Baker Buick GMC Hudsonville - Service Center

Pleasant and courteous. But very busy so getting back to you is not an immediate thing. Other than that they were great and did good work. But very busy so getting back to you is not an immediate thing. Other than that they were great and did good work. More

Helpful and friendly staff. I even met someone from high school so that was nice. I even met someone from high school so that was nice. More

Great place to do business with. Very friendly staff and service has car ready ontime. Very friendly staff and service has car ready ontime. More

Betten Baker Grandville diagnosed my problem and made an appointment for me to get service from Betten Baker Hudsonville. I was told it would take only an hour. When I got to the appointment I was told it w appointment for me to get service from Betten Baker Hudsonville. I was told it would take only an hour. When I got to the appointment I was told it would be 1-2 hours. After 1.5 hours I was told that I need an alignment, new brakes, and a new battery. First of all, I just had snow tires put on; my braking doesn’t seem any different to me and I hear no noises; and I literally just got a brand new battery. So I politely declined all those services. “What about the problem I came in for?” I asked (failed purge valve). I was told they didn’t have the part for that. WHAT?! I made the appointment for this purpose last week! It cost me 2 hours off my hourly wage job to be here. And instead of fixing what was broke they spent the whole time looking at different parts of my car that had nothing to do with the problem at hand. Ok, fine, they probably always do a thorough inspection, whatever. But then telling me things need fixed or replaced that I KNOW don’t- that was irritating. But here’s the icing on the cake: Almost as an afterthought, as I was about to leave, they mentioned that I have a mice nest under my ignition wires, which if I didn’t get rid of, the mice could chew through the wires, causing thousands of dollars worth of damage. I thanked them for bringing it to my attention. On my way home I thought “Why wouldn’t they kindly remove the nest for me? They didn’t even show me where it was at.” So now I’m driving around with a purge valve failure, which I was told by my car’s diagnostic system to have serviced within 7 days. I was told they would call me when the part came in. But now I’m afraid to go back there. More

Briana is ABSOLUTELY an AWESOME service agent and REALLY knows her stuff.. Will be bringing my vehicle back whenever I need to. knows her stuff.. Will be bringing my vehicle back whenever I need to. More

Kayla was very helpful and set our phones up correctly! We were so thankful and pleased with her professionalism! I’m We were so thankful and pleased with her professionalism! I’m More

I trust them. Glenn Schaaf has been servicing me for 13 years. Efficient kind and thoughtful. Glenn Schaaf has been servicing me for 13 years. Efficient kind and thoughtful. More

Very good, i wouldn’t go anywhere else. Todd Wenzel is the next closest place, and they don’t do near as much stuff. Todd Wenzel is the next closest place, and they don’t do near as much stuff. More

Friendly and helpful. The environment to wait for your vehicle is very accommodating and comfy/private The environment to wait for your vehicle is very accommodating and comfy/private More

BETTEN Baker provides Excellent service. They are prompt and accommodating. Their representatives return calls timely and have answers. They are prompt and accommodating. Their representatives return calls timely and have answers. More