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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
March 02, 2020
My experience was wonderful. I was able to get what I came in for. Wayne was wonderful!! Everybody was knowledgable and friendly. I would refer a friend or family member to you. Thanks for a great exper came in for. Wayne was wonderful!! Everybody was knowledgable and friendly. I would refer a friend or family member to you. Thanks for a great experience! More
by Camille196362
Employees Worked With
Other Employees :
Jeff Wine, Kim Brown, Mark Hartley, WAYNE PERRY
March 01, 2020
This was our first car purchase and honestly Wayne and everyone else there made it smooth and easy! Great customer service!! Definitely recommending to others! everyone else there made it smooth and easy! Great customer service!! Definitely recommending to others! More
by Mariii S
Employees Worked With
WAYNE PERRY
February 27, 2020
I really Appreciate all the advice and help that I received from Wyan Perry. He really understood wht I was looking for and he was very nice. I left out feeling very satisfied with the vehicle I purch received from Wyan Perry. He really understood wht I was looking for and he was very nice. I left out feeling very satisfied with the vehicle I purchase. More
by tcuffee77
February 21, 2020
I received the best care and service at Wine Automotive. Mr.Perry helped me he is excellent at paying attention to the customer needs and want. I told him what i was looking for, how mich im putting down, a Mr.Perry helped me he is excellent at paying attention to the customer needs and want. I told him what i was looking for, how mich im putting down, and how much im willing to pay each month. The finance Brian he was on point too he made sure I was taken good care of too. More
by Faith
February 21, 2020
The best car buying experience I’ve ever had! Reliable vehicles with great prices...I will definitely be buying another vehicle from here in the near future. vehicles with great prices...I will definitely be buying another vehicle from here in the near future. More
by Alopez
Employees Worked With
Mark Hartley, WAYNE PERRY
February 19, 2020
We are over joyed with our new family vehicle. Words can not express the gratitude i have for this dealership as a whole. Mr. Perry, to you i am forever grateful. You took your time and went above and beyon not express the gratitude i have for this dealership as a whole. Mr. Perry, to you i am forever grateful. You took your time and went above and beyond for me. You really made my first time car buying experience worthwhile. After the many other dealerships I’ve visited, your excellent customer service trumps all! Wishing you all continued success, peace and prosperity. Thank you. Forever a Wine Automotive customer, Amber ❤️ More
by Amberhardy619
Employees Worked With
WAYNE PERRY
December 30, 2019
Funny and committed Every staff member I interacted with was fantastic, especially Wayne! He was patient, and had a great sense of humor. He worked tirelessly to get me t Every staff member I interacted with was fantastic, especially Wayne! He was patient, and had a great sense of humor. He worked tirelessly to get me the best deal on the car I wanted, and stayed with me throughout the entire process. Wouldn't hesitate to go back and to recommend him and Wine Automotive to anyone I know looking for a new ride! More
by lizdobbs
September 13, 2019
Knowledgeable & helpful staff! Can not say enough wonderful things about Wine Automotive! Their sales staff is fantastic at helping you find just the right car for your budget and Can not say enough wonderful things about Wine Automotive! Their sales staff is fantastic at helping you find just the right car for your budget and driving needs! Jim and Jay were great listeners, very knowledgeable and had super follow up! Highly recommend Wine Auto! More
by MLockard
August 17, 2019
Overdosed in wine. Ha lol Not personable, too long waiting, not honest & not trustworthy!!!! They didnt try hard enf 2 get us the loan & dont believe they were ever going 2 fix Not personable, too long waiting, not honest & not trustworthy!!!! They didnt try hard enf 2 get us the loan & dont believe they were ever going 2 fix the issues that were all ready seriously wrong with the car anyhow!!! Said it would get fixed by Wed. but then by Friday said it wouldn't get fixed till after purchase. That's a joke!!! Would never recommend this place. U will waste ur time & get nothing but a headache!! Bought a much better car elsewhere from a very honest dealer. More
by Zoey
Employees Worked With
Jeff Wine
August 09, 2019
Very attentive and diligent staff. There were a number of hoops to jump through to finalize my auto purchase but Mark Hartley was persevering in answering all my questions and modifying There were a number of hoops to jump through to finalize my auto purchase but Mark Hartley was persevering in answering all my questions and modifying the purchase arrangement in order to meet my needs and expectations. Mark went above and beyond to offer a low-pressure and highly personalized experience. Assuming he treats all customers with the same degree of attentiveness you should be very pleased to deal with him and the Wine Auto group for your next used car purchase. More
by Steve
