Bailey's Motor Sales Inc

My Jeep’s “check engine” light came on and then I received a “hot engine” alert after driving a few miles. Local repair shop looked at it and said it needed to go to the dealer because the issue was received a “hot engine” alert after driving a few miles. Local repair shop looked at it and said it needed to go to the dealer because the issue was computer-related. This morning I called Paul Bailey’s service department to schedule an appointment. The woman asked if I were an existing customer. I said no, that I just moved to RI a few months ago. She said that they would not service my Jeep because they are now only servicing existing customers due to being busy. This is no matter how far in the future I was willing to wait to have the car serviced. I was incredulous. I told her that I like Jeeps, that I will probably buy a new Jeep soon and that she just made sure that I would never, ever buy from that dealership. I guess it’s not illegal to discriminate on the basis of being new to the area and not being a pre-existing customer, but it sure is bad business. I’m going elsewhere for my next car. More

After waiting over three months for a rear differential for my 2015 Jeep Trailhawk I had it towed to Paul Bailey's Jeep as a last resort. The following week they had the rear differential and also order for my 2015 Jeep Trailhawk I had it towed to Paul Bailey's Jeep as a last resort. The following week they had the rear differential and also ordered two rear axle halfs. Yesterday, I picked up my Trailhawk completed correctly and as promised. My thanks to all in the Service Department at Paul Bailey's. My ride back to Harrisville was Fantastic! Steve Miller More

Well Worth The Trip! Anthony made my purchase easy from the minute I walked in the door. Easy negotiating and fair value on my trade. It was well worth the trip! Anthony made my purchase easy from the minute I walked in the door. Easy negotiating and fair value on my trade. It was well worth the trip! More

pre owned Got a great deal on our pre owned dodge caravan, great people , great atmosphere and a great experience. Our sales Guy was professional, knowledgeable Got a great deal on our pre owned dodge caravan, great people , great atmosphere and a great experience. Our sales Guy was professional, knowledgeable and a pleasure to work with. More

finally bought a jeep wrangler unlimited after years of debating, finally pulled the trigger. EVERYONE was wonderful to deal with. I would not hesitate to buy from them again. Personable, h after years of debating, finally pulled the trigger. EVERYONE was wonderful to deal with. I would not hesitate to buy from them again. Personable, honest, straightforward. Nice people! More

It was a great experience salesman awesome! First Jeep we ever owned and happy to be! Its a Great vehicle and fun to drive and ride in! The staff who work there are very knowledgeable and helpfu First Jeep we ever owned and happy to be! Its a Great vehicle and fun to drive and ride in! The staff who work there are very knowledgeable and helpful and friendly! More

Commitment to Customer I have just purchased my THIRD car (the deal couldn't be beat) from Peter Eason and Tom DiRocco at Paul Bailey's and I'm glad to have the opportunity I have just purchased my THIRD car (the deal couldn't be beat) from Peter Eason and Tom DiRocco at Paul Bailey's and I'm glad to have the opportunity to provide feedback. I can't say enough about the enthusiasm, and knowledge of everyone at Paul Bailey's. Everyone seems happy at their job, and that comes across - even in the follow-up phone calls they make. Never spoke to anyone who wasn't friendly, upbeat and concerned with your experience - whether it's sales or service. I think that alone says a lot these days.. I've been a customer for many years now, and I'd never go anywhere else. Oh, and did I mention my car is even washed before I get it back after service? What's better than that???? More

Excellent experience purchasing a Dodge Durango We did weeks of comparison shopping, research, and test drives for full size (7-8 passenger) SUV's. Decided the Dodge Durango was the right one for us We did weeks of comparison shopping, research, and test drives for full size (7-8 passenger) SUV's. Decided the Dodge Durango was the right one for us, and went about searching on-line for the vehicle with our desired features. We were buying a 2014 at the end of the model year - 2015 were being built but had not yet arrived, so you couldn't 'special order' a 2014. Paul Bailey's had the vehicle we wanted, so we drove over an hour to check out the vehicle and see if we could get a good price. We had test driven a similar vehicle at another dealership, so we were ready to walk if the dealership was bad or we couldn't get a good deal. We had visited two other Dodge dealerships and multiple other brand dealerships in our shopping. Paul Bailey's was one of the tops in our shopping experience. We were able to negotiate a fair price in a no pressure, friendly, family -oriented environment. No slick sales games and no high pressure. Straight forward transaction. Got a fair price on our very old trade-in. Staff stayed after closing hours on a Saturday to complete the purchase and we drove off the lot with the new vehicle. After the purchase, the dealership spent extra time trying to get the vehicle registered - they had to make two trips to the Massachusetts RMV (from RI!) to get it registered because of paperwork snafus (that were not their fault). They kept at it and got the vehicle registered. Kudos! By the way, we have had the vehicle over a month and love it. So far we are very pleased with our choice of the Durango. More

Purchase of a new Chrysler 300 We just purchased a new chrysler 300 today...and our experience was just wonderful Our Salesmen Peter Easdon was incredible..we felt so comfortable We just purchased a new chrysler 300 today...and our experience was just wonderful Our Salesmen Peter Easdon was incredible..we felt so comfortable he took the time to explain everything in the vehicle and invited us back with any questions....we also had the pleasure of meeting Tom DeRocco the manager who was also very pleasant and informative....our next good experience is when we met F & I officer Frank Mancini....he took the time to explain all of the paper work and explained what every signature was for.. I would highly recommend Paul Baileys Chrysler store and there wonderful staff. ... More

Fabulous I can't say enough about John D. the manager and Frank M. in Finance.The nicest guys you would ever want to meet. They were so professional and helpfu I can't say enough about John D. the manager and Frank M. in Finance.The nicest guys you would ever want to meet. They were so professional and helpful they made my experience there so easy! They explained ALL the paperwork to me and went out of their way to give me a great deal. Thanks guys your the best! More