Baker Buick GMC Hudsonville - Service Center

I had a better experience back 2/2022. I went in for tire rotation and had no problems with them doing so, even thought I didn’t have my anti theft lug nut keys. This time around I needed I went in for tire rotation and had no problems with them doing so, even thought I didn’t have my anti theft lug nut keys. This time around I needed new tires and I made the mistake to mention my missing key and guess what? This this time they didn’t have the proper key to take them off and i had to pay $160 and $17 each for each lug nut. Fast forward. Got there at 10:30 am. It’s now 1:20 ish. I finally ask about my car. They lady said. It was done about 1/2 hour ago but I forgot. She said, I’m new here and I’m trying to do better. She was very nice about it, but 1/2 hr later? So almost 3 hr later and $370 I finally got my car. More

Professional and friendly service. Great prices and communication. They fix it right the first time. Great prices and communication. They fix it right the first time. More

Betten Baker GMC changed the oil and filter, rotated the tires.and performed a 19 point inspection on my GMC Terrain in a timely manner. Their service department was friendly professional. tires.and performed a 19 point inspection on my GMC Terrain in a timely manner. Their service department was friendly professional. More

Very good experience with Betten Baker Service. They scheduled me when I had time and finished when promised. Gave me a shuttle ride as well. They scheduled me when I had time and finished when promised. Gave me a shuttle ride as well. More

On time, thorough, timely and professional. I appreciate their Good service. Thank you very much. I appreciate their Good service. Thank you very much. More

Very helpful, easy to make appt. Staff is very friendly. Facility is clean and modern looking Staff is very friendly. Facility is clean and modern looking More

Very clean get U right in for your appointment will give a ride home and pick U back if the work is longer than a hour. a ride home and pick U back if the work is longer than a hour. More

I felt the service person was rude and condescending. I originally scheduled another visit for 12/5 but canceled it even before I left. I originally scheduled another visit for 12/5 but canceled it even before I left. More

Slow but nice. Not very organized. Smokes in your car and doesn’t call when your vehicle is ready. Not very organized. Smokes in your car and doesn’t call when your vehicle is ready. More

Bought a truck from a different location and had an oil leak a couple days after picking it up. Brought it to the Hudsonville location and they got me right in and had it fixed an back to me the next day. leak a couple days after picking it up. Brought it to the Hudsonville location and they got me right in and had it fixed an back to me the next day. Thank you! More