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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
January 25, 2012
Thomas McGuire was our salesman on our recent purchase of our 07 Titan and I can honestly say he is the best salesman I have ever had the opportunity to deal with. He was kind, patient knowledgeable and hone our 07 Titan and I can honestly say he is the best salesman I have ever had the opportunity to deal with. He was kind, patient knowledgeable and honest which is a big deal in the car selling industry. I would recommend him to anyone and everyone. More
by RyanStuart
Employees Worked With
Ryan Stuart
January 21, 2012
Everyone here did an outstanding job of helping me find my car. They worked with me on a personal level, and satisfied all my car buying needs. my car. They worked with me on a personal level, and satisfied all my car buying needs. More
by MichaelBaucum
Employees Worked With
Michael Baucum
January 17, 2012
The staff at Capeharts were a great help. We had previously bought a van that was having some problems, we brought it to Capeharts and they were able to take care of the problem and get us into a g previously bought a van that was having some problems, we brought it to Capeharts and they were able to take care of the problem and get us into a good van. More
by AndyHouris
Employees Worked With
AndyHouris
