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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
July 31, 2019
Good customer care experience Andrew took good care of me the moment I got to their auto yard to the end. I told him what I was looking for and the amount I had. He skillfully show Andrew took good care of me the moment I got to their auto yard to the end. I told him what I was looking for and the amount I had. He skillfully showed me what he had and explained into detail about the cars. I had several makes and models to choose from, then I madly fell for a dodge challenger and he helped me through the purchase process n within a few hours, I left, driving my own car. Happy and satisfied customer I am. I recommend anyone looking for a car to go for them. #Wine Automotive More
by MuscleCar
Employees Worked With
Andrew Wright
July 31, 2019
Excellent experience! Great people and Mike was fantastic. I would definitely work with Mike and Brian again on my next vehicle. I will be visiting the dealer again very Great people and Mike was fantastic. I would definitely work with Mike and Brian again on my next vehicle. I will be visiting the dealer again very soon. More
by Larry
Employees Worked With
Mike Stickle
July 31, 2019
Working with Andrew I worked with Andrew on what I like to call a "milestone" car. He did what he could and everything and I got the car. Andrew is great as well as his I worked with Andrew on what I like to call a "milestone" car. He did what he could and everything and I got the car. Andrew is great as well as his team! ...."keep it coming man"!! More
by mtamoria1
July 31, 2019
Amber rocks! I'm giving Amber Five Stars because of her communication from start to finish. From the moment I called inquiring about buying a car, to the moment I I'm giving Amber Five Stars because of her communication from start to finish. From the moment I called inquiring about buying a car, to the moment I drove off the lot, Amber was in constant, hassle-free contact. She made the deal very easy. Even though the car that I initially wanted had been sold, she was right there with a great alternative! I'm very happy with my purchase. Amber... thanks again for making a normally stressful task... easy and smooth!! More
by Fluteness
July 31, 2019
Trustworthy Thanks to Andrew Wright at Wine Automotive I'm in my new Altima. I had drove around all day, and even through the dealership 3 times that day when I s Thanks to Andrew Wright at Wine Automotive I'm in my new Altima. I had drove around all day, and even through the dealership 3 times that day when I saw this beauty. Thanks a lot Andrew. More
by Devilpup0001
Employees Worked With
Andrew Wright
July 30, 2019
Nice car Worked with Andrew quick easy process clean car worked quick very friendly snd willing to work with people in need take care of the customer Worked with Andrew quick easy process clean car worked quick very friendly snd willing to work with people in need take care of the customer More
by Cody92
July 30, 2019
Full size Supercab Just bought my F-150 pickup at wine Automotive. I was able to meet owner Jeff who is very nice and set me up with Jay the GM and Andrew my sales perso Just bought my F-150 pickup at wine Automotive. I was able to meet owner Jeff who is very nice and set me up with Jay the GM and Andrew my sales person. Both of these gentlemen were respectful and friendly and first class all the way. I would buy another vehicle from them any day. Thank-you wine Automotive from a happy client! More
by Mikerine27
July 30, 2019
Excellent experience Enjoyed my experience with the Wine Auto, Andrew was a pleasure to deal with, truly put me first took care of me from start to finish. Made sure every Enjoyed my experience with the Wine Auto, Andrew was a pleasure to deal with, truly put me first took care of me from start to finish. Made sure everything with the vehicle I purchased was taking care. Will definitely recommend Wine Auto and Andrew to anyone looking for a vehicle More
by BWaldron33
Employees Worked With
Andrew Wright
July 29, 2019
Great Experience At Wine Automotive Andrew was very helpful in choosing the car I bought. He provided me with all the info I asked for and more. It was late in the evening when I arrived Andrew was very helpful in choosing the car I bought. He provided me with all the info I asked for and more. It was late in the evening when I arrived and after closing when I left. He always wore a smile and never complained about my indecisiveness. He understood my situation and with the help of his colleague Brian in finance, I had myself a great car and piece of mind. Thank you! More
by Mmwilliams44
July 28, 2019
Great experience! Amber was easy to communicate with, had excellent customer service, and sold me mu explorer at a great price!! Easy and efficient car buying experienc Amber was easy to communicate with, had excellent customer service, and sold me mu explorer at a great price!! Easy and efficient car buying experience!!! More
by Delma
Employees Worked With
Amber Stickle
