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Back Roads Automotive

Chesapeake, VA

3.6
543 Reviews
Mission: Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs. By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere. We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.” Guiding Principles: Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority. Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors. Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence. Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect. Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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343 N Battlefield Blvd

Chesapeake, VA

23320

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Showing 543 reviews

December 19, 2013

Went looking for a Van to suit our growing family and was very pleased at how caring and considerate everyone was. Nick worked with us in finding the van that was right for us! I was amazed at how easy an More

by raedrops
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Carroll
November 27, 2013

Ryan was very patient with us the whole time. He never tried to push or show us anything that wasn't on our list, and got us a GREAT deal. More

by Lovells34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Reeser
November 21, 2013

I was on the hunt for a particular car at an affordable price and I found exactly what I was looking for. As a first time buyer, I didn't know exactly what to expect but Jay and Dennis made it a comfortabl More

by maxxedout
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Sawyer
November 20, 2013

Jay was so helpful & nice. He was very quick to respond to any of my questions or concerns. Brian did and awesome job with the financing. I've never bought a car so fast! I highly recommend these g More

by annquidley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Sawyer
November 15, 2013

This is the third vehicle I've purchased from Great Bridge Auto Sales for my teenagers. They have a constantly changing inventory (buy from auction daily) of vehicles. The three I've purchased have al More

by sideshow_nfo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Sawyer, Ryan Reeser
October 31, 2013

We had a great experience every step of the way, with Ryan Reeser. He was always helpful, and when we told him what we were looking for we found the perfect SUV for our business. I have recommended him t More

by carpets28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Reeser
October 24, 2013

my experience was pleasant with no pressure to buy. Ryan was extremely professional and honest. satisfied customer who plans to return. I will come back because it was exciting. More

by alyson1107
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Reeser
October 04, 2013

Awful place. Bought a jeep cherokee from them recently, which they said had been inspected and had no issues. Started having problems with it the very next day. All of the sudden while driving all the inte More

by nlh0806
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan Reeser
October 04, 2013

I really did not have a lot of time and I was working with a budget. Ryan was patient and understanding of my situation. I was in and out in under three hours that never happens. Thank you Ryan and Brain More

by LG73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Reeser
October 02, 2013

I have visisted Great Bridge Auto Sales multiple times over the last several months looking for vehicles for myself and my son. Every time they were friendly and provided exceptional customer service. N More

by kkdean77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Carroll
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