Balise Ford

I’m extremely impressed with my new F150 and the gang at Balise Ford 😁 Edison, Tenghah, Jeff, Mike and Susan were all thorough, professional yet made my entire purchasing experience enjoyable. I highly rec Balise Ford 😁 Edison, Tenghah, Jeff, Mike and Susan were all thorough, professional yet made my entire purchasing experience enjoyable. I highly recommend anyone looking for a vehicle to stop in and check out their inventory with full confidence More

Very happy with this dealer. Bought my car in June with a maintenance plan. Good first service appointment. Bought my car in June with a maintenance plan. Good first service appointment. More

I had spoken to Christina after doing some of our vehicle search on line. She was very helpful and friendly. She made our appointment for later that afternoon. Our salesperson Edison was great. However the search on line. She was very helpful and friendly. She made our appointment for later that afternoon. Our salesperson Edison was great. However the woman Heidi who handled the financial paperwork affected our rating of the dealership. I realize that it is her job to try to sell the extra warranty and maintenance contracts. We had already declined those with the salesman. When I asked if these were the same things we had already declined she became confrontational saying “what are you going to do if the electronics break down”. “What will you expect us to do for you when that happens”. I will admit that I then became defensive in my conversation with her. But I am the customer. I apologized and asked if we could start over. But as things went on I am not sure that she ever really tried to change her attitude toward us. Then she asked about Gap Insurance. We declined and she then siad in a condescending tone “Do know what that is?” Ultimately we decided to take the warranty but as I look back we feel we got bullied into it. Honestly my husband and I wish we would have considered getting up ,calling the sale off and walking out of the dealership. After deciding on the vehicle within 15 minutes of our arrival, we ended up being at the office for over 2 1/2 hours. Part of this trying to deal with the protective freezes on our credit reports and trying to deal with getting that problem solved without being able to talk to an actual person on their end. I realize that is certainly not the dealership problem but I think that just added to frustration on our end. Again not the dealerships problem. But I have never been treated so poorly as a customer during the he final paper signing. Again our Salesman was terrific (10 out of 10) which helps brought up the average rating of the dealership to a 3. Sadly how we were treated seems in contrast to Amy of the mission statements that the dealership makes about how they want to treat their customer UPDATE to our previous review When I wrote this review last Sunday I felt it was an honest review of our experience. For the dealership , it certainly was not very complimentary. Honestly I seldom answer these surveys and often wonder if anyone even reads them or cares about what customers say. Technology is used these days to easily stand behind making negative statements about others. But I also feel that it is even more important to point out the good things when they happen Which brings me to the reason for revisiting my first review. Well the management at Balise Ford did read my review and did genuinely take steps to make our experience with the dealership a positive one. I had stated before that our salesman would be rated a 10 out of 10. But after my most recent experience with the General Management at the dealership I would change my overall rating to 4.5 stars. Their most recent action to improve our experience really does show the importance they put into their mission statements regarding how they want to treat their customers. That is something that can be hard to come by these days. For that reason we wanted to come back to give an honest and updated assessment of Balise Ford More

Great service, they called with updates and sent text msessages. Easy to drop off and pick up car msessages. Easy to drop off and pick up car More

Jeff was a great help finding the right used van that met my needs. Very easy to work with. my needs. Very easy to work with. More

Michael was effective, efficient, polite, great communication via text. I trusted him. Great service representative. communication via text. I trusted him. Great service representative. More

Be aware when buying here. My vehicle is out of commission. 8 months 8000 miles, under warranty. I use my vehicle to make a living.. They don't care. Put me off for 3 weeks whe My vehicle is out of commission. 8 months 8000 miles, under warranty. I use my vehicle to make a living.. They don't care. Put me off for 3 weeks when a simple check could solve the problem. They won't give me a loner so I'm out of business. I'm 80 years old, collecting social security I want the money I make to get through the winter. They don't care. More

Jeff was the best part of day came back with real trade in offers didn't play games it all in all was a great experience at this dealership which you don’t hear that very often at other dealerships and my in offers didn't play games it all in all was a great experience at this dealership which you don’t hear that very often at other dealerships and my wife got a truck that she loves so it was a win win thank you everyone at Balise Ford More

Excellent personal service. Felt very comfortable dealing with everyone. There was no pressure to buy. Felt very comfortable dealing with everyone. There was no pressure to buy. More

Jeff is wonderful, kindhearted, knowledgeable and went over and above for us. We’re grateful. over and above for us. We’re grateful. More