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Baker Buick GMC Hudsonville

Hudsonville, MI

4.6
2,287 Reviews
Call Dealership (616) 379-4440

3320 Highland Dr

Hudsonville, MI

49426

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2,287 Reviews of Baker Buick GMC Hudsonville

April 09, 2025

My truck has now left the service center multiple times. Each time it has left I have found something wrong with my truck that GMC techs didn’t even point out to me. As someone who is in customer service th More

by oudingbryce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
May 10, 2025 -

Baker Buick GMC Hudsonville responded

Thank you for bringing this to our attention, and we're truly sorry to hear about your experience. It’s clear we fell short in your case, and we apologize for the oversight. We take this feedback seriously and are addressing it with our team to ensure better communication and thoroughness moving forward. If you’re open to it, we’d appreciate the chance to speak with you directly and make this right.

April 08, 2025

Had a great experience with the service team, very friendly and the service has very fast. More

by toddarunyon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pietro Messina, Brooke Wilde
Report | Print
May 10, 2025 -

Baker Buick GMC Hudsonville responded

Thank you SO much for the five star review! We are so happy to hear that you had such a fantastic and efficient experience with our service team! We appreciate you trusting us with your business and we hope to see you again in for any service needs in the future!

April 08, 2025

Baker has always been great to work with. I had my Enclave serviced and the rear hatch buttion replaced, Mercedes Tharp kept me informed of the process and called my extended warrant company More

by JOHN.VANDERHULST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mercedes Tharp
Report | Print
May 10, 2025 -

Baker Buick GMC Hudsonville responded

Hi John! Thank you SO much for the five star review! We are so happy to learn that you had such a fantastic experience with our service team and that Mercedes helped to make that experience even better! We appreciate you trusting us with your business and we hope to see you again for any future service needs!

April 07, 2025

I expect to pay a little more at a dealership, but the price for replacing a muffler for my car was 3 times the price expected for this job according to Google, including labor and premium parts. Service More

by Antje3037@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
Report | Print
May 10, 2025 -

Baker Buick GMC Hudsonville responded

Thank you for your honest feedback. We’re glad to hear you were happy with the service and found our team courteous. We appreciate your input and will continue working to ensure our pricing is as competitive and transparent as possible. If you'd like to discuss this further, we’d be happy to connect you with someone who can better help the issue!

April 07, 2025

Did not disclose that there was a flat fee of $199 for oil change package even if you did not want all the service items in the package. (tire rotation). More

by lplumbing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Briana
Report | Print
May 10, 2025 -

Baker Buick GMC Hudsonville responded

Thank you for taking the time to share your experience. We apologize for any confusion regarding the pricing of our oil change package. Transparency is important to us, and we’re sorry if the flat fee and included services weren’t clearly communicated upfront. We appreciate your feedback and will use it to ensure we’re clearer with our customers in the future. If you’d like to discuss this further, please don’t hesitate to reach out—we’d value the opportunity to make it right.

April 07, 2025

Love it! Mercedes did a fantastic job as always, appreciate the great service and amenities. More

by fisherking1972
Recommend Dealer
Yes
Employees Worked With
Mercedes
Report | Print
May 10, 2025 -

Baker Buick GMC Hudsonville responded

Thank you SO much for the five star review! We are so thrilled to hear that you had such a great experience with our service team and that Mercedes helped to make that experience even better! We appreciate you trusting us with your business and we hope to see you again for any future service needs!

April 07, 2025

Was happy with the overall service that was provided and being able to get my truck the same day! More

by dreskiparris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pietro Messina
Report | Print
May 10, 2025 -

Baker Buick GMC Hudsonville responded

We are so elated to learn that you had such a fantastic and efficient experience with our service team! We appreciate you trusting us with your business and we hope to see you again for any service needs in the future! Thank you SO much for the five star review!

April 06, 2025

Appointment time snd being able to get a ride home and picked up. I am a GM retiree. More

by Nankmeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianne
Report | Print
May 10, 2025 -

Baker Buick GMC Hudsonville responded

Thank you so much for the five star review! We are so happy to learn that you had such a great experience with our service team! We appreciate you trusting us with your business and we hope to see you again for any service needs in the future!

April 05, 2025

Emily is amazing. Thankful that she always helps me with my vehicle and scheduling service. More

by alexbaldridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
Report | Print
May 10, 2025 -

Baker Buick GMC Hudsonville responded

We are so thrilled to hear that you had such a great experience with our service team and that Emily helped to make that experience even better! We appreciate you trusting us with your business and we hope to see you again for any service needs in the future! Thank you so much for the five star review!

April 05, 2025

Emily in the service department was great to work with! Going in I was a little disappointed that I was bringing my car in again for what should have been fixed the first time. Emily and the service manag More

by jimhekhuis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Daniels, Pietro Messina
Report | Print
May 10, 2025 -

Baker Buick GMC Hudsonville responded

Thank you so much for the five star review! We are so happy to hear that you had a great experience with our service team and that they were able to resolve the issue! We are so glad that Emily helped to make your experience even better! We appreciate you trusting us with your business and we hope to see you again in the future for any service needs!

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