Baker Buick GMC Hudsonville - Service Center

This dealership worked on my vehicle for a few days and figured out what was wrong with it. The only frustrating part was not having a loaner vehicle while they had my vehicle in the shop for a few days. figured out what was wrong with it. The only frustrating part was not having a loaner vehicle while they had my vehicle in the shop for a few days. More

The dealership and all employees were professional, courteous and very friendly. The service was completed on time. courteous and very friendly. The service was completed on time. More

Excellent service on my car and was completed by the expected time. Staff was very professional. expected time. Staff was very professional. More

The service department was very helpful. I was actually amazed that they did a safety inspection when I brought my vehicle in. Also, it was nice that they informed me if the free oil change I was actually amazed that they did a safety inspection when I brought my vehicle in. Also, it was nice that they informed me if the free oil change that I have. I would have otherwise not known about it. More

They did a great job. The recall service was done and the truck was back on the road in less than the quoted time. The recall service was done and the truck was back on the road in less than the quoted time. More

I did not like how the person responded to a question I presented. Thank you presented. Thank you More

Communication was poor. After approving the part order, I had to call to get an update after 2 weeks of no contact, only to find out the part on order was discontinued. Then After approving the part order, I had to call to get an update after 2 weeks of no contact, only to find out the part on order was discontinued. Then after approving the purchase of a used part, I waited 2 more weeks with no contact. When i called again, I found out the part was in. Bright spot was the service contact was pleasant to work with. One key to customer service is communication-when the customer doesn’t know what is happening after 2 weeks (twice), the customer gets frustrated. Also, there were several items discovered to be wrong with my car and had to pay for 4 separate 1 hour diagnostic fees, with no offer to reduce the cost for my trouble. More

I have been very pleased with your service center and their honesty. I had a bad experience at a Holland dealer and luckily I spoke to your people and the issue that I had at the time was a warranty cov their honesty. I had a bad experience at a Holland dealer and luckily I spoke to your people and the issue that I had at the time was a warranty covered issue. The Holland dealership wanted to charge me over $900.00. Honesty pays . Thank you More

Brianna is always very helpful and cheerful. She takes good care of us when we need to schedule the service and follows up promptly. A pleasure to work with! She takes good care of us when we need to schedule the service and follows up promptly. A pleasure to work with! More

The service was Great I would recommend this dealership. Briana is very helpful and super easy to work with. Briana is very helpful and super easy to work with. More