Back

Baker Nissan

Houston, TX

4.8
1,531 Reviews
Baker Nissan has one of the largest inventories of new and pre-owned Nissan's to choose from in Houston. We are a family-owned business, and the only Houston Nissan dealership to have done business for over 36 years under the same name and owner, Bruce Baker. We are proud of our family-type orientation and work hard at maintaining that rapport with our customers. Baker Nissan has received the prestigious Owner First Award of Excellence from Nissan ten times, far more than any other Nissan dealer in Houston. The award is the highest recognition of customer service given to a Nissan dealership. Only 38 of more than 1,100 dealers across the nation have won this honor. The largest inventory of new Nissans in Houston to choose from; the highest levels of customer service; a reputation for customer satisfaction no other Nissan dealership in Houston can touch; makes Baker Nissan the clear choice for Nissans in Houston.
Contact Dealership

19630 Northwest Freeway

Houston, TX

77065

Directions

By Type

Showing 715 service reviews

June 18, 2026

Thank you, Rogelio Martinez, for the exceptional service! Your professionalism, attentiveness, and thorough explanations made my experience outstanding. I truly appreciated the time you took to provide a com More

by JACEJ1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2026

I really would not like to say how my experience was and the whole process since the very first day I bought my car, because it would be a horrible review More

by crystalgf24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yamet "Jim" Medina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Axel Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2026

The service department here is super helpful. Im usually in and out pretty quick. Najee has been my service advisor for years. Best service I've ever received! More

by CHAUNTEVIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Najee Rashad
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2026

Baker Nissan takes great pride in their customers. Everyone go above and beyond to see that the customers are treated with the highest respect. I’ve been dealing with Baker Nissan since 2010 and becau More

by Jeanetta Hurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammy Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rogelio Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kene Abiakam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2026 -

Baker Nissan responded

Thank you for your kind words and continued support, we truly appreciate your loyalty! Our team at Baker Nissan strives to provide top-notch service and a welcoming environment for all our valued customers. It's truly our pleasure to have you as a happy customer. See you on your next visit!

June 15, 2026

Service advisor Yamet Medina is very helpful and keeps you informed what is happening and when the car will be ready. He is the reason I keep using Baker Nissan for service work on the 2 Nissan vehicles w More

by PETERROTH8623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yamet "Jim" Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2026 -

Baker Nissan responded

Thank you for the kind words about our service advisor, Yamet Medina! We are happy to hear he has provided you with helpful and informative service. We appreciate your loyalty and look forward to continuing to provide top-notch service for your Nissan vehicles. Thank you for choosing Baker Nissan!

June 15, 2026

Julian was very helpful, knowledgeable, and got my vehicle in quickly. He kept me updated throughout the entire process and made everything easy and stress-free. I’m very pleased with the service I re More

by castillo323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Alvarado
Jun 17, 2026 -

Baker Nissan responded

We are thrilled to hear that Julian provided you with exceptional service and made your experience stress-free. Thank you for choosing us and we can't wait to serve you again! #CustomerFirst #HighlySatisfied

June 14, 2026

The service requested was completed successfully and within the desired amount of time and cost. More

by ALLANHEATH49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yamet "Jim" Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2026 -

Baker Nissan responded

Thank you for the positive review! We are thrilled to hear that our team was able to meet your expectations in terms of both time and cost. We strive to provide efficient and affordable services for all of our customers. Thank you for choosing us!

June 13, 2026

All is good with the exception of the waiting time even with appointments. Please loook into this as it is very inconvenient. More

by VLEON7901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolando Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2026 -

Baker Nissan responded

Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with wait times and will definitely address this issue to ensure a more efficient experience for our valued customers. Thank you for your feedback!

June 12, 2026

Customer service is always great and the professionalism, speed of service and keeping me abreast on what i need to have done is awesome More

by SIMMIECOLSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amiee Govea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar "Tony" Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Najee Rashad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emmanuell Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2026 -

Baker Nissan responded

Thank you for your kind words! Our team takes pride in providing excellent customer service and keeping our clients informed every step of the way. We appreciate your support and look forward to continuing to serve you in the future. #customersatisfaction #greatservice

June 11, 2026

Am not happy cause they did not put my cap back on my tire so I will be going back up there More

by carolynt.atejackson936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Pena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2026 -

Baker Nissan responded

Hi, we apologize for the inconvenience. We will make sure to remind our team to double check for any missed items during our services. We would like to fix this situation if you are open to return so we can replace your Valve caps and offer you a complementary detail on your vehicle

1
...