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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
November 29, 2020
Such an amazing experience for this to be my 1st time purchasing a vehicle. Jim was a pleasure to work with he made the buying experience easy.. I would definitely recommend this place.. purchasing a vehicle. Jim was a pleasure to work with he made the buying experience easy.. I would definitely recommend this place.. More
by Klowemommy5
Employees Worked With
Jim Hayden
November 22, 2020
This place has good dealers working there. They will help you find the car that is best for you. They work for the customers not for themselves, also would like to put in a shoutout to Greg Porter for helpin you find the car that is best for you. They work for the customers not for themselves, also would like to put in a shoutout to Greg Porter for helping me with me getting the car I have for a nice deal. More
by Taken
Employees Worked With
GREG PORTER
November 16, 2020
Wine had a great selection of vehicles to choose from. Amber was pleasant to do business with and more than accommodating. Their finance department worked hard to help get me the vehicle I wanted. One of Amber was pleasant to do business with and more than accommodating. Their finance department worked hard to help get me the vehicle I wanted. One of the best car buying experiences I have had. More
by HPE Nick
Employees Worked With
Dave, Amber Stickle
November 04, 2020
Amber was very helpful! She was not pushy and she took time to understand me and what I wanted. I love my Subaru! Thanks Amber & Wine Automotive! time to understand me and what I wanted. I love my Subaru! Thanks Amber & Wine Automotive! More
by lizn
October 18, 2020
Amazing customer service!! They have a beautiful selection of cars to choose from. Highly recommend wine automotive if your looking for a great deal with great service. selection of cars to choose from. Highly recommend wine automotive if your looking for a great deal with great service. More
by davidalbritton
Employees Worked With
Amber Stickle, GREG PORTER
October 17, 2020
Amber was great! Very helpful and informative! Took time to clean the car for us on a Saturday! The whole staff was very friendly and nice. time to clean the car for us on a Saturday! The whole staff was very friendly and nice. More
by ramsam
October 01, 2020
We went in looking for a reliable commuter car and came out with a much nicer one! Thank you Amber for such professionalism! You made our experience smooth. You are appreciated! out with a much nicer one! Thank you Amber for such professionalism! You made our experience smooth. You are appreciated! More
by christashedrick
Employees Worked With
Amber Stickle
September 30, 2020
I found the exact car I wanted but I live in NC. Andrew got me all the pictures I needed along with answering all questions. Car was exactly as described so I drove 3 hours to pick it up. Easy financing wi got me all the pictures I needed along with answering all questions. Car was exactly as described so I drove 3 hours to pick it up. Easy financing with Brian and car has been top notch. I would not hesitate to do business with Wine Automotive again. More
by Greg
September 30, 2020
I haven’t made a purchase here yet, just browsed around getting a idea of what I’d like and when I tell you their new sales rep Amber was amazing! She was very informative and not pushy what so ever. We’re getting a idea of what I’d like and when I tell you their new sales rep Amber was amazing! She was very informative and not pushy what so ever. We’re expecting our first little one this November and once she’s here we will definitely be going to see Amber! More
by lilywalthall1998@gmail.com
Employees Worked With
Amber Stickle
