Baker Buick GMC Hudsonville

No real issue with the dealership. More of an issue with customer service and with GM. I have a repair that needs to be done on my car. This is a known issue with the shifter not show More of an issue with customer service and with GM. I have a repair that needs to be done on my car. This is a known issue with the shifter not showing it is in park. GM knows about this issue with the encore Gx vehicles. There is no warranty. As the customer I need to pay to repair an issue that is not normal wear and tear but a faulty part. This is absolutely ridiculous. The car has less than 50k miles. Very frustrating. More

Things went well for the service. Communication was good. Pick up also went smooth and quickly. Communication was good. Pick up also went smooth and quickly. More

It was just an oil change. It went well. The experience that I had was good. It went well. The experience that I had was good. More

They did a great job and kept me well informed on the progress on my car. progress on my car. More

Great customer service, excellent communication, the repairs were made in a timely fashion and completed on schedule repairs were made in a timely fashion and completed on schedule More

They put my part on another customer's car, but they did have the same last name. What are the chances of that? have the same last name. What are the chances of that? More

N/A No thank you I don't want to provide text comments. I prefer to use number ratings. I prefer to use number ratings. More

The staff was amazing and kept me informed throughout the evolution. They were helpful every step of the way. GM failed on the 90 day process though. They couldn’t get multiple tools to the dealership to per evolution. They were helpful every step of the way. GM failed on the 90 day process though. They couldn’t get multiple tools to the dealership to perform the required maintenance and during the 13 weeks that my vehicle was in the maintenance department they only sent a Field Service Engineer to evaluate the problem (3) times. The issue could have been solved much sooner had GM had the FSE spend more time investigating the problem. Their failures cost not only me, but also the dealership precious time and money. The vehicle ended up spending more time investigating maintenance than in my possession before it was completed. The dealership did great, but GM dropped th ball. More

They made the process very easy and did the work in one day. Thank you for your excellent service. day. Thank you for your excellent service. More

Great service we had a bit of a wait so they shuttled us to a local restaurant then picked us up . to a local restaurant then picked us up . More