiddingly asked the GM if there was interest added to the check for the two weeks that they had my money, The GM Damen Massey said WHAT INTEREST? THERE'S NO INTEREST IN THAT CHECK! I replied by saying the when I see the owner of the dealership again I will let him know that I don't think that holding customers equity money is a good idea. At this point the GM stated in a loud voice that I would have to go to xxxx to find the owner since he had passed away about two years ago. HE walked away from me ranting and raving how I don't even know the owner, weather I do or weather don't is besides the point, I don't believe that insulting a customer is the way to resolve a complaint or concern. Not to mention that the GM Damon Massey thinks that the dealership owner is in xxxx. AMAZING! This is only one of the many issues I had with this dealer. I suggest that anyone looking to buy a new ford vehicle avoid this dealer at all cost! More

NORMAL issues, but GOOD Outcome This has been my experience at Balise Ford two times, and especially Wayne Kendricks (who has lived up to his word) who I first met when I purchased m This has been my experience at Balise Ford two times, and especially Wayne Kendricks (who has lived up to his word) who I first met when I purchased my first vehicle from Balise Ford (with Wayne as the salesman). Needing to trade in that vehicle (which was a great vehicle) due to lifestyle changes) I went back to talk to Wayne about the probabilty of trading and buying another vehicle from them first. As usual, I was provided legitimate informative information about quite a few particulars, options and advantages that has left me very satisfied and without any buyers remorse.I am happy to say that they do not put any undue pressure on their customers, which makes it easier to concentrate and focus on the vehicle details, that I am concerned about. They also gave me a very fair trade in value, without alot of haggling which was a big concern to me when I buy a vehicle. Before I bought my first vehicle from Wayne at Balise Ford I stated to Wayne that I want to deal with him (one person) when I had to come back for service or any normal problems that usually occur with any the vehicle. Wayne gave me "his word" that for as long as he was employed there I could always come to him and that he would take me to the service department and make sure that any concerns were heard the first time, and I did not get stuck in the middle of having to deal with people in any department that I did not know. True to his word Wayne "listened" to my mechanical issues and took my out back and introduced me to the servive manager and everything was worked out just fine.It has been my experience now that Balise and their employees really do provide "old day" customer service and that is why I did my best to buy this second vehicle for them. I also would like to take a momement to extend my appreciation to Tom McCarthy in the service deptartment for helping me out with my Escape and my F150 by taking the time to listen to what I a had to report on what was going on when I brought my vehicle issues to his attention. Thank you Balise Ford, Denny O'Neil More