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Baker Nissan

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
1,755 Reviews
Baker Nissan has one of the largest inventories of new and pre-owned Nissan's to choose from in Houston. We are a family-owned business, and the only Houston Nissan dealership to have done business for over 36 years under the same name and owner, Bruce Baker. We are proud of our family-type orientation and work hard at maintaining that rapport with our customers. Baker Nissan has received the prestigious Owner First Award of Excellence from Nissan ten times, far more than any other Nissan dealer in Houston. The award is the highest recognition of customer service given to a Nissan dealership. Only 38 of more than 1,100 dealers across the nation have won this honor. The largest inventory of new Nissans in Houston to choose from; the highest levels of customer service; a reputation for customer satisfaction no other Nissan dealership in Houston can touch; makes Baker Nissan the clear choice for Nissans in Houston.
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19630 Northwest Freeway

Houston, TX

77065

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Showing 844 service reviews

September 24, 2026

Great experience at Baker Nissan! Had the windows tinted and the team wrapped up earlier than expected as I waited and worked from the service center. Thanks again, Cesar and Yamet! More

by Jeremy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Vivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yamet "Jim" Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 19, 2026

Courteous, Kind and Knowledgeable with my best interest in all discussions. Pleasure to work with them. More

by FOGLEGIRL26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cantos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Najee Rashad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2026 -

Baker Nissan responded

Thank you for your kind words! Our team always strives to provide excellent service and prioritize our customers' best interests. It was a pleasure working with you! #CustomerSatisfaction #Teamwork #PleasureToServeYou

September 18, 2026

Great and fast as always. My to go for any Nissan services. From advisor to the service done. More

by Ivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuell Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 23, 2026 -

Baker Nissan responded

Thank you so much for your kind words! We are thrilled to hear that you continue to have a positive experience with our Nissan services. Our team takes great pride in providing efficient and top-notch service. We appreciate your loyalty and look forward to serving you again in the future.

September 17, 2026

Great customer service. Very attentive with updates, offers etc. very happy with the performance and everything you did to my truck. Thanks More

by RHERMED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar "Tony" Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2026 -

Baker Nissan responded

Thank you for the glowing review! We strive to provide top-notch customer service and are thrilled to hear that you were happy with our updates and performance on your truck. Thank you for choosing us!

September 15, 2026

It’s okay overall. Wouldn’t say it’s the best experience or customer service. More

by an.dy.ph.d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marco Pena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 18, 2026 -

Baker Nissan responded

Thank you for your feedback. We apologize for any less-than-satisfactory customer service experience you may have had. Our team is constantly working to improve and we hope to provide a better experience for you in the future.

September 14, 2026

Emmanuell provided excellent customer service during my visit. He was professional, friendly, and made sure everything was explained clearly. He kept me informed throughout the service and made the whole p More

by PAULAARAUZ01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuell Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 15, 2026 -

Baker Nissan responded

Thank you for your kind words! We are so glad to hear that Emmanuell provided excellent service during your visit. He takes great pride in making our customers' experience stress-free and we appreciate you recommending him to others. Thank you for choosing our business! ⭐️⭐️⭐️

September 13, 2026

Pleasant with the server and they are really on time, weren’t keeping late, I like it …… More

by huynhhau75
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar "Tony" Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 15, 2026 -

Baker Nissan responded

Thank you so much for your positive review! We strive to provide excellent service and punctuality. We're glad you enjoyed your experience with us. See you again soon! 🎉 #customerlove #punctualitygoals #excellentser

September 13, 2026

Pleasant and welcoming attitude! Very helpful in responding to the customers needs. Good customer service More

by BAONYLE
Recommend Dealer
Yes
Employees Worked With
Rolando
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Sep 15, 2026 -

Baker Nissan responded

Thank you so much for your kind words! We strive to always have a pleasant and welcoming attitude and are happy to hear that it was reflected in our customer service. We are always here to help with any of your needs.

September 13, 2026

I am pleased with the service that I have received on my 2025 Nissan Sentra although it only has 5K miles, and I purchased it in November 2024. More

by LHARRISON26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolando Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 15, 2026 -

Baker Nissan responded

Thank you for choosing us for your Nissan Sentra service needs! We are delighted to hear that you were satisfied with our service and hope to continue serving you in the future. Happy driving! 🚗

September 10, 2026

I arrived at my appointment time and was met within a minute by my service advisor Marco). He did an excellent job at checking me and out when the maintenance on my vehicle was finished. Thank you Marco! More

by frank.flores@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 11, 2026 -

Baker Nissan responded

Thank you for your kind words! We are happy to hear that Marco provided excellent service during your appointment. We strive to make every visit efficient and stress-free. We appreciate your business and look forward to seeing you again in the future.

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