Bakersfield Hyundai

I recently experienced a significant discrepancy between the information advertised on the Hyundai official website and the way it was conveyed by the Bakersfield dealership. The inconsistency between these the information advertised on the Hyundai official website and the way it was conveyed by the Bakersfield dealership. The inconsistency between these two sources regarding customer incentives left me feeling disappointed and misled. On the Hyundai website, it clearly states that there are incentives available for college students and first responders. However, my visit to the Bakersfield dealership revealed a different story. I was informed that these incentives are treated as separate programs and that if I wanted to benefit from them, I would be forced to accept a higher APR, making it impossible to secure a decent interest rate. This practice of offering incentives but then penalizing customers with inflated APRs is unacceptable. It feels like a manipulative tactic designed to extract more money from unsuspecting customers who are genuinely interested in the advertised incentives. Transparency and honesty are essential when it comes to building a relationship of trust with customers. Unfortunately, my experience at the Bakersfield dealership has left me questioning the dealership's commitment to customer satisfaction and fair treatment. I strongly advise potential buyers to exercise caution when dealing with this dealership, as they seem more focused on their own interests rather than providing a satisfactory experience for customers. Overall, the misleading information and the dealership's insistence on higher APRs for incentives have left a negative impression. It is disheartening to see such practices persist in the automotive industry, and I hope that Hyundai takes steps to address these concerns and ensure consistent and fair treatment for all customers. More

I love my time at thise dealership. Everyone's nice and friendly and such a great environment Everyone's nice and friendly and such a great environment More

Whoever designed a customer feedback survey that requires the submission of text is an idiot. This would be so much easier to complete with the requirement for text. You obviously are not all that interest the submission of text is an idiot. This would be so much easier to complete with the requirement for text. You obviously are not all that interested in customer feedback from a broad range of customers. More

Everyone is very welcoming and willing to help you, the place is nice and clean. They answer any questions you have, the complimentary coffee and snacks are a nice touch. place is nice and clean. They answer any questions you have, the complimentary coffee and snacks are a nice touch. More

Great customer service with trust worthy staff. I was able to receive a quick turnaround on my service needs. I was able to receive a quick turnaround on my service needs. More

The experience to get my car serviced was so easy. Everyone is so pleasant. You feel like you matter when you’re there Everyone is so pleasant. You feel like you matter when you’re there More

I always get excellent service when I bring my car in for anything David is just amazing & always so pleasant. Thank you for always giving great customer service. for anything David is just amazing & always so pleasant. Thank you for always giving great customer service. More

The team at Bakersfield Hyundai was helpful and friendly. They were very efficient and got me on the road quickly. I was very impressed by the hospitality. I think everyone who walked by me while I was sitti They were very efficient and got me on the road quickly. I was very impressed by the hospitality. I think everyone who walked by me while I was sitting in the waiting area. I’m pretty sure one of the folks was the General Manager. Anyway, great customer service! More