Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 543 reviews
September 29, 2020
Amber, Brian, and Jay along with several others at Wine Automotive made our buying experience pleasurable. They were patient, flexible, and demonstrated integrity that was refreshing! Automotive made our buying experience pleasurable. They were patient, flexible, and demonstrated integrity that was refreshing! More
by clhwhit
September 19, 2020
Very friendly service, Not pushy at all, had a great deal of information on the vehicle. Definitely would return to this dealership in the future. of information on the vehicle. Definitely would return to this dealership in the future. More
by Briseli CollazoCortes
Employees Worked With
Jim Hayden
September 02, 2020
Do NOT buy the 2015 Toyota Corolla LE Sedan with the VIN number: 2T1BURHE8FC367227. I took it for a test drive and noticed that the AC wasn't working. After I drove for a little, I pulled over to inspect th number: 2T1BURHE8FC367227. I took it for a test drive and noticed that the AC wasn't working. After I drove for a little, I pulled over to inspect the car's interior and exterior. After about 5-10 minutes I noticed a reddish brown liquid coming out from beneath the engine. It steadily grew worse until the water pressure coming out was about as strong as a shower head. The engine then started smoking. I had to call the dealership to pick me up because I was not driving that thing anywhere. More
by Alana Lyons
Employees Worked With
Debbie Smentana
August 15, 2020
Would definitely come again and will reference for further buys and friends! He was very warm and friendly and helped me walked out with a car I really wanted!! further buys and friends! He was very warm and friendly and helped me walked out with a car I really wanted!! More
by Jay
July 18, 2020
Jim was our main man and took great care of us and was wonderful! Excellent customer service! Jim made sure that he took care of everything that we needed! I dare you to buy a vehicle at Wine's.. you won' wonderful! Excellent customer service! Jim made sure that he took care of everything that we needed! I dare you to buy a vehicle at Wine's.. you won't be disappointed! The whole staff is fantastic and very helpful! I definitely look forward to doing busy again with you guys! More
by Tasha757mack
Employees Worked With
The mechanic was very helpful!, Jim Hayden
June 30, 2020
We had an amazing experience with Jim at Wine Automotive! He was patient, fair and kind to my husband and I. Everyone was welcoming and gave us an great experience. He was patient, fair and kind to my husband and I. Everyone was welcoming and gave us an great experience. More
by christina.claflin
March 04, 2020
Where do I start!!! Wayne was the best salesman ever.. kind, polite, and highly dedicated to customer service!! Went above and beyond to make me satisfied!! It’s a must you go see him!! kind, polite, and highly dedicated to customer service!! Went above and beyond to make me satisfied!! It’s a must you go see him!! More
by toyatoya69
March 03, 2020
My experience was wonderful. I was able to get what I came in for. Wayne was wonderful!! Everybody was knowledgable and friendly. I would refer a friend or family member to you. Thanks for a great exper came in for. Wayne was wonderful!! Everybody was knowledgable and friendly. I would refer a friend or family member to you. Thanks for a great experience! More
by Camille196362
Employees Worked With
Other Employees :
Jeff Wine, Kim Brown, Mark Hartley, WAYNE PERRY
